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Countryside Nissan - Service Center

Countryside, IL

4.6
518 Reviews

518 Reviews of Countryside Nissan - Service Center

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March 20, 2024

Used to be a pretty classy place place. I've been going there for ~19 years. I"ve been told it's under "New Management". I told that employee "I understand. Say no more." 1. I did not More

by KKEMPER2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diego Valle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Duda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I have no idea which salesman and which service person I worked with (other than the Serice Manager himself)., Keith Walega
Mar 21, 2024 -

Countryside Nissan responded

kkemper2020, the changes in detailing services and ownership have been a while, well over three years. The demand was low and the age of our wash facility was a factor. We're sorry that you're unhappy and understand that you may have choices in service facilities closer to home. We appreciate your past business and if you should move on, we wish you the best. I've alerted the team to your other concerns and they will reach out to you by phone to see if we can restore your faith.

March 20, 2024

Professional staff, pleasant staff, efficient services, good communication with customer, welcoming waiting area. Loved the Video presentation of service rendered. More

by Sorry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The service guy who has been there for many years, even with the former owners., Keith Walega
Mar 21, 2024 -

Countryside Nissan responded

Thank you, Sorry! People love the videos and we love the feedback! We look forward to your next visit!

March 20, 2024

This deLship is always helpful and very professional. Never had a bad experience with countryside Nissan. More

by marykmccahill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cinthya Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Walega
Mar 21, 2024 -

Countryside Nissan responded

This is great news! THANK YOU, marykmccahill!

March 20, 2024

The service advisor, BJ, was awesome. He is the reason I keep bringing the car back to you for service. More

by Marc Gugliuzza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ
Mar 21, 2024 -

Countryside Nissan responded

We appreciate your business, Marc Gugliuzza, and we share your appreciation for BJ!

March 20, 2024

Great service,. I don’t have an appointment still too me. They understood my concern and made sure the problem was fixed . More

by CHANO_71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Walega
Mar 21, 2024 -

Countryside Nissan responded

Thank you, CHANO_71! We appreciate your 5 STAR rating and your business.

March 20, 2024

Fast and friendly service. Great communication. I appreciate the video inspections. Will come back for services in the future. More

by Art
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cinthya Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Countryside Nissan responded

Thank you, Art! We're glad to know you like the video, providng the visual into what our techs see has been very popular with our guests. We look forward to seeing you again.

March 18, 2024

Prompt, courteous and explained everything in detail and how long it would take for work to be completed. BJ is the best at explaining everything in detail and making sure that you understand and are comfo More

by TRACYBEAR116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Countryside Nissan responded

Thank you, TRACYBEAR116! We may have to have ask DealerRater to make a separate section for BJ's 5 STAR reviews!!! We appreciate your continued support and business.

March 17, 2024

BJ always so attentive on my car needs. He answer any questions on my car with assurance. More

by DELCARMEN@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Countryside Nissan responded

Thank you, DELCARMEN!! BJ has a huge following and comments like yours will help others know why!

March 17, 2024

We have been buying our cars there for about 20 years and they are very nice More

by ADCASTRO3728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kuba Luc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Countryside Nissan responded

ADCASGRO3728! Thank you very much for taking the time to share not only you support of our team but your continued business over the decades!

March 15, 2024

My technician BJ was great, ran a claim through my insurance and fixed the issue without me having to ask. If that is not great customer service I don’t know what is. More

by MELISSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2024 -

Countryside Nissan responded

THANK YOU, MELISSA! We truly appreciate that you took the time to offer your 5 STAR rating and kind comments about BJ's performance at Countryside Nissan!

Mar 17, 2024 -

Countryside Nissan responded

THANK YOU, MELISSA! We truly appreciate that you took the time to offer your 5 STAR rating and kind comments about BJ's performance at Countryside Nissan!

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