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Countryside Nissan - Service Center

Countryside, IL

4.6
455 Reviews

455 Reviews of Countryside Nissan - Service Center

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January 05, 2024

I can’t even express how wonderful BJ is. He always attentive, professional and just an overall asset to the company! More

by tabithaduncan
Recommend Dealer
Yes
Employees Worked With
Bj
Jan 19, 2024 -

Countryside Nissan responded

tabithaduncan, THANK YOU! BJ has a huge fan base, good to know you are in the group!

January 04, 2024

Excellent customer service. Car was repaired at a timely manner, would definitely recommend, will come back again. More

by krivera20042003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Uvaldo Chavez
Jan 19, 2024 -

Countryside Nissan responded

Thank you, krivera20042003, we truly appreciate your business and your very nice review.

January 04, 2024

Very organized place and they give me a good service The people are very attend to bring service to you More

by LIMNANDO79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Uvaldo
Jan 19, 2024 -

Countryside Nissan responded

Thank you, LIMNANDO79! We are thrilled to read that you had a great experience at your recent service visit with Countryside Nissan!

December 31, 2023

The service was great and the facility was clean and comfortable. Would recommend this dealership. More

by SUSANKRIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ
Jan 19, 2024 -

Countryside Nissan responded

Thank you for the 5 STAR rating and the recommendation, Susankril!

December 29, 2023

Extremely responsive and thorough. Got us out of a pinch and we sure appreciated it! More

by KALVIS.CERS
Recommend Dealer
Yes
Employees Worked With
Owner Charlie
Jan 19, 2024 -

Countryside Nissan responded

Thank you, Kalvis.cers!! We're happy you had a good outcome to your situation!

December 29, 2023

Excellent customer service. Car was completed ahead of schedule. Great job team. Will see you on my next service. More

by Dana Walega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Valle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cinthya Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Countryside Nissan responded

Thank you, Dana! We appreciate your continued support of our team and of course your loyal business.

December 23, 2023

I went there with an appointment for hood latch recall. They checked that out. It took an hour and a 1/2. Wasted my time for nothing. Didn't replace it didn't do nothing.with it..Why would it take 1 1/2 More

by bilik45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
His name aint on the list. He was Asian I believe.
Jan 19, 2024 -

Countryside Nissan responded

Bilik45, Nissan alerts all owners that their vehicle may need the remedy when there is a recall. Not every vehicle is ultimately impacted but the inspection and tests are necessary to ensure you don't have a dangerous outcome. The total time of your visit includes write up, physically brining the vehicle in and out of the department and a complete inspection. Our roll is simply to make sure your vehicle is safe from the notification Nissan provides, and at no charge. We're sorry that you're unhappy about your free inspection and the time it took.

December 21, 2023

The service person was nice and engaging and he explained the repair services however he did not explain all of the different fees attached to my service and when the service was completed we went over the b More

by PAM.MARTIN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billy Diloy
Jan 19, 2024 -

Countryside Nissan responded

Pam, We very much appreciate you continued business and are sorry that you are unhappy. The 3% credit card passalong was a recent change as it's a fee from the credit card company we have absorbed for years. Because not all of our customers use credit cards the fee is passed along to only the people who do, rather than us having to increase pricing on services for all users. The price increase would be necessary to offset our rising costs to provide service because of the very challenging economic conditions we are all facing. Our service manager, Keith Walega, has been trying to reach you by phone to listen to your concerns and talk through the actual use of the product with the $33.69 charge. Please contact Keith at your convenience. 773-343-9295

December 20, 2023

Service and tech were great. Credit card policy of 3% charge is shocking and was surprised there was no loaner option. More

by despem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Staniszewski
Jan 19, 2024 -

Countryside Nissan responded

despem, Thank you for taking the time to share about your recent service experience. We're very happy to see you pleased with the team and their work. We're sorry that you are unhappy about the fee charged by the credit cards to transact.

December 20, 2023

Everyone in the service department was polite and helpful. The Service representative explained everything and was very thorough.. More

by roland4534
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember his name
Jan 19, 2024 -

Countryside Nissan responded

Thank you, roland4534! We've been working hard on upping our communication game, so your comments are very well received!!!

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