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Countryside Nissan - Service Center

Countryside, IL

4.6
455 Reviews
Call Service Center (708) 352-9200

455 Reviews of Countryside Nissan - Service Center

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May 09, 2024

Quick appointment: good service. Little too long of wait after I was told that vehicle is ready. More

by faberandrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Uvaldo
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May 10, 2024 -

Countryside Nissan responded

Thank you, faberandrew, we'll keep working to improve the final paperwork process, we appreciate your feedback!

May 07, 2024

I’ve used this dealership for over 30 years. For the most part, I’ve been satisfied with the service. More

by kjpraser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Walega
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May 08, 2024 -

Countryside Nissan responded

Thank you, kjpraser, we appreciate your long term commitment to us and we appreciate that while every interaction may not have been 'perfect' you've stuck with us!

May 06, 2024

Professional and efficient. Easy to make a service appointment and the wait time while they service your car quickly. More

by LAASH777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cinthya Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Walega
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May 06, 2024 -

Countryside Nissan responded

Thank you, LAASH777, we appreciate you business and that you shared about your 5 STAR experience with Countryside Nissan!

May 04, 2024

Always a pleasure to do business here. Staff is friendly, personal and quite amazing. Super fast service for oil changes and maintenance as well. More

by VICSIN077
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Walega
Report | Print
May 04, 2024 -

Countryside Nissan responded

That is music to our ears, VICSIN077! Thank you!!!

May 03, 2024

They have a Good selection of vehicles and knowledgeable staff. I will purchase my next vehicle there. More

by MAGGIESILVA2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cinthya Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2024 -

Countryside Nissan responded

Thank you, MAGGIESILVA2013! We look forward to working with you again, and again!

May 03, 2024

Very Polite and helpful Dealership in all areas of assistance for all the potential customers More

by NJKOEHLER70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Doerge
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2024 -

Countryside Nissan responded

Thank you, NJKOEHLER70, we appreciate your 5 STAR rating and kind comments for our team!

May 02, 2024

Our service guy BJ at the service department as always was fantastic, The mechanics are really good. They know what they’re doing. More

by BENCOSMEFAMILY
Recommend Dealer
Yes
Employees Worked With
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Countryside Nissan responded

Thank you, BENCOSMEFAMILY! #BJFANCLUB!

May 01, 2024

Service department was a breeze to work with. I was in and out in less than 15 minutes and they provided rental vehicle during my service. Highly recommend. More

by BETH.M.SPADA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cinthya Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Walega
Report | Print
May 02, 2024 -

Countryside Nissan responded

GREAT NEWS! Thank you, BETH.M.SPADA, for sharing about your recent visit. We appreciate your business and your beautiful 5 STARS!

May 01, 2024

Everyone was very nice and helpful I only had great service and communication with everything regarding my car More

by 3VLCHAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Valle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Ippolito
5.0
This rating includes all reviews, with more weight given to recent reviews.
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2024 -

Countryside Nissan responded

Thank you, 3VLCHAP! We love your 5 STAR rating and kind comments about your experience!

April 30, 2024

To expensive the charges for the kind of service 6 hundred dollars for replace a black tape on some wires More

by GUATEFIRST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown nsme
Report | Print
Apr 30, 2024 -

Countryside Nissan responded

GUATEFIRST, we're sorry that you're unhappy with our efforts. We clearly had no control over the critter that chewed through your vehicle's main engine wire harness. Our Master tech inspected and found the damage. The typical process is to replaced the harness rather than repair it, we would have used part # 24011-6RF2D = $1,221.69 + TAX. Labor for this repair would have been 19.1 hrs = $3,858.20 + fees. We offered an alternate solution and we were able to save the harness and do a wire repair. This option is time consuming but did save a lot of money. We thought that was the best step to take and we offered the estimate. Our advisor explained the option and you authorized us to repair it rather than replace it. We completed the repairs, and it corrected all the customers' issues. The total on the customer's repair came to $655.95. The customer asked to use the 10% off coupon which we did apply, which saved you $60.00. Knowing ahead of time how much the repair would have been if you were unhappy, why not take your issue elsewhere for the work. We wish you would reconsider your rating as the work was far more than replace black tape on some wires.

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