Countryside Nissan
Countryside, IL
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Poor customer service and questionable service department Things started off bad and got worse. Don't bother making an appointment had a 9:30 appointment they did not look at my car until 11:30. Once I did gi Things started off bad and got worse. Don't bother making an appointment had a 9:30 appointment they did not look at my car until 11:30. Once I did give the okay to do the work, it seems they rushed the job upon completion the car was dripping oil because the under carriage was not properly cleaned. I had the car serviced on Saturday and returned it the following Wednesday night for them to recheck the leak. Did not hear from them at all on Thursday and I had to call 4 different times on Friday and was promised a return call to never receive one. I finally call the General Manager and Mike Connolly and had to get him involved he stated that Linda the Service Manager would contact me within 10 minutes after 15 minutes I had to call Mike back. They had my car Wednesday night and all day Thursday and at 1:00 pm on Friday they still had not looked at it. After they finally looked at it was determined that the leak had been fixed but the under carriage rails had not been cleaned off. So I was without my car for 3 days I find this totally unacceptable. Linda asked what she could do for me I felt that an adjustment in the labor charged under the original repair was in order but she said she could not do that but would have my car washed for me. Not a big deal since part of purchasing a car from this dealership is free car washes. I guess not having use of my car for three days not to mention the oil I had to clean up off of my newly paved driveway should not be anything that I should be upset about after all I did get my free car wash. So much for the 100% satisfaction guarantee. To add to the insult to all of this I needed to pick the car up by 6:00 pm because they close earlier on Friday night, I asked if they could leave the keys with the new car cashier and Linda stated that she could not. She did offer to have my car dropped off which was nice but even screwed that up. She state the drivers were on the way so I had my wife go to the house to be there when the car was dropped off two and half hours later they dropped it off the dealership is mere 20 - 30 minutes away. It just so happened that when this was going on that we were car shopping for a new car for my wife given our current state of service or lack there of we did not even consider this dealership or Nissan, we purchased a car from a Acura dealership. I will not be bringing my car back here for service and will make sure to let other know of the lack of customer service this dealership has. More
Excellent team - made a hard decision much easier. My husband and I did our research well before shopping around for cars. We'd had the same old Toyota Camry for 12 years, and wanted to make our next My husband and I did our research well before shopping around for cars. We'd had the same old Toyota Camry for 12 years, and wanted to make our next car purchase a well thought-out one. Since we hadn't been in the practice of buying a new car for so long, we took our time and visited about a dozen different dealerships, over the course of a year, test drove many different brands and models. We also did our research via Consumer Reports and online articles. We eventually narrowed our choices down to either a Toyota Camry, a Mazda 6 or a Nissan Altima. We had also considered the Honda Accord, but the service was so terrible at the Honda Dealership (indifferent, almost non-existent), we gave up looking at Hondas! The choice soon became clear, not only because of the excellence of the Nissan Altima itself, but also thanks to the friendliness and helpfulness of the Nissan Dealership staff. We started off working with Bo Cvetkovski, who helped us test drive a couple different models. He was very friendly and helpful. A week later, we came back and, since Bo was off that day, Dick (don't know his last name) helped us test drive another model. Dick was also very friendly and helpful. However it was Bo who did the research for us. We had given him our list of preferred features, and he kept in touch with us via phone. We were willing to wait several more weeks or months to find the right car. Within a week, Bo helped us track down a 1-year old model that fit our requirements exactly. When we came in to see it and test drive it, Bo was off that day, but we were then helped by Matt Klein. After we were satisfied that this was the car we wanted, Matt sat down and negotiated the sale for us. He was also very friendly, helpful, and remarkably patient, considering it was way past 10pm by this time! I have to say, the negotiation process was also facilitated by the manager, Mike Connolly, who was instrumental in finalizing our deal. He and Matt worked with us to procure an excellent deal. Even after making the decision, we felt that the finance process was made relatively pleasant by Jay Ward in Finance, who was also very friendly. I was quite impressed by the whole team! We are very pleased with the car (have had it a few weeks now) and feel very satisfied that we got the best deal and had a pleasant experience. More
My experience at Continental Nissan The staff is very accommodating and friendly here. All my needs were taken care of promptly. A process that is usually a headache was a quite smooth a The staff is very accommodating and friendly here. All my needs were taken care of promptly. A process that is usually a headache was a quite smooth at Continental Nissan. I would definitely reccomend this dealership. More
Pleasantly Suprised :) Two months after buying a used Nissan Sentra, the car was diagnosed with a bad timing chain. The cost of this repair was very costly. Needless to say, Two months after buying a used Nissan Sentra, the car was diagnosed with a bad timing chain. The cost of this repair was very costly. Needless to say, I was extremely upset by this. I contacted my salesman Matt Klein and relayed to him how unhappy I was by this turn of events. Though I was irate and rude to him over the phone, He was very calm and polite and assured me he would do everything he could to make me happy and resolve this matter. To my surprise, he contacted me back the next day and offered me a hugely discounted price on the cost of the repair. They were under no obligation to do so. I'm extremely grateful that Continental Nissan and their staff went beyond the call of duty to remedy my situation. Thank You Matt Klein and all parties involved. You guys are truly dedicated to customer satisfaction. I would recommend this dealership to anyone in the market for a new or used car. Great Job Guys! More
Great working with Konrad Kurpios when it comes to sales. We came in to Continental Nissan to buy a new 370Z. Our first salesman Chuck Ippolito was very unprofessional and extremely un-polite. He disrespected We came in to Continental Nissan to buy a new 370Z. Our first salesman Chuck Ippolito was very unprofessional and extremely un-polite. He disrespected my mother and at some points even yelled as us. DO NOT BUY A CAR FROM CHUCK. We requested to talk to the Manager, he transferred us to Konrad Kurpios. It was a completely different story, Konrad was very reasonable, nice, and had a sense of humor... the kind of salesman you want to be dealing with when buying a car. I highly recommend going there and talking to Konrad! More
Bad experience. We came to dealership to purchase a car.The salesman Chuck Ipollo was very rude to us.He didn't really answer any questions we asked about the car and We came to dealership to purchase a car.The salesman Chuck Ipollo was very rude to us.He didn't really answer any questions we asked about the car and financing.His behavior was unprofessional,Sometimes instead of giving his reasons(arguments) he yelled on us.We asked for the manager to help us .We bought a car but when we were signing the paperwork,we were surprised to see that the car price was $1,000 high because of "destination fee" ,which was not even mentioned to us .I cannot but say about license plate #.The saleman said if we transferred them we will save $60,We did tranfer them from our trade in car but the price remained the same,$60 wasn't returned to us.,We had a very stressful evening. More
See Luis Guizar!! I went to visit the dealership with my dad and he ended buying a used 2006 Nissan Frontier. Luis Guizar was awesome he really helped us get the best I went to visit the dealership with my dad and he ended buying a used 2006 Nissan Frontier. Luis Guizar was awesome he really helped us get the best price. We are super happy with his service. See Luis Guizar for awesome service and prices. More
Outstanding Customer Service with Bo Cvetkovski Being a woman, shopping for cars can be scary and a little overwhelming. I didn't feel like that one bit here at Continental Nissan. I was contacted b Being a woman, shopping for cars can be scary and a little overwhelming. I didn't feel like that one bit here at Continental Nissan. I was contacted by Bo Cvetkovski from Continental Nissan with my request for information that I had filled out on the internet. He was amazing! Kind, informational and even funny! He put my nerves at ease whenever I talked to him. He also had no problem answering the millions of questions that I had. From start to finish and even after my purchase, he has helped me with whatever I needed. Thanks Bo! More
VIP service, as always. Lynn and Rex are my usual contacts in service. They know what they’re doing, they will always go out of their way to make your visit a great one. Fa Lynn and Rex are my usual contacts in service. They know what they’re doing, they will always go out of their way to make your visit a great one. Fast and reliable. Never had any issues, nor complaints. They are fair in price, and honor coupons even if you didn’t know the coupons exist!!! That’s HUGE! This is what keeps me coming back here. Sales help? You need to see Tim Duda, Mike Connolly or Pat Bobko. No messing around with these guys. Dealers have a bad reputation, but that just means, people aren’t visiting the right ones! Everyone should go to Continental.. they are really a family that’s looking out for us, consumers!!! More
Great sales experience with Bo Cvetkovski I went to Continental Nissan to purchased a car. Bo Cvetkovski worked with us to get us the best price for a nice car. Bo took the time to explain me I went to Continental Nissan to purchased a car. Bo Cvetkovski worked with us to get us the best price for a nice car. Bo took the time to explain me everything and make sure I was satisfied with my purchased. He was really nice and easy to work with. I highly recommend this dealership and Bo Cvetkovski. More