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Country Hyundai Genesis

Northampton, MA

4.7
1,240 Reviews

347 King Street

Northampton, MA

01060

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1,240 Reviews of Country Hyundai Genesis

March 13, 2014

My main decision to purchase a vehicle at Country Hyundai was mainly because of Scott Peters, I was impressed with his friendly smile and knowledge in giving me all of the facts in making such a purchase, he More

by Salzkammergut
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 19, 2014 -

Country Hyundai Genesis responded

Thank you so much for the awesome feedback! I am so glad to hear that you had such a great experience here at Country Hyundai during your new vehicle purchase. We hope to see you back for your first service visit. Congrats on your new vehicle!!

March 07, 2014

After hitting a pothole and getting a flat with all the headaches associated with not having a spare I had ordered a "donut" spare and it was installed promptly yesterday after being order by Eddy Perkins. More

by BlackandTan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Sadowski
Apr 08, 2014 -

Country Hyundai Genesis responded

I am so glad you were able to get your vehicle fixed in a timely manner. Thank Yu for your feedback!

March 03, 2014

My experience with Country Hyundai was truly exceptional. From the first approach from Ashley to the final meeting with Bianca, I felt very confident in my purchase. I never felt pushed into any purchase, More

by Katch52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 05, 2014 -

Country Hyundai Genesis responded

Thank you so much for the awesome feedback! I am so glad to hear you had a truly exceptional experience.

Mar 12, 2014 -

Country Hyundai Genesis responded

Thank you so much for the awesome feedback!

March 01, 2014

The experience was great the only problem was with the finance department messing up paper and my wife had to go back for a second time and she was not happy about that. More

by bryden3188
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher bryden
Mar 01, 2014 -

Country Hyundai Genesis responded

Thank you for the review and we apologize for the inconvenience.

March 01, 2014

friendly, fast service. nice waiting room with free coffee and snacks. competitive rates. convenient hours. good location close to other businesses. good explanations of services provided More

by joarkttjme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
folks in the service dept
Mar 01, 2014 -

Country Hyundai Genesis responded

Thank you for taking the time to provide us with your feedback!

February 28, 2014

We had arrived for our Santa Fe oil change service appointment at Country Hyundai over nine months ago; as always a friendly greeting from Tom Sadowski; and the car was taken right away and finished w More

by bigbluehd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Paquette, Tom Sadowski
Mar 01, 2014 -

Country Hyundai Genesis responded

Thank you so much for the awesome feedback! I am so glad to hear that you had such great experiences at Country Hyundai. Congrats on your new vehicle!

February 16, 2014

Country Hyundai was definitely the right choice. They made my experience so comfortable and easy. I'm very pleased with my new car. Thank you. - Cindy Phillips More

by loucin8502
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Sadowski
Feb 17, 2014 -

Country Hyundai Genesis responded

Thank you so much for the awesome feedback! I am so glad to hear that you had such a great experience here at Country Hyundai during your new vehicle purchase. We hope to see you back for your first service visit. Congrats on your new vehicle!!

January 31, 2014

Overall experience was good. There was only one misunderstanding about the loan length, which was resolved promptly and satisfactorily. Attention and friendliness were also great. More

by MariaMendez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 03, 2014 -

Country Hyundai Genesis responded

Thanks so much for the feedback!

January 29, 2014

Tom has been exceptional to work with. Always friendly, efficient. Could not ask for a better person to deal with and will keep returning. Due for another service on my 2011 Hyundai Elantra. Looking forwa More

by kingremi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Sadowski
Jan 29, 2014 -

Country Hyundai Genesis responded

Thank you so much for the awesome feedback! I am so glad to hear you had a truly exceptional experience during your service visit. We look forward to seeing you back for your next service visit.

January 25, 2014

Why the poorest rating I can give? Let us start with 'shysters', 'vultures', 'liars',... you get the point. I only went to the dealer this past fall (2013) in order to claim a prize which was offered More

by CharlesHunt
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Paquette
Jan 28, 2014 -

CharlesHunt responded

I sent no such email stating I was happy with the vehicle purchase. And you go on to say that 'many' of the 'communication' (should have an 's' on the end, by the way) you received from me thanked your dealership for your hard work. Do you ever stop lying??? My concern is that there are people like you in the world. You disgust me. - This is my response to someone at this dishonest dealerships response to my original post (they don't even have the decency to name themselves). Here is a copy of their words to me which are completely untrue: Hi Charles, I am very sorry to hear this. However, I took the time to review your complaint and the last communication we received from you was an email stating how happy you were with your vehicle purchase. We are unsure what has happened since then? Many of the communication we received from you thanked our dealership for our hard work. We are unsure if this is now a case of buyer’s remorse? Unfortunately, you cannot return a car after more than 5 months of ownership and driving. If you have any further questions or concerns, please don’t hesitate to give us a call at the dealership.

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