Country Hyundai Genesis

Waste of 3 days Let me start by saying that I am a young, 24 year old woman, and this was my first real experience buying a car. I made it very clear from the sta Let me start by saying that I am a young, 24 year old woman, and this was my first real experience buying a car. I made it very clear from the start that I would be taking out a loan and putting $2000 down, and with everything included, I did not wish to pay more than $9,000 total (sales tax, and any fees included, that was the final price I would pay). Being a recent graduate beginning to pay off student loans, and with all of life other expenses, I had come up with a number that I felt was reasonable. I had seen one car on their website that seemed like it would be in my price range after all other fees and taxes, but when driving the car I could hear a rattling noise, which was slightly concerning to me. I was assured by the salesman that it would be fixed, but I still wanted to look at other cars. When we went back to the desk, he did a quick search of other cars to show me, and when I asked the price of the car I was going to test drive he said "he honestly wasn't sure." I said a couple times that I "didn't want to be put in a car that was out of my price range," and we went for a drive. The car was great, and when we got back to the computer I had to ask again what the price was. It was $12,100 before any taxes or fees. At this point I was bummed out, and 3 hours had gone by (and only 2 test drives) so I told him I would have to come back the next day. When I got back the next day, the negotiations had began on the car that I had liked because they knew I had enjoyed that car. I was told that they were willing to make a deal for $11,000. I asked multiple times if that $11,000 was the total after taxes and fees price. I was told yes multiple times. The manager (the gentleman who was called over in a bright red vest) came over a couple times pushing me to commit to buying this car by the end of the month (in 4 days). I work 40-50 hours a week, in Vermont, so I said I wasn't sure if I could do that, but if they were willing to make a deal I might be able to switch my schedule around. The man in the red vest then said well we can do $10,600 and then walked away. I do not think he had even realized that 2 hours before be had said $11,000 was the price they could do. I turned to my salesman and said did he just say $10,600 and he said "yeah, I guess we are doing $10,600." I then said back to my salesman "$10,600 for everything? Taxes and fees included" and he said "Yeah, thats what he said, and he is the manager!"I even had the salesman write that price down so that I had a copy of it. Even though it was more than I was looking to pay originally, I spoke with the bank and figured everything out. A couple days later (trying to help them complete the sale by the end of February) I took an extra day off from work, drove down from VT, and met with my salesman. I brought the $2,000 down payment and was just trying to get the buyers agreement for the bank. The manager came out, plopped it on the salesman desk and showed me where to sign without saying barely anything to me (mind you this is the same manager that had said $10,600 the previous day). I looked at the paper and it was nearly $2,000 more than we had agreed on. The manager then, as he was walking away said that I didn't understand what he had said the other day and that he never said $10,600. When I asked the salesman if that is what he remember the manager saying, he said that the manager HAD said $10,600 the other day. They then got another manager, because the man in the red vest didn't want to take the time to have a conversation with me, tried to talk to me in a very condescending way, to explain why I "was probably confused." I explained how I had explicitly asked many times if that was the total price with taxes and everything." I gave feedback on how their communication needs to be better if even their salesman thought the deal was $10,600 with everything. His response was that he "wasn't going to take a $2,000 loss." My response was "I am not even thinking about giving you business anymore even if you were going to change the price, I am trying to give you feedback so that you don't waste other customers time." I then told them I wanted to get my deposit back ($100 to hold the car) and I was told they would have to cut me a check (because I had paid cash), which they couldn't do right then. The next day when the check was picked up, I tried to cash it and it was denied because they had written the check to my first and middle name and not my first and last name. Another check had to be cut, and no apology was made. The salesman apologized to me after the situation and attempted to smooth things over, which was appreciated but not enough to fix the situation (he was really not at fault in this situation, as he is a new employee and it is his managers job to communicate clearly to his employees so they can communicate clearly to the customer.) So after 3 days of wasted time, and over $100 of gas money, I am back to square 1. More

Satisfied New Car Purchase Very good Presidents day sale price. 2016 Elantra Value Edition trim with the right color that I was looking for. Spare tire kit added and and insta Very good Presidents day sale price. 2016 Elantra Value Edition trim with the right color that I was looking for. Spare tire kit added and and installed for my ease of mind when traveling. More

AWESOME Country Hyundai was the way to go for me with a great salesman Valdez helped me with everything and made my experience the best one I ever had with a Country Hyundai was the way to go for me with a great salesman Valdez helped me with everything and made my experience the best one I ever had with a car salesman I will be for sure going back was so nice and easy I will be for sure going back to see Valdez @ Country Hyundai again :) Great place to go Country Hyundai :) More