Coulter Nissan
Surprise, AZ
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Honest, fair and professional are just three words to explain our dealing with this individual and the dealership as a home. No hasseling over prices. They truely care for the customers with their acti explain our dealing with this individual and the dealership as a home. No hasseling over prices. They truely care for the customers with their actions. Alot of dealerships may state that and print it, but coulter Nissan proves it through their actions. sincerely Jeff Szubinski More
I began my search for a vehicle online and was soon inundated with phone calls from various dealerships and even multiple salespeople from the same dealerships and got the expected heavy sales pitch. inundated with phone calls from various dealerships and even multiple salespeople from the same dealerships and got the expected heavy sales pitch. Basically a typical car buying experience. I had two dealerships in particular who were going to get me pre-approved as I wanted no surprises nor did I want to waste my time or theirs. I did not hear back with anything definitive from the two dealers I had narrowed my search down to. I originally intended on purchasing a Nissan Sentra but during my search became completely in awe and in love with the Nissan Rogue. I thought perhaps it would be out of my reach and not possible but figured it would be a dream or a goal for my next vehicle. I started pricing them just for curiosity sake and that led me to Coulter Nissan. I had no idea that search would be such an amazing defining moment in my life. I received a response from Traci in the Internest Sales Dept and was completely taken by her personality and really just got a good vibe from her and I made the decision to go in and meet with her. Upon meeting her in person the good vibe became a great vibe and she was as awesome in person as she was on the phone, which only confirmed my gut feelings and also made me extremely happy and comfortable with my decision to choose Coulter. Traci introduced me to Brad Fraser who was actually the gentleman who had opened the door for me and had gotten Traci for me, Brad was beyond amazing, he was so genuine and caring and positive. I have honestly never had a car salesman treat me with dignity, respect, humor, kindness and sincerity, completely unheard of. We spoke of the Sentra and the Rogue, which I thought was not to be but Brad and his team of Finance people made it happen. I got an excellent price on the Rogue and a very fair price on my trade in, I was beyond happy. Ryan was my Finance guy and as humble and down to earth a guy you will ever meet, you would never know his last name is Coulter :) he and Rene (Finance Mgr) worked there magic and made my dream come true and managed to get me a much better interest rate than I had expected, things just got better and better. I have never had a car buying experience quite like this, I still cannot stop smiling, the only thing that possibly could have made it better, maybe, would have been to have someone rubbing my feet and someone else feeding me grapes. Two thumbs up for the amazing staff at Coulter Nissan! Call Traci, Call Brad, they will take great care of you and have you smiling from ear to ear, like me! Thanks for everything!!! Lucy Olibarria More
Everyone was an absolute pleasure to deal with. They made the whole transaction enjoyable and my wife truly loves the car. Would highly recommend this dealer to anyone. the whole transaction enjoyable and my wife truly loves the car. Would highly recommend this dealer to anyone. More
I was searching for the best deal (like everyone else), I tried couple of dealership, found one but it was on wholesale already. They tried to pull it back but I found another 350z at coulter nissan! The tried couple of dealership, found one but it was on wholesale already. They tried to pull it back but I found another 350z at coulter nissan! The best deal/purchase I ever had!Starting from the internet people (Amber), to the salesman (Len), then to the Finance Lady and lastly the Sales Manager...(sorry Im very poor on remembering names) But I wont forget Coulter Nissan! You guys rock, from pricing the trade, pricing the used 350Z! Overall buying experience is a blast! For some reason the airbag light came "on" after detail, but the sales manager took care of it. (he gave me a we owe to fix it)... I hope all dealership is like yours, I would be proud to work for you guys!Thanks for the good deal and again thanks to everybody who help me. More
I would like to provide a little back story. My husband and I have a teenage son that we thought could have my car and I would get a new/used car. Our credit has taken some hits from the mortgage problems and I have a teenage son that we thought could have my car and I would get a new/used car. Our credit has taken some hits from the mortgage problems and health problems in the last year. However despite that we have enough income to support another car payment and have been considering stopping by a dealer. My husband and I noticed a car online that we were interested in. I called the dealer and spoke with Amber and she verified it was still in inventory. She was friendly and asked me if I wanted to come and look at it. When I spoke with her I told her that our credit is not looking real good but I would stop by. I stopped by and drove the car with Miguel, he was very nice and patient. I went home, picked up my husband and went back so he could drive the car. Miguel and Ron (sales manager) came out and spoke with us about the car. We left were there until the dealership closed looking around at other cars. The next day Amber calls and asks if she could send me an application for credit. I expressed again that if she can't do anything for us it is fine as we haven't applied for credit in over four years and I really didn't know where we stood. She said they have over 30 creditors and that they serve multiple demographics all the time. I filled out the application and she called me about a 1/2 hour later saying that financing said we should be able to get a car they just needed to get one of the banks to offer financing. We discussed the terms we were looking for and she said she would call back. A few hours later I was going to be tied up in meetings so I emailed Amber and said to please feel free to email me with either good or bad news as I was unavailable until 5pm but that I would be in touch after that. Shortly there after I received an email from Mollie stating "Hi - Thank you for your response. We are still waiting to hear back from the bank. Once we have a response we will contact you as soon as possible. Thank you for your time and I hope you have a great day!" 24 hours went by and I had not received a phone call, email, smoke signal or anything so I sent another email. I expressed my disappointment to Mollie that they could have at least done me the decency of calling and saying hey you know what we can't get you financed right now, sorry. I mean a go to xxxx would have been better than being ignored. Eight hours go by, nothing. I called the dealership and asked for the email address of the manager. They tell me it is Terry Lee and provide me the email address. I email him a description of this above not verbatim but close, and it has now been another 15 hours and nothing from him. My husband was sitting here with me a moment ago and asked if the dealer ever called. I told him no. He said he called Amber yesterday and said "Hey, my wife never heard back from you guys." She took his cell number, gave a fake apology and said she would look into it. 12 hours later...nothing. I realize dealerships are not open 24 hours a day and that people have viable good credit clients coming in that they are helping but it is upsetting when you are discarded without a second thought. Wednesday is when I walked onto the dealership, today is Saturday. We vote with our wallets and even though right now we are apparently not worth the risk of offering an auto loan to we will be again and even though we love Nissan, I can tell you Coulter will not be where we spend our money. I am not about bashing people for making errors. It is human to error, but this is now three people who apparently don't care and I'm a little bitter about it. More
FROM THE FIRST CALL TO AMBER THROUGH THE LAST HANDSHAKE WITH CLAY THIS WAS THE BEST CAR PURCHASE EXPERIENCE OF MY ENTIRE LIFE. I KNEW WHAT CAR I WANTED. I CALLED THEM. THEY FOUND IT.I BOUGHT IT-ALL IN ON WITH CLAY THIS WAS THE BEST CAR PURCHASE EXPERIENCE OF MY ENTIRE LIFE. I KNEW WHAT CAR I WANTED. I CALLED THEM. THEY FOUND IT.I BOUGHT IT-ALL IN ONE DAY. SUPER! HIGHLY RECOMMEND COULTER NISSAN. MARY OTU More
Everyone at the dealership ansewerd all my questions ,they were friendly. Most of all I didn't feel rushed to purchase a car. They found me a great car at a price that i could afford. Hats off to all at ,they were friendly. Most of all I didn't feel rushed to purchase a car. They found me a great car at a price that i could afford. Hats off to all at Colter More
Everyone was super friendly and very informative. I also believe the employees were truly trying to help me get the best deal they could. Thank you believe the employees were truly trying to help me get the best deal they could. Thank you More
I had a terrific experience with the Coulter team from the moment I walked in the door to the minute I drove away in my new car!! I am a repeat customer--what does that tell you? This team GETS WHAT CUSTO the moment I walked in the door to the minute I drove away in my new car!! I am a repeat customer--what does that tell you? This team GETS WHAT CUSTOMER SERVICE IS ALL ABOUT!! Mollie and Rich were extremely helpful and knowledgeable and were interested in making me a happy customer at each step along the way. They more than went the extra mile for me each and everytime and I consider myself to be a very picky customer. Renee in financing also did an outstanding job. She was very friendly and did a tremendous job in getting me the best financing rate possible even though I thought I had already secured a great deal through my credit union. She is extremely good at what she does and made the whole process a breeze and fun. (Hard to believe I know--but it was) I truly felt like a member of the family by the time I got ready to leave. Ron J. was also great to work with and was not your typical high pressure manager/closer. You could tell he took great pride in his employees as well as making sure the focus was on the customer. Everyone I came in contact with had a great attitude and enjoyed what they were doing. I also experienced this same great customer service with the service department for a couple of custom installs!!! KEEP UP THE GREAT WORK! YOU ALL ROCK AS A DEALERSHIP!! I'LL DEFINITELEY BE BACK!!!THANK YOU!!! More
Amber and Brian were great to work with. I was in the market for about a year and went a few different times to look at cars. They were not pushy and were very honest. I ended up buying a used Honda whic market for about a year and went a few different times to look at cars. They were not pushy and were very honest. I ended up buying a used Honda which I absolutely love! The air conditioner was acting funny the first few days I had it so I took it in and they reset my AC no problem. I also like their Tuesdays ladys day for oil changes! I would recommend this dealership all the way. Thanks for a pleasant experience! More