Coulter Nissan
Surprise, AZ
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Parts Department I spoke with a Gentleman in the parts department Rick he is very knowledgeable and very helpful and presents the highest level of customer service. S I spoke with a Gentleman in the parts department Rick he is very knowledgeable and very helpful and presents the highest level of customer service. So nice to see in today's world of self service. Chris More
Absolutely Fantastic My wife and I have been doing business with this dealership since 1994 when they were West Valley Nissan in Glendale. I have always had a most e My wife and I have been doing business with this dealership since 1994 when they were West Valley Nissan in Glendale. I have always had a most excellent experience with the folks here. We bought a new Sentra in 1994 and a new Frontier in 1999. After West Valley moved to Surprise under the name Coulter Nissan, we bought a new Sentra in 2013, and then we just bought a new Altima two weeks ago. Even though the dealership name has changed the expert quality of personalized care and service has never changed. It was indeed a pleasure working with Idrees, who was our sales person. He was at all times friendly, courteous and displayed expert knowledge of all the cars we looked at. He was very helpful and without hesitation, answered all our questions honestly and truthfully. More
Great Experience Diana was a pleasure to work with, she was helpful, friendly and did not pressure me to buy. I appreciate how she made the process less stressful. I w Diana was a pleasure to work with, she was helpful, friendly and did not pressure me to buy. I appreciate how she made the process less stressful. I would refer anyone to her and the dealership as a whole. Thank you. Brenda G More
Service Department Doesn't have your best interest in mind. I own a 2007 350Z that on January 5, 2014 had the transmission replaced, flywheel, and clutch. Since then I have had continuous problems with the clut I own a 2007 350Z that on January 5, 2014 had the transmission replaced, flywheel, and clutch. Since then I have had continuous problems with the clutch hydraulics. While the work on January 5th was done at Avondale Nissan, coulter Nissan has yet to figure out the problem. I have paid to have the hydraulics replaced multiple times. The slave cylinder had been replaced four times and the master has been replaced three times. So today when for the last few day I have been having pressure problems again, I wanted a definitive answer as to why the hydraulics kept failing. Honestly, after seven parts to have been replaced I expected them to own up to some mistake or for the very least give me a reason for the parts failing. But what I got instead (today, 04/08/2015) was were going to charge you the increased labor rates which was 520 dollars versus, the 480 dollar expense I was quoted two weeks earlier for a part that I brought in myself, as the stock parts seem to be failing every five to six months. More
$ 1,977.00 for what value???? I was in the market for Nissan Frontier crew cab SV-V6 w/ SV Value Package. Found my second choice colour on Coulter Nissan website with internet pric I was in the market for Nissan Frontier crew cab SV-V6 w/ SV Value Package. Found my second choice colour on Coulter Nissan website with internet price $ 25,577.00 After back and forth via email for about 10 days with Mollie and Cheyenne, finally I got the out the door price with an additional shocking $ 1,977.00 Coulter Value Package tacked in the itemized list which includes: * window tint with a lifetime guarantee * nitrogen filled tires, * window etch (security theft), * wheel locks, * and a 3 year / 36,000 mile service maintenance plan which covers your oil changes and tire rotations. I checked on official Nissan Website, the Nissan Frontier SV w/ SV Value Package comes with deep tint on the rear windows and front UV- reducing solar glass and it has Vehicle Security System. I asked to take the Coulter Value Package off from the list but they refused it. So they lost a sale to another Nissan Dealer. More
Great experience! I Bought a brand new Sentra from this very professional and super nice dealership. The entire process was quick and painless. I would recommend them t I Bought a brand new Sentra from this very professional and super nice dealership. The entire process was quick and painless. I would recommend them to anyone who's had a bad experience buying a car. More
Very happy with Coulter Nissan Surprise Very pleased with the service and sales department. They have earned my business and feel confident to refer all my family and friends to Coulter. Very pleased with the service and sales department. They have earned my business and feel confident to refer all my family and friends to Coulter. More
Strangely Perplexing Wanted to purchase a 2015 Nissan Altima 2.5 SL, which this Dealer had in stock. Sales force and management are both very pleasant. Nevertheless, they Wanted to purchase a 2015 Nissan Altima 2.5 SL, which this Dealer had in stock. Sales force and management are both very pleasant. Nevertheless, they are unable to make a simple deal. Every Dealer I've ever been to always asks, "what can we do to earn your business?". I showed the folks at Coulter a firm written offer for the same car, from another Dealer. Yet Coulter wanted $2000 more for the exact same car! I live in Surprise, wanted to give them my business, came back three times, with irrefutable documentation in hand, and still they wouldn't budge. I spoke to 2 different Salesmen, as well as managers Mo, and Kevin ( the decision makers ). The bottom line is.....I bought the exact car from yet a third Dealer for $3,000 less than Coulter's price. And I can prove it. They should either expand the Service area, or turn the Sales area into a miniature golf course, because they sure aren't getting the job done. More
VERY VERY HAPPY I WOULD RECOMMEND THIS DEALERSHIP. THEY WERE GREAT. I BOUGHT A 2011 CHEVY IMPALA. I WAS JUST IN A TERRIBLE ACCIDENT AND TOTALED BY CAR. WHEN MY MOM AN I WOULD RECOMMEND THIS DEALERSHIP. THEY WERE GREAT. I BOUGHT A 2011 CHEVY IMPALA. I WAS JUST IN A TERRIBLE ACCIDENT AND TOTALED BY CAR. WHEN MY MOM AND DAD WENT TO LOOK AT THE CAR THE ONLY THING WRONG WITH IT WAS THE TIRES. IT MADE THE CAR SHAKE.. SO MY DAD ASKED IF THEY COULD PUT DIFFERENT TIRES AND THEY NOT ONLY PUT TIRES BUT THEY WERE BRAND NEW.. TO MAKE MY DRIVING EXPERIENCE GOOD AGAIN. THEY ALSO SENT SOMEONE OUT TO REPLACE THE WINDSHIELD BECAUSE IT HAS A FEW CRACKS... GREAT PEOPLE AND PLACE... More
Unprofessional behaviour during Used car purchase I am in the market for a used electric car on a fixed budget of $16K. I exchanged emails with Dealer's Internet Director Molly ref their 2011 Leaf an I am in the market for a used electric car on a fixed budget of $16K. I exchanged emails with Dealer's Internet Director Molly ref their 2011 Leaf and my limited budget. I was told they are open to negotiation and have a summer clearance event. At their request on September 5, 2014, I drove over 50 miles to visit and test drove the Leaf. When discussing final price, etc with the Sales Rep I asked if this used car came with two Smart keys and was promised by the Sales Rep (Miguel Avila) that if not, they would provide the second key at no cost to me. Following further negotiation with Sales Rep and Shift Sales Manager Richard Lazo I received their best offer which was above what I had communicated to their Sales Director Molly. Anyway, after discussing with my wife that night,, I agreed on the higher price as long as a window tint was also provided. They agreed to do do so. Upon my second visit to sign the "papers", I was told that the promised second key would cost extra. Their shift Manager Scott was completely disinterested in the promise made by his staff and was the stereotypical Sales person that we all abhor - condescending and disinterested in his customer. I wont be buying from Coulter ever. More