Coulter INFINITI

My wife and I recently bought a used G37 convertible from Richard von Braun at Coulter Infiniti. Richard was a professional salesman. Very knowledgable, informing us of the facts and details of the car. Whi Richard von Braun at Coulter Infiniti. Richard was a professional salesman. Very knowledgable, informing us of the facts and details of the car. While the entire sales process was straight forward and painless what impressed us the most was the follow-up service we received from Richard. We were on vacation when we bought the car so we had to have it shipped 1200 miles home. I had no experience in doing this but Richard made the process very easy. He also kept in touch with me almost daily via phone, text, or e-mail to inform me of the status of our vehicle (including communicating on his days off). There was some warranty work that needed to be completed prior to the car leaving the dealership. He personally kept me informed about this process and saw that it was done immediately after we purchased the car in order to help facilitate a timely delivery. This is the first Infiniti we have owned and if we decide to purchase another one we will definitely return to Coulter Infiniti. More

For me, the test of a really good salesperson is the follow-up and support (if necessary) after the sale. About two weeks after we bought the car, it developed a problem and was not driveable. I called follow-up and support (if necessary) after the sale. About two weeks after we bought the car, it developed a problem and was not driveable. I called Ted and he answered the call right away (it was his day-off). He was very receptive and concerned about the problem. He followed up the next day and suggested we have the car towed back to the dealership. When we arrived, Ted was waiting outside and greeted me right away. He made me feel genuinely important and showed real empathy for my situation. Ted arranged for a loaner car and it was ready when I arrived. About half hour into my drive back home, I discovered that I left my cell phone at the dealership. It was about half an hour before closing time so I gambled and decided to drive back not knowing if I'll get back before closing. I arrived about 10 minutes after closing time but Ted was still there, to my relief. He had called my wife to tell her what happened by he nor my wife had a way to contact me. Ted told me if I did not get back before closing, then he would have called and tell me to meet him somewhere halfway between the dealership and my home in order that I get my phone back. That's what I call real great service! More

EVERYONE I HAVE DEALT WITH AT COULTER INFINITI HAS BEEN WONDERFUL. IN PARTICULAR IN THE PAST 3 YEARS SINCE I PURCHASED MY VEHICLE I HAVE HAD THE MOST INCREDIBLE CARE AND SERVICE FROM TED REES. HE HAS TAUGH WONDERFUL. IN PARTICULAR IN THE PAST 3 YEARS SINCE I PURCHASED MY VEHICLE I HAVE HAD THE MOST INCREDIBLE CARE AND SERVICE FROM TED REES. HE HAS TAUGHT ME THE MANY FEATURES OF THE VEHICLE, MORE THAN ONCE AND HAS DELIVERED MY VEHICLE TO ME PERSONALLY EACH TIME IT WAS SERVICED.I FEEL LIKE A ROLLS ROYCE OWNER THANKS TO TED AND THE PEOPLE AT COULTER INFINITI WHO SUPPORT THIS ATTITUDE AND LEVEL OF SERVICE. THANK YOU SO MUCH!!!!!!!!!!!!!! More

What a great group of folks to work with. We are rather demanding customers. We quickly knew exactly what we wanted and Ed searched until he found our perfect vehicle and then brought it to us, even stayi demanding customers. We quickly knew exactly what we wanted and Ed searched until he found our perfect vehicle and then brought it to us, even staying after his shift was over to accommodate our needs. Negotiations was relatively easy and we came back two days later and our car magically appeared! The paperwork was dealt with quickly and were out the door with our new car in nothing flat. The whole process went swimmingly well! More

Very good buying experiance. Ed was very helpful and knowlegable, Brian was willing to work with us to get the price and accessories we wanted and Brad explained everything in detail. knowlegable, Brian was willing to work with us to get the price and accessories we wanted and Brad explained everything in detail. More