Coulter INFINITI

Craig Darling was great from start to finish. We bought a new QX56 and he brought us to the exact vehicle we were looking for, with all the options we wanted. He didn't waste one second of our time, but w a new QX56 and he brought us to the exact vehicle we were looking for, with all the options we wanted. He didn't waste one second of our time, but was very patient with all of our questions. I would highly recommend Craig and this dealership to everyone!! More

This dealership went and has "Above and Beyond" in exceptional customer service and over-all servicing my car to get it to pass emissions! I recently bought my car at another dealersh Beyond" in exceptional customer service and over-all servicing my car to get it to pass emissions! I recently bought my car at another dealership and my issues were not resolved. In desperation to get my emissions to pass, I took it to Coulter Infiniti in Mesa and explained my situation. Within minutes they had my car back with the tech and accessed the problem. The service that was preformed cost more than they quoted but they delivered on their promise did not charge me anymore!! Also they did an overall check on my car and did not even charge me for doing so! To boot, they gave me a beautiful 2012 Infiniti rental car and again it was a NO CHARGE to me for the several days that it was in being repaired. This is what customer service is all about and because of their compassion, integrity and by standing up to the quality of care to their clients, they won a customer and trust me many referrals as well. I wish them much success and good wishes from a very happy customer! Warmly, Marie:) More

We attempted to buy a new Infiniti JX35 at a dealership close to my home (see my recent review of Infiniti of Scottsdale) and after a week of run-around and very poor customer service by Infiniti of Scotts close to my home (see my recent review of Infiniti of Scottsdale) and after a week of run-around and very poor customer service by Infiniti of Scottsdale, I phoned Coulter Infiniti and spoke with Ted Rees. Ted searched Infiniti's nationwide inventory and located a JX35 with the configuration we wanted that was scheduled to be built and delivered for sale to an out-of-state dealer. Ted intercepted that JX and had it re-routed to Coulter for us. During this process, Ted provided routine updates on the build and delivery status and was very helpful. When the JX arrived, finalization of the sale was very smooth and without any of the sales/financing games I have experienced at other dealers. Coulter is about 45 minutes from our home in Scottsdale, but it was well worth the drive as we received exceptional service. Coulter seems to really value their customers. I would recommend those throughout the Phoenix/Scottsdale area consider Ted Rees and Coulter Infiniti - as they provided an excellent new car buying experience. More

Ted was very helpful and very patient in my lease of my new Infiniti G37. It took several months for me to make the decision to lease due to a family situation which Ted understood completely. We worked new Infiniti G37. It took several months for me to make the decision to lease due to a family situation which Ted understood completely. We worked together for several months until I was able to make the purchase, during which time Ted kept in touch to see how my situation was progressing. He was very friendly and easy to work worth. Overall it has been a great experience. More

Ted went out of his way to make this deal go smoothly. I only had a couple hours to get the deal done before I had to be somewhere on the opposite side of town so he made sure as much of the paperwork was d only had a couple hours to get the deal done before I had to be somewhere on the opposite side of town so he made sure as much of the paperwork was done as possible before I came in so we could get in and out. Everything went very smoothly, no high pressure sales or annoying games. Thanks for everything you did Ted! More

Chris was great! Easiest experience we had with a dealership. Made our transaction quick, painless and enjoyable. I would recommend to all my friends! He made it possible for us to get the car we rea dealership. Made our transaction quick, painless and enjoyable. I would recommend to all my friends! He made it possible for us to get the car we really wanted. More

Floyd was our sales rep and was nice and knowledable when Floyd was our sales rep and was nice and knowledable when we saw him which was once before we bought and once after the sale. We were involved wi Floyd was our sales rep and was nice and knowledable when we saw him which was once before we bought and once after the sale. We were involved with Craig who we ordered the car from and had a " misunderstanding with" on the price of the car. Watch the numbers when they quote you a price. The dealership is beautiful and well located but on a personal level We were not treated particularly well. More

We had a great experience buying a used car (it was a trade-in) at Coulter Infinity. Floyd Parker was our salesman. My husband can't handle the stereotypically salesman so we were pleasantly surprised trade-in) at Coulter Infinity. Floyd Parker was our salesman. My husband can't handle the stereotypically salesman so we were pleasantly surprised with Floyd. He was kind, friendly and knowledgable. He even came in on his day off to close our deal! The environment is low pressure but professional. We also worked with Craig Darling and he was pleasant too as well as Chris in Finance. In fact, Craig said to us, we want you to buy the car if you love it. It's that simple. If you buy it great, if not, we don't believe in pressuring you because we don't want to have to duck if we see you in the grocery store. They have a great philosophy and I feel that we got a good deal/fair price. In our opinion, it is well-managed dealership with top notch people! More

I liked the no pressure team work and professionalism exibited by all staff members, both those directly involved and indirectly. Floyd in particular was fantastic. exibited by all staff members, both those directly involved and indirectly. Floyd in particular was fantastic. More