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Coulter INFINITI
Mesa, AZ
486 Reviews
Coulter INFINITI, the east valley’s premier INFINITI Dealership is proud to be part of the Coulter Family of auto dealerships. For over 100 years the Coulter name has stood for quality, value and service for tens of thousands of Arizona luxury car buyers.
Our experienced sales staff is available daily to answer your questions and make sure you find the INFINITI or quality pre-owned vehicle that’s perfect for you. Our Finance Department will make the car buying process as straight forward as possible so you can get on the road in your new INFINITI.
100% of Coulter INFINITI staff technicians are certified mechanics who have completed rigorous Infiniti training programs to guarantee the best service for your INFINITI.
Coulter INFINITI...Holding the Keys to Luxury!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 486 reviews
March 04, 2014
We purchased a new Infinity QX60 and it was dead on the road in only 3 days. We were informed that it would require a totally new transmission. We have not heard back from the dealership and have sent emai road in only 3 days. We were informed that it would require a totally new transmission. We have not heard back from the dealership and have sent emails and left messages to resolve the issue we are having getting the vehicle replaced and have been treated poorly by this dealership with no returned phone calls by the General Manager Tony Pennacchio More
by sgreenbank
February 07, 2014
I bought an Infiniti coupe almost 4 months ago. I am very pleased with it. The only thing that I was having problems with was the navigation. I called my salesman Craig who promptly told me to come in and he pleased with it. The only thing that I was having problems with was the navigation. I called my salesman Craig who promptly told me to come in and he would work with me. He was very patient and made sure that when I left I felt comfortable using the navigation. I am very grateful for his kindness, guidance and overall friendly manner in which he helped me. I am very glad I bought the car from Infiniti Coulter. They treat you well! More
by lstoll
Employees Worked With
Craig Darling
October 30, 2013
the service there by dustin and the service manager was the best service i have received at any car dealership i have ever been at extremely helpful, courteous, and they actually care about the customer an the best service i have received at any car dealership i have ever been at extremely helpful, courteous, and they actually care about the customer and will help you out anyway they can More
by jdubg37
Employees Worked With
dustin jensen
July 20, 2013
This is my 4th vehicle purchase @ Coulter Infiniti of Mesa. Tony Pennacchio (GM) made sure that I was taken care of from start to finish, as well as Brian Gibson, Rick Reames, and Chris Gossling. Since 2 Mesa. Tony Pennacchio (GM) made sure that I was taken care of from start to finish, as well as Brian Gibson, Rick Reames, and Chris Gossling. Since 2008, I have been a repeat customer of Coulter Infiniti. I would also like to give praise to the service department David Woodland (manager) and his crew for doing a Great Job. I have never experienced such service from a dealer ship from a sales to service as I have at Coulter Infiniti. At Coulter Infiniti, they CARE! Tony Pennacchio made my buying experience at Coulter Infiniti Unforgettable. Thanks Tony Pennacchio. More
by GloriaGloMurray
April 30, 2013
I was in the market for a new G37S Coupe and found a few around the valley. I live 1/2 mile from an Infiniti dealer and after dealing with them, I made the 53 mile drive to Coulter Infiniti and couldn't be around the valley. I live 1/2 mile from an Infiniti dealer and after dealing with them, I made the 53 mile drive to Coulter Infiniti and couldn't be happier that I did. I first initiated contact with them over the internet and was immediately contacted by Craig Darling through email and then a phone call. We discussed some numbers over the phone and he assured me that he believed we could get to what I wanted if I came and met him in person. 3 days later I made the trek out to Coulter and, needless to say, I drove my new car home that night. While there is always some amount of haggling involved in buying/leasing a new car, the process with Craig and the sales manager Brian Gibson felt honest and was very painless. We agreed on a deal that I feel was VERY favorable. And that included getting me out of my BMW lease 3 months early. My new G37 was detailed and ready to go in a very reasonable time and was spotless inside and out. My entire experience with Craig, Brian, Chris Gossling (business manager) and the entire staff at Coulter Infiniti was top notch and I WILL be returning there for all my Infiniti needs in the future. Thank you for a wonderful car buying experience! More
by phxflyboy
Employees Worked With
Brian Gibson, Craig Darling, Chris Gossling
March 29, 2013
We bought a jeep commander on the 16th 10 days later and 250miles the radiator blows we purchased the extended warranty but they refused to cover it as a "pre existing" problem that the dealer didn't fix . 250miles the radiator blows we purchased the extended warranty but they refused to cover it as a "pre existing" problem that the dealer didn't fix . When I bought it no leak 10 days later leak, not so pre existing I talked to David the service manager and it was the.same thing with him not a lot of help on getting it.fixed basically said it was my problem and I need to pay out of pocket after paying 2500$ for a warranty. Well the jeep is at the jeep dealership cause that is where we were told to take it since it's a.jeep and not Coulter or the extended warranty company quality guard plus refuse to pay to fix a problem . Thanks now I already have a new broken car More
by btaylor28
Employees Worked With
David
March 17, 2013
Great experience. Drove two hours to find the right car and best deal, and I believe I did. Awesome sales person (Derek) very friendly and helpful. and best deal, and I believe I did. Awesome sales person (Derek) very friendly and helpful. More
by wjustiniano
Employees Worked With
Derek Schaeffer
January 26, 2013
Great staff, great service, very comfortable waiting area. I have always had an outstanding experience with this dealer. As a side note, the receptionist/cashier who works Saturdays is very pleasant area. I have always had an outstanding experience with this dealer. As a side note, the receptionist/cashier who works Saturdays is very pleasant. I always look forward to seeing her and she always has a smile :) Victoria Freeman More
by Charmsmommy
Employees Worked With
Bryan Gunter / Service
