Coulter INFINITI

Excellent Service in every way. Excellent Customer Service; extremely professional and friendly. Very clean Dealership and Customer waiting area is comfortable!! Will definitely re Excellent Customer Service; extremely professional and friendly. Very clean Dealership and Customer waiting area is comfortable!! Will definitely return for all Service Work on my vehicle. More

Very up front an professional an care. Very caring an helpful to get you vechile fixed an Scott is an amazing service tech needs a promotion for all the leg work on our G35 thru our warra Very caring an helpful to get you vechile fixed an Scott is an amazing service tech needs a promotion for all the leg work on our G35 thru our warranty. Thank you for everything Scott. More

Coulter Infiniti is the absolute best! I just wrapped up my car buying experience with David James at Coulter Infiniti and although I have never written a review, I felt the need to sit dow I just wrapped up my car buying experience with David James at Coulter Infiniti and although I have never written a review, I felt the need to sit down and write about my experience with him and the Coulter Infiniti team. I had done my research online in the weeks prior to visiting and it was David who politely kept in contact with me. I had contacted a few other dealers in the Valley and had received very pushy responses, or no response at all. I don't live very close to the dealership so David was able to get me all the information that I had asked for before I made the trip to see him. Once at the dealership, David helped my daughter and I look over and test drive the vehicle that I was interested in. He has a great personality, he is not your usual "used car salesman" type of person. He was never pushy and made us both feel very comfortable. When I decided that this could be the vehicle for me, David was able to offer a more than fair value for my trade-in vehicle and worked very hard to make the deal possible for us. I felt great about the purchase that he was able to put together and he then turned us over to Chris Gossling to do the paperwork. Another great meeting, Chris was very helpful and answered every question I had. My daughter and I drove off the lot on our way home to get my husband's final approval on the vehicle and we both felt fantastic. We couldn't wait to get home and tell him all about our experience. David worked extremely hard for us and I sincerely appreciate all of his efforts. I will gladly send my friends to see David and the Coulter team and I will return anytime we are in the market for a vehicle. We have purchased many vehicles in the past and this was by far the best experience I have had with any dealership/purchase. Thank you David, Chris and the entire Coulter team! More

Wish 0 stars was available, Was working with Rick Reames to purchase a vehicle, met with salesman and his manager and worked up paperwork. Called back the NEXT morning to set app Was working with Rick Reames to purchase a vehicle, met with salesman and his manager and worked up paperwork. Called back the NEXT morning to set appointment to finalize the sale and he had sold the vehicle already. No call, no communication. Unbelievable; complete lack of customer service. More

5 Cars in one year, not to mention exotics I've had a long standing relationship with this dealer, and it's not based on appearances. They have and will go the extra mile for me at a simple ask I've had a long standing relationship with this dealer, and it's not based on appearances. They have and will go the extra mile for me at a simple ask. I recently had an itch to get a Nismo, they scratched it for me. Tony, CJ, and Brian began calling all their contacts with out so much as a deposit. Before long the deal was struck and I was happily smiling away in my brand new Nismo. This dealership, regardless of context, has always held customer service as a priority. They create a natural sense of family and sincere interest in the well being of their clientele. I am not a special case based on any subjective factors, they simply treat everyone with courtesy and good old fashioned no BS approach to car purchasing. I have continually serviced my vehicles with Coulter, I'll not go anywhere else... ever. More

Awful Too bad zero stars isn't an option. Craig Darling is truly awful, doesn't honor his agreements. Avoid this place! Mr. Darling "assisted" us when purch Too bad zero stars isn't an option. Craig Darling is truly awful, doesn't honor his agreements. Avoid this place! Mr. Darling "assisted" us when purchasing a 2013 Mercedes-Benz SUV. He agreed to waive certain fees and failed to do so -about $930. We called and emailed for two months and were assured that the issue was being taken care of. Mr. Darling, in reality, lied to us and never intended to fix the issue. Instead, he let us believe the issue was resolved, until we found out from other sources it wasn't taken care of. Mr. Darling, predictably, acts as a stereotypical used cars salesman and pretends the issue doesn't exist. A report will be filed against the salesman. More

Wonderful experience!!! Great experience all around! I have purchased quite a few cars over the years and this was the best experience by far. No pressure, easy to work wit Great experience all around! I have purchased quite a few cars over the years and this was the best experience by far. No pressure, easy to work with, smoothest deal ever! Thank you Rick, CJ and Chris! I hope you were all able to get to your New Years Eve plans on time. When it is time for another new car, I will be back!!! Hope the service team turns out to be just as wonderful as the sales team. Highly recommend paying these guys a visit if you are auto shopping. More

They made it so easy The first thing Rick said to me when we met was, "I will make this as easy for you as possible", and did he ever. Most dealer experiences are time con The first thing Rick said to me when we met was, "I will make this as easy for you as possible", and did he ever. Most dealer experiences are time consuming and filled with song and dance sales techniques and lengthy negotiation back and forth with some invisible manager. When I arrived at Coulter Infiniti asking to drive a certified Infiniti that my husband had already driven and talked numbers on, Rick got me the keys, took me on a test drive and had me out the door in 25 min. A record. Later that day when a model was traded in that better suit our needs, he called me to let me know. We were able to get there the next day and Rick was instrumental in getting us a great deal on the car of our dreams. When I went to pick it up today he spent almost 40 minutes taking me though all of the features and pointing out the critical things I needed to know about the car. This dealership is 30 - 40 minutes from our home depending on traffic, but i would make the drive every time to work with Rick and his team. Thank you again!! It was our best car buying experience ever!! More