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Coulter INFINITI
Mesa, AZ
488 Reviews
Coulter INFINITI, the east valley’s premier INFINITI Dealership is proud to be part of the Coulter Family of auto dealerships. For over 100 years the Coulter name has stood for quality, value and service for tens of thousands of Arizona luxury car buyers.
Our experienced sales staff is available daily to answer your questions and make sure you find the INFINITI or quality pre-owned vehicle that’s perfect for you. Our Finance Department will make the car buying process as straight forward as possible so you can get on the road in your new INFINITI.
100% of Coulter INFINITI staff technicians are certified mechanics who have completed rigorous Infiniti training programs to guarantee the best service for your INFINITI.
Coulter INFINITI...Holding the Keys to Luxury!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 488 reviews
June 23, 2022
1st Class organization, their my go to dealership. I an count my their team for all of my needs. I an count my their team for all of my needs. More
by bruce.bogucki
June 18, 2022
everytime I am in service Scott seems to go out of his way to make sure that my visit is done in a timely fashion. He really goes that extra mile for the customers way to make sure that my visit is done in a timely fashion. He really goes that extra mile for the customers More
by Doug Konieczny
May 22, 2022
What a pleasant experience this was. Everyone professional, low key and fair. One of the easiest transactions I've ever had. And no "market adjustments" or other price gouging. Everyone professional, low key and fair. One of the easiest transactions I've ever had. And no "market adjustments" or other price gouging. More
by moneil5151
May 20, 2022
From the moment that I purchased to the service department with Scott, I have been treated in an excellent manner and I appreciate the detailed way that I have been handled department with Scott, I have been treated in an excellent manner and I appreciate the detailed way that I have been handled More
by americanhealth2@aol.com
May 09, 2022
Coulter Infiniti was very clean and friendly environment. All the advisors were very friendly and cordial. I alway have an excellent experience at Coulter Infiniti. All the advisors were very friendly and cordial. I alway have an excellent experience at Coulter Infiniti. More
by har3355
Employees Worked With
April 11, 2022
Scott, my service consultant, is very knowledgeable. Coulter Infinity has done 100% of the service on my QX60 and I could not be more pleased. Coulter Infinity has done 100% of the service on my QX60 and I could not be more pleased. More
by dlynnwheeler888
Employees Worked With
April 10, 2022
Trust the negative reviews and go elsewhere. I've been nothing but nice and patient now that has run out. 1- buying experience was ok. Although I had my own financing secured they talked me int I've been nothing but nice and patient now that has run out. 1- buying experience was ok. Although I had my own financing secured they talked me into allowing them to try to beat my deal. Numerous credit inquiries later- they could not beat my deal as I originally stated and they wouldn't remove the inquiries although they could have. 2- Stopped in for a car wash. They did a half a#$ job and STOLE my phone charger. I was so livid I didn't even go back in or it wouldn't have been pretty. 3- Went in for an oil change. 3 hours later, yes THREE HOURS later, they returned my car to me barely cleaned, not vacuumed, xxxx poor job. 4- Went back in for dashboard rattling they said they didn't have time for on oil change day. They gave me a loaner. It was filthy! Granted it had rained the day before but this was late afternoon so they had all day to have it ready. Waited over half an hour for them to wash the loaner. 5- When I returned after they said they fixed the rattling they had not cleaned my car or replaced my gas. PLUS the car was making a NEW rattle. They put me back in the loaner. 6- Called me back said it was fixed. Went back and my tank had LESS THAN ZERO miles til empty and was dirty in and out! Guess what- STILL RATTLING!! Rudy and Henry rode around with me to try to pin point the issue. They decided my entire center console needed to be replaced, door panels too loose, trunk panel looser than it should be, etc. Before leaving in the loaner AGAIN, I asked Henry the manager to ensure they properly clean my car and put gas in it. Don't expect customers to replace gas in loaners when you don't do the same!! 7- They said the car was ready late yesterday so this morning I texted Scott the service advisor that I was headed that way and to, again, make sure they replaced my gas and cleaned my car inside and out like they're supposed to. 8- I showed up to pick up my car- LESS THAN ZERO MILES TIL EMPTY, FILTHY GREASY FINGERPRINTS ALL OVER, DIRTY INSIDE AND OUT AND STILL RATTLING!! Scott told the guy to go put half tank in (while I wait) but he came back with 1/4 tank!!! I have NEVER experienced such poor service at any other so called luxury dealership or any other! Upon reading the reviews it's obvious I'm not the only one whom they've stolen items from or returned an empty and dirty car to. This is unacceptable!!!!!!!! More
by Cm2022
Employees Worked With
April 04, 2022
Great service. Always prompt and kept us informed. Always bring our Infinti for service here. Always prompt and kept us informed. Always bring our Infinti for service here. More
by Alberto.garcia
Employees Worked With
January 31, 2022
Very impressive staff and a painless Purchase experience...loved the Coulter Infinity staff and Rick Reames was a most knowledgeable salesman. He was very thorough, patient and explained any conc experience...loved the Coulter Infinity staff and Rick Reames was a most knowledgeable salesman. He was very thorough, patient and explained any concerns or questions we had. He introduced us to the Service manager and other staff members. This dealership was the best we have ever been to and purchased from. More
by Suzanne Ell
