Coulter INFINITI

I had the pleasure of working with Matt at the Infiniti dealership, and I couldn’t be more impressed! I’m out of state, so everything had to be done remotely, and Matt went above and beyond to make the pro dealership, and I couldn’t be more impressed! I’m out of state, so everything had to be done remotely, and Matt went above and beyond to make the process as smooth as possible. His response time is incredible—every question I had, no matter how small, was answered quickly and in detail. He was so thorough, providing all the information I needed and making sure I was comfortable every step of the way. I had also been in contact with two other dealerships, and the difference in service was night and day. The other salespeople didn’t even come close to Matt’s level of professionalism. I often had to wait hours, sometimes even days, for responses after reaching out multiple times. It honestly felt like they didn’t care about making the sale, and I was left chasing them down for information. Matt, on the other hand, made me feel like a priority from the start, and it was a refreshing change. It’s clear that Matt is dedicated to his customers and truly cares about delivering excellent service. I highly recommend him if you’re looking for a seamless and professional experience! More

Our service provider Jose was fantastic! He explained everything to us and went the extra mile for us. I would recommend him and Coulter to anyone! Thank you Jose for everything!!! He explained everything to us and went the extra mile for us. I would recommend him and Coulter to anyone! Thank you Jose for everything!!! More

Always great customer service by my favorite associate Mike R. Always takes the time to explain in detail when I have any concerns Mike R. Always takes the time to explain in detail when I have any concerns More

I would like to thank Scott in your service department for his quick response to my service needs. I particularly appreciate his attention to detail and communication. Coulters first class service is by for his quick response to my service needs. I particularly appreciate his attention to detail and communication. Coulters first class service is by far some of the best! More

Mike Rios and all the staff are always friendly, professional and efficient. Always a pleasure going there. professional and efficient. Always a pleasure going there. More

At first the service wasn’t the best. It was 2 hours for a simple oil change. I didn’t get any texts about the findings in an inspection. Therefore I didn’t know they were waiting on me. It was 2 hours for a simple oil change. I didn’t get any texts about the findings in an inspection. Therefore I didn’t know they were waiting on me. But after I finally got my q80 back. The cleaning was amazing so that made up for the other slow service. I would Recommend if the service dept doesn’t get a quick reply then go check the waiting room or call them. I was waiting in the waiting room the entire time. Consequently I didnt get any additional services due to the timing. Over all I think if I would’ve received the text it would’ve been an amazing experience. I did finally receive the text as I was leaving. Thanks for your service! I would consider coming back when needed. More

The dealership is great. Very responsive regarding questions or concerns. The service department is stellar. Very responsive regarding questions or concerns. The service department is stellar. More

Mike from service was very professional. He even left a few mints in my car. He even left a few mints in my car. More