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Coulter Cadillac Buick GMC
Phoenix, AZ
2,168 Reviews
Coulter Cadillac Buick GMC is a third generation, family owned and operated dealership and is the oldest Cadillac dealer in Arizona. Selling and servicing Cadillac’s since 1923. As a 16 year winner of the distinguished Mark of Excellence "Platinum Performer" award, we promise the best purchase and service experience anywhere. Our company has sold and serviced more Cadillac vehicles than any dealership in Arizona, and ranks in the top 50 in the U.S. There is a reason why Coulter Cadillac-Buick-GMC remains the dealership of choice for three and four generations of luxury car buyers: Coulter employees are dedicated to making every customer a part of the Coulter family for their car-buying life.
We invite you to come to our dealership and let the Coulter team show you the way the car-ownership experience is meant to be. We believe everyone deserves to enjoy the Coulter experience. No matter where you live in the valley...Phoenix, Mesa, Tempe, Gilbert, Scottsdale, Sun City or Sun Lakes...and all points in between...we're just minutes away!
Coulter Cadillac-Buick-GMC. A name you can trust.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 2,168 reviews
August 31, 2021
Michael Anderson was awesome! I had a problem and he promptly went above and beyond to rectify every concern. Thank you Michael!! You’re the best! promptly went above and beyond to rectify every concern. Thank you Michael!! You’re the best! More
by diane.i.scott2
Employees Worked With
Michael Anderson
August 30, 2021
Prompt, thorough, friendly, professional service, no room for improvement on this transaction, 100% satisfied. This is my third purchase from Coulter and I will keep coming back! for improvement on this transaction, 100% satisfied. This is my third purchase from Coulter and I will keep coming back! More
by MGD
August 21, 2021
Bill Durst has been our go-to for new cars for the past several years, and he makes the process as easy as possible. He always gets us a very good deal, and we'll be going back to him for our next car nee several years, and he makes the process as easy as possible. He always gets us a very good deal, and we'll be going back to him for our next car needs. Thx Bill! More
by Sean H.
Employees Worked With
August 12, 2021
No consistency in policy, poor policy and decision making, csr Gary, was great, rest of the staff is lacking in customers service as well as customer retention. After many years and cars I am so disa making, csr Gary, was great, rest of the staff is lacking in customers service as well as customer retention. After many years and cars I am so disappointed. Next call will be anything except a coulter product More
by asujeff
Employees Worked With
Gary shimp great guy
August 06, 2021
I have bought my second vehicle both from this dealership and from Bill Dunst. Sarah Burt has done my paperwork both times as well. What a great team and I will never buy from another dealership. My other and from Bill Dunst. Sarah Burt has done my paperwork both times as well. What a great team and I will never buy from another dealership. My other half bought ne from the Scottsdale Mercedes and what a bad experience.!! Love Coulter!!!!! Love Bill and Sarah!!! More
by linda
July 31, 2021
You have to work with Andrew. Extremely helpful and transparent throughout the car buying process. Took care of me from start to finish. I highly recommend! transparent throughout the car buying process. Took care of me from start to finish. I highly recommend! More
by Rick
Employees Worked With
July 30, 2021
My 1st XT6 special ordered loaded. We couldn't decide on monochrome emblems. Bill D was our salesman and said they could put on when car arrives from factory. The service dept. used a METAL SCREWDRIVER ap monochrome emblems. Bill D was our salesman and said they could put on when car arrives from factory. The service dept. used a METAL SCREWDRIVER apparently to pry off the hatch emblem, 2nd row bucket seat has deep dimples in back rest, broke the clips for the inside panels o hatch around window, huge gouges on edges which were then blotted with lumpy paint, gray smears on driver and 2nd row bucket seat and absolutely heartbroken. I have dated pictures to show and also sent to salesman since I was crushed they damaged my new car. Did I mention they had 10 days before we were back in town to do the exchange of emblems?? Dealership had car for 7 days, only fixed 1 panel click and not both. Paint has dirt and bumps in it which isn't hard to see. Now, they want it back again to repaint, recover seat since that didn't come in yet and finish clips on panel??? My heart is saying NOT to let them touch this car again - More
by KIM
Employees Worked With
Michael He did not offer a last name
July 21, 2021
Bill Durst help me with my vehicle purchase, and Sarah Burt with finance. My shopping experience was pleasant, they provided excellent customer service from beginning to end. Excellent job by these emplo Burt with finance. My shopping experience was pleasant, they provided excellent customer service from beginning to end. Excellent job by these employees. Paul Glans inttoduced himself and thanked me for my business. More
by shervan42
July 16, 2021
We bought a certified pre owned Escalade from Coulter, our second one and had the best experience. Payton helped us every step of the way and even a couple months after the sale has continued to answer an our second one and had the best experience. Payton helped us every step of the way and even a couple months after the sale has continued to answer any questions I have !! Payton made the experience a great one and we will continue to use Coulter for our future purchases. Thanks again !! Rob and Summer Taylor More
by Summer
Employees Worked With
Payton Gildea
