Coulter Cadillac Buick GMC

TO WHOM IT MAY CONCERN, I WOULD LIKE TO THANK JOE TO WHOM IT MAY CONCERN, I WOULD LIKE TO THANK JOE HELMS FOR MY EXPERINCE AT COULTER. JOE HAS A REAL PASSION FOR HIS JOB AND YOU CAN TELL THAT HE TO WHOM IT MAY CONCERN, I WOULD LIKE TO THANK JOE HELMS FOR MY EXPERINCE AT COULTER. JOE HAS A REAL PASSION FOR HIS JOB AND YOU CAN TELL THAT HE REALLY LIKES HELPING AND EDUCATING PEOPLE WITH THEIR CAR PROBLEMS. LIKE JOE SAID SOMETIMES CARS BREAK AND WE FIX THEM. I KNOW THAT'S SIMPLE BUT THIS IS WHY I LIKE JOE AND TRUST HIM WITH MY VEHICLE-HE KEEPS IT SIMPLE AND HELPS YOU UNDERSTAND THE PROBLEMS BEING ADDRESSED. THE CAR BUSINESS HAS ITS CRITICS AND SOME FEEL THAT YOU CAN'T TRUST YOUR ADVISOR. I DISAGREE AND THAT IS LARGELY DUE TO JOE. EVERYTIME I BRING MY CAR IN I LEAVE A SMARTER CONSUMER. THIS IS WHAT IT IS ALL ABOUT-TRUST. COULTER HAS A RESPONSIBILTY TO ITS CUSTOMERS TO PUT PEOPLE IN PLACE WHO KNOW WHAT THEY ARE DOING. NOT ONLY DOES JOE KNOW WHAT HE'S DOING HE NEVER TREATS YOU WITH LESS THAN COURTESY AND RESPECT LIKE MANY OF THE EMPLOYESS WHO WORK THERE. KEEP HIRING GUYS LIKE JOE AND WHEN THE ECONOMY TURNS AROUND YOU'LL BE ON TOP OF THE WORLD AGAIN. WHAT A GREAT EXPERINCE AND DEALERSHIP. GREAT STAFF AND A FRIENDLY PLACE. ALL THE BEST! More

Coulter Cadillac consistently treats each customer in a courteous and professional manner. Michael Valenzuela is an outstanding service writer who goes the extra mile to assure satisfaction and prompt ser courteous and professional manner. Michael Valenzuela is an outstanding service writer who goes the extra mile to assure satisfaction and prompt service. Whatever the need, it is assuring that it will be done in a timely manner and done right the first time.Mike provides service not excuses. More

After leasing a Cadillac CTS V, I recommended Larry Nichols at Coulter Cadillac to friends who purchased an Escalade. Larry is exceptionally good at customer service and follow through. He ordered the Nichols at Coulter Cadillac to friends who purchased an Escalade. Larry is exceptionally good at customer service and follow through. He ordered the exact car that I wanted and followed it from order through delivery. He kept me updated by email and phone throughout the process and made sure that everything was perfect once the car arrived. When I have questions about bluetooth or any of the other functions of my car, he responds promptly. He also schedules all of my service and ensures that a loaner car is available and waiting when I arrive for my appointment. He is currently working with me on two cars for family members. I highly recommend Coulter Cadillac and Larry Nichols. More

The service department goes above and beyond. Michael Valenzula is my service director. He always seems to fit me into the schedule. Coulter makes sure repairs are done quickly and professionally. My Valenzula is my service director. He always seems to fit me into the schedule. Coulter makes sure repairs are done quickly and professionally. My truck always comes back washed. More

The entire deal only took a few hours since deal was completed over the phone,only had to go into office to do the paperwork. He was very friendly and answered my questions as i went, synced my phone to completed over the phone,only had to go into office to do the paperwork. He was very friendly and answered my questions as i went, synced my phone to car, and gave me loader car so I could get windows tinted . More

As a Corvette owner i am ever so cautious to allow someone to work on my Z06. Ed happens to be a Corvette owner and i entrusted my Corvette with Coulter for some service work. Ed ensured the car was h someone to work on my Z06. Ed happens to be a Corvette owner and i entrusted my Corvette with Coulter for some service work. Ed ensured the car was handeled with care and between him and the service manager Tom, they were able to help me get some major iitems covered by GM with my warranty only having expired a few month's ago. Even though they did not get to do the work they sent me to another dealer and folowed my process thru. Ed and Tom's commitment to a customer is a lost art and should be viewed by all as a learning tool to others. So many times bussiness forget how they got big and profitable and that's thru customers. When you show iniative and drive and care as these two illustrated you earn a customer for life. My next Cadillac will be purcahsed at Coulter and my vehicles will be now serviced and cared for by them as well! Gentelman thanks for making me the customer feel wanted and appreciated!!! Mike Steg USN Veteran & Business Executive More

I couldn't have been treated any nicer by Joe! I had a very unusual warranty work done and Joe provided me with a SRX loaner for the full time my car was waiting for parts! Great Service! Henry Evans (A very unusual warranty work done and Joe provided me with a SRX loaner for the full time my car was waiting for parts! Great Service! Henry Evans (AKA John H Evans) More

I needed a warranty for my 2006 Chevrolet Silverado, a friend suggested i contact Ed Stralko at Coulter Cadillac, he took my information and tracked down a GM extension warranty for me, he did all the leg friend suggested i contact Ed Stralko at Coulter Cadillac, he took my information and tracked down a GM extension warranty for me, he did all the leg work and set me up with a dealer rep who had ALL the paperwork done when I arrived at Coulter a couple of days later. I signed her contract gave her a check and was on my way. I tracked down Ed to thank him and when i said thank you he told that was his job to see that i was satisfied. We need more people like this in our society, Thanks Ed and thanks Coulter for having him as rep. Jay Brockman 18621 N. 15 Place Phoenix, Az. 85024 z16jay@yahoo.com More

Ed and Coulter took care of my engine oil leak on my Corvette. It was about as good of an experience you could have under the conditions. I will return if the need ever arises. Corvette. It was about as good of an experience you could have under the conditions. I will return if the need ever arises. More

Ed knew I was looking to buy a new Corvette in cyber gray. He called one day to say that they had just gotten in a 2009 cyber gray Vette with 6k mi. I immediately went down and took a look at it. Eve gray. He called one day to say that they had just gotten in a 2009 cyber gray Vette with 6k mi. I immediately went down and took a look at it. Even without cleaning it up the car was perfect. I bought it about a week later. Ed saved me about $15 over buying new simply by making a phone call. THANKS! More