Coulter Cadillac Buick GMC

Ed has taken care of my car several times. He is very professional, courteous, and trustworthy. He always takes time to understand my concerns and adresses them appropriately. Thanks Ed! professional, courteous, and trustworthy. He always takes time to understand my concerns and adresses them appropriately. Thanks Ed! More

Excellent Customer Service is a major reason I've been a client of Coulter Cadillac since 1990, as is illustrated by this example. When I returned a leased vehicle at the end of its lease several weeks ago client of Coulter Cadillac since 1990, as is illustrated by this example. When I returned a leased vehicle at the end of its lease several weeks ago I encountered an issue with the leasing company (not with Coulter) concerning that vehicle. Roger Farney, Coulter Sales Representative, offered his assistance in addressing the problem and initiated communication with appropriate people at the leasing company that resulted in swift, satisfactory resolution of the issue. I greatly appreciated Roger's efforts on my behalf. This is only one example of the importance of Custiomer Service I have experienced at Coulter Cadillac over many years as their client, both in the sales and service departments. That philosophy makes doing business with Coulter Cadillac easy! More

One of the easiest car buying experiences i have ever had. Everything was handled with ease and done in a very timely manner. We were in and out in about an hour driving our new car home! Thank you fo had. Everything was handled with ease and done in a very timely manner. We were in and out in about an hour driving our new car home! Thank you for making it great! More

Great service and customer care, what you would expect from a Cadillac dealer, (yes, us Cadillac owners can be a bit snobbish). When Russ realized I didn't have a ride,(as the repairs would take several h from a Cadillac dealer, (yes, us Cadillac owners can be a bit snobbish). When Russ realized I didn't have a ride,(as the repairs would take several hours and I live quite a distance away), provided me with a free loaner to get home. That's what I call customer service! Another time, with another Cadillac, the battery went bad when my wife was taking her mother to an appointment,(her mother was on oxygen and only had 2 hours left on her tanks)when they realized they were stuck. She called Coulter, and they had a new battery installed in less than an hour, and they were 30 miles away! So, they were able to get home in plenty of time to change out the tanks. That was a real lifesaver, literally! More

Took my 1998 Buick Park Avenue in for air conditioning repair. Dealt with Brad Majercin, Assistant Service Manager. Was originally told repair to A/C unit and replacement of fuel lines would cost over $ repair. Dealt with Brad Majercin, Assistant Service Manager. Was originally told repair to A/C unit and replacement of fuel lines would cost over $1,700. After the car was repaired, I was told that they were able to save me a lot of money because they were able to repair an existing part rather than replacing it with a new one. Also, it turned out only one of two fuel lines thought to have been defective actually was. final bill was just over $900--or almost half of what I had expected to pay. I appreciate the honest effort to save me money on the repair of this high-mileage vehicle. Rob Bohannan More

I have used this dealership consistently for service since I purchased the vehicle there and have always been treated with courtesy, fairness, and speedy service. since I purchased the vehicle there and have always been treated with courtesy, fairness, and speedy service. More

Great service and attention to detail. Joe was very thorough and followed through on all my requests. I will use the dealership again for both my vehicles. Thanks, MD. thorough and followed through on all my requests. I will use the dealership again for both my vehicles. Thanks, MD. More

Rich is knowledgeable, thorough, and efficient. I always get great service on my 2009 Pontiac G8 GT at Coulter Cadillac and this visit was no exception. Rich Garrick provides great service.. get great service on my 2009 Pontiac G8 GT at Coulter Cadillac and this visit was no exception. Rich Garrick provides great service.. More

I caused a minor bumper-to-bumper collission with a friend's car. Fortunately, it was covered by my insurance under a "Good Driver" program, so my premiums won't go up. I went to 2 other shops and had friend's car. Fortunately, it was covered by my insurance under a "Good Driver" program, so my premiums won't go up. I went to 2 other shops and had lousy experiences. My friend went to Coulter Cadillac and highly recommended it. I gave Coulter a chance. I couldn't be more pleased. From my initial contact by phone, with Ken Kochanski, through the whole process, I was treated with respect and cheerfulness. They even provided a free loaner car for me! I highly recommend Coulter Cadillac! More

Have worked with Rob in the past at another dealer and have always experienced a great service experience. Glad to have him as my Service Advisor once again. Great loaner car and maintenance visit. have always experienced a great service experience. Glad to have him as my Service Advisor once again. Great loaner car and maintenance visit. More