Coulter Cadillac Buick GMC

The reason I am giving Joe Helms and Coulter Cadillac the ratings above was due to my overall experience during my most recent visit. I took my Cadillac in for service. Joe explained in detail the problems ratings above was due to my overall experience during my most recent visit. I took my Cadillac in for service. Joe explained in detail the problems which existed. He gave me multiple options and time frames to work with in order to make the best decision. He explained the costs associated with the repairs and the things we could due to help mitigate their immediate effect. While waiting there were various employees of Coulter who inquired as to my well being and asked if I needed any assistance. It was a truly great experience and I would recommend Coulter Cadillac to anyone. More

By far the best experience I have ever had dealing with the process of buying a car. No "high pressure" tactics, friendly and easy going atmosphere. Didn't hassle me when I decided to "sleep on it" and the the process of buying a car. No "high pressure" tactics, friendly and easy going atmosphere. Didn't hassle me when I decided to "sleep on it" and the best part was they beat my percentage rate. Glenn and the finance person were the best, in and out in the less than an hour after the deal was done. Thanks Coulter Cadillac for reestablishing my belief that there are still good people out there and I will be back when I purchase my next vehicle. More

Coulter Cadillac is actually Coulter on Camelback and their vehicle line up includes the Cadillac brand along with a full line up of both Buick and GMC vehicles. I am a very experienced new car buyer. their vehicle line up includes the Cadillac brand along with a full line up of both Buick and GMC vehicles. I am a very experienced new car buyer. In the past 10 years, I have owned 8 GM vehicles, 4 Lexus vehicles, and 2 Volvo's. Needless to say, in the process of buying and trading-in, I have seen about everything from the five star professionals to the laughable sterotype of the the unscrupulous used car salesman. On this paticular transaction, I traded in a vehicle with less than 6000 miles and about 6 months old. This purchase represents the first time I have bought from Coulter on Camelback. Earlier in the year, my experience with a former floor sales rep was not so good. Follow up was poor, etc. The reason I returned was because of the tenacity of the Sales Manager, Larry Nichols. When I purchased from another dealer last time, Larry followed up with me. He, of course, wasnt happy. I was impressed, however, that a Sales Manager would actually work so hard to learn why they lost a sale. I dont see this often and when I did, I knew I had underated the dealership soley based on my experience with one salesman. When it came to time to trade in, as promised, I contacted Larry Nichols. Made an appointment (I always recommend you make these appointments duing the week when the dealership isnt as busy as weekends). Coulter located the vehicle I wanted, gave me a fair price for the trade-in, and a very competitive price for the new car. I worked with both Larry and Kevin Kish from the sales department to consumate the transaction. Both were very knowledgeable and professional. Since I am a unique buyer, Coulter was savy enough to know that when it came to closing the transaction, the Business Manager Rick Baena, knew I would have no interest in after market items like extended warranties, etc. (Many times I have been told by other dealers that I have to listen to the sales pitch as it is required - Coulter knows their customers and has the common sense to profile the needs and didnt even attempt to sell something I didnt need. Kudos to Rick for that!) Lastly, I have to complement the people behind the scence. My vehicle was prepped and presented to me in showroom condition by the dealership assistant Alberto. The day I purchased it, a dust storm was moving through the area. Alberto made sure my vehicle was clean, temporary tags intact, etc. What really impressed me about Coulter is that I made an appointment for 6pm and by 7pm (in spite of the storm and my trade-in - I was out by 7 pm!!!) This dealership knows its customers time is valuable and respects that. Thank you Larry, Kevin, Rick, and Alberto. Five stars across the board. More

Bob was very helpfull at getting my vehicle in and completing the repairs on time. Bob kept me informed on the progress of my vehicle and when it would be completed. I felt like i was family with Bob completing the repairs on time. Bob kept me informed on the progress of my vehicle and when it would be completed. I felt like i was family with Bob, He is a joy to talk with. More

SERVICE WAS VERY FAST AND VERY PROFESSIONAL. I WAS EXTREMELY SATISFIED WITH THE WORK THAT WAS DONE ON MY VEHICLE. THEY EVEN BUFFED OUT SOME SCUFFS MY VEHICLE HAD. VERY PLEASED WITH THEIR SERVICE. EXTREMELY SATISFIED WITH THE WORK THAT WAS DONE ON MY VEHICLE. THEY EVEN BUFFED OUT SOME SCUFFS MY VEHICLE HAD. VERY PLEASED WITH THEIR SERVICE. More

Coulter consistently provides, fast, efficient, quality service in a very pleasant atmosphere. I've never been treated better. I wouldn't think of taking my Cadillac anywhere else service in a very pleasant atmosphere. I've never been treated better. I wouldn't think of taking my Cadillac anywhere else More

I had a great experience when I brought my 2008 Cadillac CTS in for body work, thanks to Ken Kochanski, who is a joy to work with due to his consideration, professionalism, courteousness, and trustworthines CTS in for body work, thanks to Ken Kochanski, who is a joy to work with due to his consideration, professionalism, courteousness, and trustworthiness and the fact he takes the time to listen to my concerns and always makes me feel like he rolls out the red carpet. I am a very satisfied customer who has never felt so well treated by a dealer's employee. :) Thanks Ken, for being exceptional...again! M More

Brought my 2009 SRX in for the 25,000 mile check-up. Service Department was professional and courteous. The experience was great! Enjoyed working with Joe Helms. Service Department was professional and courteous. The experience was great! Enjoyed working with Joe Helms. More

We brought our Acura here for body work, after getting no response from another collision shop. We were stunned by the superb service. Quick, polite, responsive, with a full explanation of what they did an response from another collision shop. We were stunned by the superb service. Quick, polite, responsive, with a full explanation of what they did and why. We've never been treated so well by a dealer, especially considering we weren't shopping for a car. We had heard about Coulter's legendary service. I'm happy to say those reports weren't exaggerated. More

Always greeted immediately, offered water or coffee, doughnut etc. Brad gets me in quick and is honest with me. I never feel like I am being taken advantage of. My Escalade was ready earlier than prom doughnut etc. Brad gets me in quick and is honest with me. I never feel like I am being taken advantage of. My Escalade was ready earlier than promised!! Very satisfied. More