Coughlin Kia of Lancaster

I’m not impressed by the lack of customer service and knowledge from the get go. Starting at the Finance department, I experienced lack of completeness in paperwork the first time, resulting with issues knowledge from the get go. Starting at the Finance department, I experienced lack of completeness in paperwork the first time, resulting with issues with my service contract, which after 2 years has yet to be corrected! I asked the FI lady to update my service contract in the computer for the Service department after pulling up my original paperwork clearly stating what I had signed for. I have to continue to show an email I had with the GM to get the number of oil changes “purchased” in my contract since they clearly can’t do. Although she has time to walk around chatting in everyone’s office, but can’t do her job. The second time purchasing a vehicle experiencing the other FI lady, horrible. Only waiting for her to arrive to work to process our paperwork to getting upset because we chose not any of her “deals” she was offering this time around. Service manager and personnel has changed since I was in last fall. Had to go through the entire situation again with him and show my emails with the GM of how many oil changes I was to get. His explanation that my service contract is that he can go in and make notes on their side, which he had my information pulled up on his computer, but never put it in. He expressed the other service lady could put the notes in,which yet again didn’t happen. God forbid someone actually care about the customer and take 5 minutes to update notes in my account so I don’t have to go through this each service appointment. My husband has had his first oil change, only to get home and have the oil indicator light come on because they forgot to reset it. Wanted him to drive the 50 minutes back to the dealership so they could do it….uhhh no! So done with this dealership and would NEVER recommend them to anyone! More

We were pleased with the service we received from Charles Sullivan at the dealership. Besides being friendly, he was also knowledgeable about the Telluride we were interested in. The Finance Manager, also Sullivan at the dealership. Besides being friendly, he was also knowledgeable about the Telluride we were interested in. The Finance Manager, also friendly, was willing to work with us to come to an agreement on our trade in and made the sale happen. Also, Ivy, Business manager, that completed our paperwork was knowledgeable and very nice to work with. Overall, it was a good experience. More

Great staff. We weren’t rushed or pressured to buy. Everything was explained upfront in detail. Are salesmen Pedro was the best I have ever worked with. We drove We weren’t rushed or pressured to buy. Everything was explained upfront in detail. Are salesmen Pedro was the best I have ever worked with. We drove up from WV and it was worth the trip. More

Excellent car buying experience! Would definitely suggest others to buy there as well. A+++ Experience Would definitely suggest others to buy there as well. A+++ Experience More

Josh is an amazing salesman! He helped me get my first car there no issues, and helped me make the trade in process easy and painless! Definitely recommend! He helped me get my first car there no issues, and helped me make the trade in process easy and painless! Definitely recommend! More

Very thorough and helpful. Made time to fix things on my car that I hadn’t even scheduled time for, but still needed done. Made time to fix things on my car that I hadn’t even scheduled time for, but still needed done. More

Amazing customer service and made sure I was happy with everything ! Even got the car I wanted taken to their dealership ! everything ! Even got the car I wanted taken to their dealership ! More

I have been going to them for three years. Went to get my van service. Literally and Heather was so rude and disrespectful to me. I won’t take my van back there. When I asked a question about Went to get my van service. Literally and Heather was so rude and disrespectful to me. I won’t take my van back there. When I asked a question about my van because I was concerned. She was already running late because she was late getting her kid. More

Service dept. was very knowledgeable with the service my Kia needed. After reading several horror stories about other dealers giving customers the runaround and tr was very knowledgeable with the service my Kia needed. After reading several horror stories about other dealers giving customers the runaround and trying to skirt warranty work, they stepped up and were very willing to do a full investigation into my issues and correct any and all warranty work. More

Best experience we have ever had buying a new car! Aaron Bush and Ivy were awesome and we would definitely recommend Coughlin to anybody interested in buying a vehicle! Aaron Bush and Ivy were awesome and we would definitely recommend Coughlin to anybody interested in buying a vehicle! More