Coughlin Kia of Lancaster

Called three times to follow up on my last visit as they were going to check with corporate about the tear in the driver side upholstry. It has been two weeks and no word from them. I will call tomorrow and were going to check with corporate about the tear in the driver side upholstry. It has been two weeks and no word from them. I will call tomorrow and if someone doesn’t talk to me and give me and update I will file a complaint with the state attorney general’s office and then see if channel 6 on you side can get any results. They always say they will return my call but never do. Larry Coon Very Dissatisfied Customer More

Not what I expected. Different car buying experience than I have ever had before. Miscommunication between sales associate and manager made was unexpected. It was a long Different car buying experience than I have ever had before. Miscommunication between sales associate and manager made was unexpected. It was a long day a I walked away with a car I’m not happy with. More

Jeff was very helpful. I had selected the wrong service for my car and he quickly pointed out my mistake and set up the correct service needed. I had selected the wrong service for my car and he quickly pointed out my mistake and set up the correct service needed. More

I arrived for the service on my vehicle and checked in with the service department. I get a phone call from the dealership about 30 minutes later telling me they are unable to do the service on my car be with the service department. I get a phone call from the dealership about 30 minutes later telling me they are unable to do the service on my car because they didn't have the part. To me this seems like having the part before you schedule the customer is a no brainer. Very disappointed that I drove 20 miles for nothing. More

Went in for my first oil change. Very friendly staff ,my service writer was Heidi Reed. Fastest I have ever been in and out. Nice waiting room. Very friendly staff ,my service writer was Heidi Reed. Fastest I have ever been in and out. Nice waiting room. More

Came in to service my 2024 Kia Carnival. The service department was simple and easy to us, the waiting area was clean, convenient and plenty of extras to make you comfortable while you wait. The service department was simple and easy to us, the waiting area was clean, convenient and plenty of extras to make you comfortable while you wait. Very quick, prompt, friendly and easy to work with. More

We were unhappy with the lack of communication. Every time I called for an update, I was unable to get ahold of a person in Service. We left messages, that were not returned. Every time I called for an update, I was unable to get ahold of a person in Service. We left messages, that were not returned. More

Amazing customer service. Everyone was very helpful and made sure we got what we wanted. Everyone was very helpful and made sure we got what we wanted. More

Good service; prompt, waiting area very well supplied, courteous service personnel. To greet you and keep you informed. courteous service personnel. To greet you and keep you informed. More

Very friendly and courteous service. Service work that they were doing was thoroughly explained. Jonathan enman is a great example of how a customer service representative should be. Ver Service work that they were doing was thoroughly explained. Jonathan enman is a great example of how a customer service representative should be. Very nice, friendly and knowledgeable. More