Coughlin Kia of Lancaster

I truly had fun Adam thevsalesman was very friendly and helpful James made it very easy for me was not pushy at all I will be back and I will tell many Adam thevsalesman was very friendly and helpful James made it very easy for me was not pushy at all I will be back and I will tell many More

service experience Very clean and team was very professional The service took almost 2 hours longer than what I was told but inside accommodations were better and more Very clean and team was very professional The service took almost 2 hours longer than what I was told but inside accommodations were better and more than I expected, I was impressed More

Service I was able to get an appointment very quickly for oil change and service updates. They delivered my car to me at work so I did not have to inconvenie I was able to get an appointment very quickly for oil change and service updates. They delivered my car to me at work so I did not have to inconvenience co-workers to drop me off at the dealership to pick up my car. More

Super friendly and professional It's always a pleasure when I have dealt with anyone at Matt Taylor KIA. I have bought a car there, parts and have had service and every department wa It's always a pleasure when I have dealt with anyone at Matt Taylor KIA. I have bought a car there, parts and have had service and every department was kind and and made a sincere effort to take care of my needs. More

Very Welcoming and Friendly Atmosphere! Very friendly and responsive service, which is the norm at Matt Taylor Kia. Took my 3 year old in with me for my service and we had a blast in the kid Very friendly and responsive service, which is the norm at Matt Taylor Kia. Took my 3 year old in with me for my service and we had a blast in the kids room and waiting room while we waited. Highly recommend! More

Awsome It’s five star from the tome you pull up until the time your finished from sales to service!!! I became a customer in October and I don’t think I coul It’s five star from the tome you pull up until the time your finished from sales to service!!! I became a customer in October and I don’t think I could go anywhere else if they don’t treat me like you guys do!! More

2014 Kia Soul Matt Taylor Kia has helped with my car issues since I bought the car. They have been wonderful and informative when it came to all the recalls and my Matt Taylor Kia has helped with my car issues since I bought the car. They have been wonderful and informative when it came to all the recalls and my multiple trips in to have my car checked because of an issue with ABS light and traction light coming on and off. They are very thorough and courteous. More

Top Notch I called multiple Kia dealers throughout Central Ohio due to any ongoing issue with my car. The front end was making a very annoying sound and no one I called multiple Kia dealers throughout Central Ohio due to any ongoing issue with my car. The front end was making a very annoying sound and no one could seem to figure out the issue. I was at my wits end and very annoyed with every other dealer that I contacted. It seemed that I was pushed to the back burner and they would try to give me an appointment two weeks out, which does not work with a busy mom like me. I finally called Matt Taylor Kia and spoke with Todd, who got me right in. Within a day, Todd and his crew diagnosed the problem and promptly explained it to me, and within two days my car was fixed (It was only two days, because I had to discuss the course of action with my husband). Bottom-line, if you are in the market for a Kia or are just looking for good, honest people to repair your car, search no further. Todd Fox was kind, caring, and most of all; he was honest, which is something that you don't come across too often in this world. I would 100% without a doubt recommend Matt Taylor Kia, because it is clearly evident that they take pride in their work. More

Awsome This was a very pleasant buying experience. The entire staff was very friendly and professional. Especially my salesman, Ethan. Everyone went out of t This was a very pleasant buying experience. The entire staff was very friendly and professional. Especially my salesman, Ethan. Everyone went out of there way make me feel comfortable and the facility and amenities were also top notch. More

Great service experience. Had an issue with a lit check engine light and rpm's jumping around on my 2016 Kia Optima LX. I was greeted by Heather in the service department who w Had an issue with a lit check engine light and rpm's jumping around on my 2016 Kia Optima LX. I was greeted by Heather in the service department who within minutes had my vehicle's info printed out and had tentatively diagnosed the issue and explained the repair process. I was scheduled for the repair within 15 minutes of arrival. When I dropped off the vehicle for repair, Heather offered for someone to drive me home if I did not have anyone to pick me up as the repair would take about two hours. Vehicle was repaired within two hours as stated. What stood out to me was not only how hospitable Heather was, but her knowledge of exactly what the issue was from just hearing my description of the issue. She went above and beyond my expectations. More