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Coughlin Kia of Lancaster
Lancaster, OH
232 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 232 reviews
November 10, 2019
Great experience, Steve went above and beyond to help me in a really bad situation. Everyone in the dealership was amazing to me and my children during the whole experience. in a really bad situation. Everyone in the dealership was amazing to me and my children during the whole experience. More
by Twilfing
Employees Worked With
Steve Jackson
September 27, 2019
Make dreams come true. My husband and I have worse than bad credit. I was divorced years ago and my ex assumed all debt. Means my name was taken off all the accounts. I have My husband and I have worse than bad credit. I was divorced years ago and my ex assumed all debt. Means my name was taken off all the accounts. I have no credit history now. No one will give me even the smallest credit card. That's ok. I pay cash for everything any way. But my car was ready to die. The engine sounded like a chainsaw. I had zero belief that I could get a bank to loan me enough to get a reliable used car. No matter how cheap. From the moment we walked on to the lot, I was sure we were going home empty handed and would have to go to another buy here pay here lot to replace my car with something that wouldn't last more than a year. Steve told us not to give up. He was going to work to get us in a good car. It was 11 hours at the dealership. We test drove a few cars. He worked so hard to make us happy. They even stayed 3 hours past closing time to get us reliable teansportation. First bank they called approved the loan. That takes some know how with our situation. See I'm on disability and social security doesn't pay much. But it's not just getting the loan. My husband had his heart set on me having a newer car. Something from this decade. They surprised us to no end. My husband had told Steve he really wanted a Nissan Rogue. The one they had on the lot was very high miles and had nothing modern about it. By this time my husband was ready to give up. The loan officer had been listening from his office. He made a phone call. We saw a flat bed truck pull in. A little while later Steve says he has a surprise we just have to see. Parked right at the door was a 2016 Nisson Rogue, in the red I wanted. It had 38,000 miles on it. Absolutely mint condition. The warranty is for 3 years. My husband thought they were kidding him. He just couldn't believe they had got him exactly what he wanted. Needless to say we will never go anywhere else. They went above and beyond. I still keep looking at that SUV and pinching myself. It's so clean it looks like it just rolled off the factory floor. I really need to mention Steve not only got us exactly what we wanted, he also got my insurance at a crazy price that made the car affordable. About $150. 00 less than I was expecting for full coverage. Now, you can all go see for yourself. I can't give these guys enough love. More
by Judy D.
Employees Worked With
Steven Jenkins
August 21, 2019
Simply Outstanding Words cannot express the gratitude for the exceptional service I experienced with James Clark. He is the best at every thing he does. Professional, ex Words cannot express the gratitude for the exceptional service I experienced with James Clark. He is the best at every thing he does. Professional, extremely knowledgeable, dedicated to customer needs and simply outstanding in the business. I have been and will continue be a life long customer to him for myself and my two sons. More
by MarBar
Employees Worked With
James Clark
February 19, 2019
Very disappointed Purchased a vehicle December of 2018 and almost 3 months later still no memo title to get my license plates. I was told by the BMV that there is a lie Purchased a vehicle December of 2018 and almost 3 months later still no memo title to get my license plates. I was told by the BMV that there is a lien on this vehicle and this is why I’m not able to get my license plates. I will soon be on my 3rd temp tag and that’s if the BMV issues a 3rd one. The dealership has told me they aren’t sure who has the title at this point. Something needs to be done to make this right. How can a dealership sell a vehicle knowing there is a lien on it? How do they not know who has the title? More
by Mememe3
Employees Worked With
D and B
July 07, 2018
First time car buyer After a long visit to Ricart and being shown a 2014 DIRTY Soul, we drove to Lancaster the following monday. Kaitlyn Boyer met us at the door and walke After a long visit to Ricart and being shown a 2014 DIRTY Soul, we drove to Lancaster the following monday. Kaitlyn Boyer met us at the door and walked us through the dealership with small talk getting to know us. We told her what we were wanting to look at Took off in 2018 Soul, Unable to get the pricing that I was wanting, we were going to back away Chance came and helped to figure out what was missing in the deal Told us that he had a base Soul coming off the truck and wanted to know if would like to check it out. Being a woman it was hard to keepy emotions in check( poker face). Yeah, I drove home in that along with a 2013 Malibu for the husband. The Service & Parts have been amazing. I will be back to purchase my sons car soon. More
by LostSoul18
Employees Worked With
Kaitlyn, Chance, Todd, Ethan, Scott
March 25, 2018
Great service Chance was very helpful, he found the car I wanted in the color I was hoping for. He went above and beyond and I’m thankful. Chance was very helpful, he found the car I wanted in the color I was hoping for. He went above and beyond and I’m thankful. More
by Shirella
Employees Worked With
Chance Knight, Phill
March 23, 2018
Outstandig staff, answered all of our questions. Looked at body styles and liked. No hi-pressure sales, answered all my questions,, Pointed out things I missed. .The financing was very pleasant, went Looked at body styles and liked. No hi-pressure sales, answered all my questions,, Pointed out things I missed. .The financing was very pleasant, went over all of options. Overall a wonderful experience! More
by toto
Employees Worked With
Mike Moore, Ethan Hendren
March 20, 2018
Oil change/air bag inspection Johnny at Matt Taylor Kia was our salesman. I went in to buy a new Kia SUV downsizing from a van. I was very reluctant about this and Johnny sensed th Johnny at Matt Taylor Kia was our salesman. I went in to buy a new Kia SUV downsizing from a van. I was very reluctant about this and Johnny sensed that even though I never said it. Instead of making the sale off a new car he had a newly used Chevy Traverse SUV. It was totally loaded and exactly what I wanted. I absolutely love it. Johnny did follow up calls after the sale to make sure I was satisfied. This most recent visit was for a scheduled oil change. I also had a service air bag warning light come on and they did a through inspection on that. It has to be fixed at the Chevy Dealership (it’s still under warranty) but Matt Taylor Kia service department printed out and went over every step of the repair. They were amazing. I would recommend them to anyone anytime. More
by Nancy714
Employees Worked With
Johnny (sales) Andrew (credit) Heather Parks (service advisor)
March 18, 2018
Outstanding This dealer is professional and service department work was fast, efficient and friendly. Overall quality of work and cleanliness was outstanding. W This dealer is professional and service department work was fast, efficient and friendly. Overall quality of work and cleanliness was outstanding. Waiting area and snack bar is very nice. More
by Don1424
Employees Worked With
Todd, Heather and Tom
March 17, 2018
Very nice Came in with no intention of buying a vehicle and the sales person gave us answers to our questions about the car. The Sales person (Mike Moore) did Came in with no intention of buying a vehicle and the sales person gave us answers to our questions about the car. The Sales person (Mike Moore) did not pressured us to buy a car. We felt that we got a good deal for what we could afford. Thanks, More
by Rufus77
Employees Worked With
Mike Moore
