Coughlin Kia of Lancaster

Very disappointed Purchased a vehicle December of 2018 and almost 3 months later still no memo title to get my license plates. I was told by the BMV that there is a lie Purchased a vehicle December of 2018 and almost 3 months later still no memo title to get my license plates. I was told by the BMV that there is a lien on this vehicle and this is why I’m not able to get my license plates. I will soon be on my 3rd temp tag and that’s if the BMV issues a 3rd one. The dealership has told me they aren’t sure who has the title at this point. Something needs to be done to make this right. How can a dealership sell a vehicle knowing there is a lien on it? How do they not know who has the title? More

First time car buyer After a long visit to Ricart and being shown a 2014 DIRTY Soul, we drove to Lancaster the following monday. Kaitlyn Boyer met us at the door and walke After a long visit to Ricart and being shown a 2014 DIRTY Soul, we drove to Lancaster the following monday. Kaitlyn Boyer met us at the door and walked us through the dealership with small talk getting to know us. We told her what we were wanting to look at Took off in 2018 Soul, Unable to get the pricing that I was wanting, we were going to back away Chance came and helped to figure out what was missing in the deal Told us that he had a base Soul coming off the truck and wanted to know if would like to check it out. Being a woman it was hard to keepy emotions in check( poker face). Yeah, I drove home in that along with a 2013 Malibu for the husband. The Service & Parts have been amazing. I will be back to purchase my sons car soon. More

Great service Chance was very helpful, he found the car I wanted in the color I was hoping for. He went above and beyond and I’m thankful. Chance was very helpful, he found the car I wanted in the color I was hoping for. He went above and beyond and I’m thankful. More

Outstandig staff, answered all of our questions. Looked at body styles and liked. No hi-pressure sales, answered all my questions,, Pointed out things I missed. .The financing was very pleasant, went Looked at body styles and liked. No hi-pressure sales, answered all my questions,, Pointed out things I missed. .The financing was very pleasant, went over all of options. Overall a wonderful experience! More

Oil change/air bag inspection Johnny at Matt Taylor Kia was our salesman. I went in to buy a new Kia SUV downsizing from a van. I was very reluctant about this and Johnny sensed th Johnny at Matt Taylor Kia was our salesman. I went in to buy a new Kia SUV downsizing from a van. I was very reluctant about this and Johnny sensed that even though I never said it. Instead of making the sale off a new car he had a newly used Chevy Traverse SUV. It was totally loaded and exactly what I wanted. I absolutely love it. Johnny did follow up calls after the sale to make sure I was satisfied. This most recent visit was for a scheduled oil change. I also had a service air bag warning light come on and they did a through inspection on that. It has to be fixed at the Chevy Dealership (it’s still under warranty) but Matt Taylor Kia service department printed out and went over every step of the repair. They were amazing. I would recommend them to anyone anytime. More

Outstanding This dealer is professional and service department work was fast, efficient and friendly. Overall quality of work and cleanliness was outstanding. W This dealer is professional and service department work was fast, efficient and friendly. Overall quality of work and cleanliness was outstanding. Waiting area and snack bar is very nice. More

Very nice Came in with no intention of buying a vehicle and the sales person gave us answers to our questions about the car. The Sales person (Mike Moore) did Came in with no intention of buying a vehicle and the sales person gave us answers to our questions about the car. The Sales person (Mike Moore) did not pressured us to buy a car. We felt that we got a good deal for what we could afford. Thanks, More

Replace horn and washer fluid pump This dealership was friendly and motivated to do the work . They did make sense out of the diagnosis unlike ricart. Ricart just wanted to show us the This dealership was friendly and motivated to do the work . They did make sense out of the diagnosis unlike ricart. Ricart just wanted to show us the door. More

Great Job Very professional people working in your garage area. The work was faster than expected. The waiting area was clean and comfortable. There was snacks Very professional people working in your garage area. The work was faster than expected. The waiting area was clean and comfortable. There was snacks and fruit if wanted. very nice people working there up front also. No hesitation coming back for anything to be done to my car. More

Oil changes. When I bought my 2016 Jeep Patriot from Brian Metzler last year I was told I got free oil changes for 4 years. I've had 2 oil changes so far and each When I bought my 2016 Jeep Patriot from Brian Metzler last year I was told I got free oil changes for 4 years. I've had 2 oil changes so far and each time the service folks have treated me extremely well. They showed me to the waiting area and told me to make myself comfortable and to enjoy some snacks they have for customers. I didn't have to wait long and the lady came and got me and said, keys are in your Jeep, We washed it for you and the change oil light has been reset. She then pointed out my tires were still in Great shape with plenty of tread left on them. I was in and out of their service center within 45 minutes. I would recommend to anyone looking for a vehicle to shop here because they Care about you after the sale and it shows. Thanks Again, Mike Phillips Logan Ohio More