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Coughlin Kia of Lancaster

Lancaster, OH

4.3
232 Reviews

2784 N Columbus St

Lancaster, OH

43130

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Showing 232 reviews

April 17, 2021

They provide top notch service. I can count on them to do a good job every time. Their service hours allow me to schedule things to meet my needs. More

by Bob O.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
(I didn't catch any names)
Apr 19, 2021 -

Coughlin Kia of Lancaster responded

Bob, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Matt Taylor Kia, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

April 07, 2021

Bought a 2016 Silverado from these folks, supposed to be low miles, turns out it was in an accident that was not disclosed to me, turns out it has bent axles, I bought the extended warranty, which they don' More

by Howard Haigler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sales
Apr 07, 2021 -

Coughlin Kia of Lancaster responded

Howard - I am sorry to hear that you are not satisfied with your vehicle. We strive to deliver a transparent and seamless purchase experience for our guests, and I assure you that it is never our intention to mislead them. I understand that you're frustrated, and I would appreciate the opportunity to speak with you to see if there is anything I can do to clear things up. If you are willing to have that conversation, please give me a call at your earliest convenience. Thank you, Jim Grover - Sales Manager - 740-901-0458

April 02, 2021

Service department fixed my 2018 KIA Sorento to my satisfaction and received a free car wash as usual. Matt Taylor is a top notch dealership with the ultimate respect to the customer. More

by Bill W.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Fox
Apr 05, 2021 -

Coughlin Kia of Lancaster responded

Thank you for your continued business and your confidence in our team! We are happy to hear that you and your 2018 Kia Sorento were so well taken care of. See you next time at Matt Taylor Kia, Bill!

March 30, 2021

We were pretty please with the service,very helpful,and answer all our questions.It seems alittle long to buy a car,but worth it!!!! More

by brendaobryan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh ,Keyla,and Brookyln on the website
Mar 31, 2021 -

Coughlin Kia of Lancaster responded

Thank you for trusting us with your business and your time! We are grateful to have you as a Matt Taylor Kia customer and we wish you many happy miles in your new car.

March 16, 2021

Great customer care and friendly staff, helped us find the best car for our needs and did so in a timely manner, i highly recommend More

by Vmerckle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer iser
Mar 16, 2021 -

Coughlin Kia of Lancaster responded

Thank you for taking the time to share! Our customers are our top priority, and it is great to hear that you had such a successful experience working with our team. Drive safely in your new vehicle, and we hope to see you again at Matt Taylor Kia!

March 16, 2021

We had an excellent experience at Matt Tylor Kia with our salesperson Doug. He worked with us for exactly what we wanted. I’ve never had a sales person help me set up my Bluetooth/ Apple play so I could get More

by Haw2309
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug
Mar 16, 2021 -

Coughlin Kia of Lancaster responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a great experience working with Doug and the team. Drive safely in your new vehicle, and congratulations! We hope to see you again at Matt Taylor Kia!

February 18, 2021

I love the service at Matt Taylor Kia in Lancaster. They really know what they are doing. GREAT SERVICE. I have bought 3 cars from them. More

by Chelseathompson0416
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Iser
Feb 18, 2021 -

Coughlin Kia of Lancaster responded

Chelsea, we are so grateful for your continued business! Thank you for your confidence in our team and your stellar review. Safe travels until we see you next! - Your friends at Matt Taylor Kia

February 03, 2021

Very quick service and everyone was very professional! Finished the job in record time. But this is a waste of time to have to come up with 25 words to describe a good job done. Work was fast but filling More

by dmcnally42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Have no idea who did the work.
Feb 03, 2021 -

Coughlin Kia of Lancaster responded

Thanks for leaving Matt Taylor Kia a review, have a great day!

January 16, 2021

Doug was my salesman and he was wonderful I definitely appreciate him and his work he help me with appreciate you for everything thank you. More

by Robertjones1017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug
Jan 18, 2021 -

Coughlin Kia of Lancaster responded

Robert - Thank you so much for stopping by to commend Doug! We are delighted to hear that he could assist with your purchase. Our team at Matt Taylor Kia is grateful for your business and we hope that your new vehicle is treating you well.

January 05, 2021

Best service best personnel that I've seen in 70 years. There is nothing else to say. Once you said the Personnel gave great service you're done. More

by Markhuntwork
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know
Jan 05, 2021 -

Coughlin Kia of Lancaster responded

Hi Mark - Thank you for taking the time to review us! We appreciate your confidence in our team and are happy to hear that you had such a seamless service experience working with us. Drive safely, and we hope to earn your business again at Matt Taylor Kia!

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