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Coughlin Kia of Lancaster

Lancaster, OH

4.3
236 Reviews
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2784 N Columbus St

Lancaster, OH

43130

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Showing 236 reviews

June 16, 2021

Amazing friendly and knowledgeable. I was done signing papers around 9pm and Melissa and Kalia were both amazing and made the deal happen even though it was past closing time. Melissa is an asset to KIA a More

by rhopset
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
Jun 16, 2021 -

Coughlin Kia of Lancaster responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that you had such a successful and straightforward purchase experience working with Melissa and Kalia. Drive safely in your new vehicle, and we hope to see you again at Matt Taylor Kia!

June 15, 2021

Worked with Alec at Matt Taylor to put together a deal on a new Sportage. Alec was friendly and helpful through the process. I felt appreciated as a customer. More

by Jonmel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alec
Jun 15, 2021 -

Coughlin Kia of Lancaster responded

Congratulations on your new Kia Sportage! We are so happy to hear that Alec helped you drive home from Matt Taylor Kia a satisfied customer. Thank you for trusting us with this purchase!

May 15, 2021

Matt Taylor is a great Kia Dealer. They are very polite, accommodating and attentive. My salesman Bill McCarthy & Scott fantastic as was Keila in finance. More

by karylpulsinelli
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McCarthy, Scott, Keila
May 17, 2021 -

Coughlin Kia of Lancaster responded

Thank you for the wonderful review of Matt Taylor Kia! We wish you safe travels in your newly purchased vehicle!

May 11, 2021

Great experience for my son’s first car purchase. They were patient with him and answered all of his questions and they really explained to him how things worked. More

by williamsville2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Bush
May 12, 2021 -

Coughlin Kia of Lancaster responded

Thank you for the review! We are honored that you came to us for your son's first car purchase, and we will certainly let our team know that you appreciate their help. We hope that your son continues to enjoy his new ride!

April 17, 2021

They provide top notch service. I can count on them to do a good job every time. Their service hours allow me to schedule things to meet my needs. More

by Bob O.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
(I didn't catch any names)
Apr 19, 2021 -

Coughlin Kia of Lancaster responded

Bob, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Matt Taylor Kia, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

April 07, 2021

Bought a 2016 Silverado from these folks, supposed to be low miles, turns out it was in an accident that was not disclosed to me, turns out it has bent axles, I bought the extended warranty, which they don' More

by Howard Haigler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sales
Apr 07, 2021 -

Coughlin Kia of Lancaster responded

Howard - I am sorry to hear that you are not satisfied with your vehicle. We strive to deliver a transparent and seamless purchase experience for our guests, and I assure you that it is never our intention to mislead them. I understand that you're frustrated, and I would appreciate the opportunity to speak with you to see if there is anything I can do to clear things up. If you are willing to have that conversation, please give me a call at your earliest convenience. Thank you, Jim Grover - Sales Manager - 740-901-0458

April 02, 2021

Service department fixed my 2018 KIA Sorento to my satisfaction and received a free car wash as usual. Matt Taylor is a top notch dealership with the ultimate respect to the customer. More

by Bill W.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Fox
Apr 05, 2021 -

Coughlin Kia of Lancaster responded

Thank you for your continued business and your confidence in our team! We are happy to hear that you and your 2018 Kia Sorento were so well taken care of. See you next time at Matt Taylor Kia, Bill!

March 30, 2021

We were pretty please with the service,very helpful,and answer all our questions.It seems alittle long to buy a car,but worth it!!!! More

by brendaobryan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh ,Keyla,and Brookyln on the website
Mar 31, 2021 -

Coughlin Kia of Lancaster responded

Thank you for trusting us with your business and your time! We are grateful to have you as a Matt Taylor Kia customer and we wish you many happy miles in your new car.

March 16, 2021

Great customer care and friendly staff, helped us find the best car for our needs and did so in a timely manner, i highly recommend More

by Vmerckle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer iser
Mar 16, 2021 -

Coughlin Kia of Lancaster responded

Thank you for taking the time to share! Our customers are our top priority, and it is great to hear that you had such a successful experience working with our team. Drive safely in your new vehicle, and we hope to see you again at Matt Taylor Kia!

March 16, 2021

We had an excellent experience at Matt Tylor Kia with our salesperson Doug. He worked with us for exactly what we wanted. I’ve never had a sales person help me set up my Bluetooth/ Apple play so I could get More

by Haw2309
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug
Mar 16, 2021 -

Coughlin Kia of Lancaster responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a great experience working with Doug and the team. Drive safely in your new vehicle, and congratulations! We hope to see you again at Matt Taylor Kia!

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