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Coughlin Kia of Lancaster

Lancaster, OH

4.3
232 Reviews

2784 N Columbus St

Lancaster, OH

43130

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Showing 232 reviews

August 02, 2021

Car I bought had broken pieces of glass in it and the previous owners trash, and they mailed me memorandum title 4 days before my temporary plates expire (which will be tomorrow) and I still don’t have t More

by unhappy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alec
Aug 02, 2021 -

Coughlin Kia of Lancaster responded

I'm sorry to hear that you weren't completely satiated with your purchase. We should have prepared your vehicle better, and I apologize for the delay with your title. I would like to assist you, but I won't be able to find your contact information from this review. Please call me when you have a free moment. Thank you, Jim Grover - Sales Manager - 740-901-0458

July 21, 2021

They were nice as could be and helpful and not pushy we had are 5 year old with us and ALEC made him feel right at home More

by C_mcgee20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alec alksnis
Jul 21, 2021 -

Coughlin Kia of Lancaster responded

Thank you for the glowing review! We are delighted Alec could provide a stress-free and seamless car-buying experience for you and your family - this is what we strive for! We will be sure to pass along your kudos to him. Thank you for choosing Matt Taylor Kia and we hope you enjoy the new ride!

July 19, 2021

These men and women went above and beyond for me! Thank you so much Matt Taylor Crew! I would recommend you to anyone that asks me! More

by michellegillespie1977
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh and Ivy
Jul 20, 2021 -

Coughlin Kia of Lancaster responded

Thank you for the wonderful review, Michelle, and for trusting the Matt Taylor Kia team with your business! We're thrilled to hear we could be of service. Drive safe, and come back again soon!

July 16, 2021

Steve Jenkins was great to work with and met every need we were looking for in a car. Spent most of the day there even after working all night. The rest of the staff was very friendly, as well. Highly reco More

by Eric and Sondra
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Jenkins, Ivy
Jul 18, 2021 -

Coughlin Kia of Lancaster responded

Eric and Sondra - thank you for trusting Steve and the Matt Taylor Kia team with your vehicle purchase! We're delighted to hear we could be of service, and we hope you enjoy the new ride. See you next time!

July 16, 2021

Everything is very clean. They have a very nice lounge area with drinks, snacks and fresh baked cookies! Yummy. Everyone is super nice. Will definitely return. More

by adams_45764
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service people
Jul 16, 2021 -

adams_45764 responded

Everything is very clean. They have a very nice lounge area with drinks, snacks and fresh baked cookies! Yummy. Everyone is super nice. Will definitely return.

Jul 18, 2021 -

Coughlin Kia of Lancaster responded

Thank you for the lovely review - we're so glad we've made your visits so enjoyable! Come back again soon! - the Matt Taylor Kia team

June 29, 2021

Matt Taylor Kia has always treated me well. Customer service always on point. Salesperson Melissa answered all of my questions and concerns . I love my new Kia! More

by Melissa.reta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
Jun 29, 2021 -

Coughlin Kia of Lancaster responded

Thank you for reviewing Matt Taylor Kia, Melissa! We're so excited to hear that you've enjoyed working with our team, and we hope you continue to love your new Kia! Drive safe, and come back again next time!

June 16, 2021

Amazing friendly and knowledgeable. I was done signing papers around 9pm and Melissa and Kalia were both amazing and made the deal happen even though it was past closing time. Melissa is an asset to KIA a More

by rhopset
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
Jun 16, 2021 -

Coughlin Kia of Lancaster responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that you had such a successful and straightforward purchase experience working with Melissa and Kalia. Drive safely in your new vehicle, and we hope to see you again at Matt Taylor Kia!

June 15, 2021

Worked with Alec at Matt Taylor to put together a deal on a new Sportage. Alec was friendly and helpful through the process. I felt appreciated as a customer. More

by Jonmel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alec
Jun 15, 2021 -

Coughlin Kia of Lancaster responded

Congratulations on your new Kia Sportage! We are so happy to hear that Alec helped you drive home from Matt Taylor Kia a satisfied customer. Thank you for trusting us with this purchase!

May 15, 2021

Matt Taylor is a great Kia Dealer. They are very polite, accommodating and attentive. My salesman Bill McCarthy & Scott fantastic as was Keila in finance. More

by karylpulsinelli
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McCarthy, Scott, Keila
May 17, 2021 -

Coughlin Kia of Lancaster responded

Thank you for the wonderful review of Matt Taylor Kia! We wish you safe travels in your newly purchased vehicle!

May 11, 2021

Great experience for my son’s first car purchase. They were patient with him and answered all of his questions and they really explained to him how things worked. More

by williamsville2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Bush
May 12, 2021 -

Coughlin Kia of Lancaster responded

Thank you for the review! We are honored that you came to us for your son's first car purchase, and we will certainly let our team know that you appreciate their help. We hope that your son continues to enjoy his new ride!

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