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Coughlin Kia of Lancaster

Lancaster, OH

4.3
236 Reviews
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2784 N Columbus St

Lancaster, OH

43130

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Showing 236 reviews

December 25, 2021

Melissa was wonderful working with is today. Friendly, polite, and eager to help. The sales manager was not friendly and never acknowledged our presence. Otherwise, we are very happy with my new Forte. More

by rlindnh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ordel
Dec 27, 2021 -

Coughlin Kia of Lancaster responded

Congratulations on your new Kia Forte! It is gratifying to hear that you had such a terrific experience working with Melissa and our team. Thank you from all of us at Coughlin Kia of Lancaster!

September 21, 2021

Every employee at Matt Taylor Kia that I have encountered has been very professional and accommodating. I couldn’t ask for a better experience More

by Kfootball7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd
Sep 21, 2021 -

Coughlin Kia of Lancaster responded

We couldn't ask for a better review! It means so much to hear how appreciated our team's professionalism and ability to accommodate you has meant to you. Thank you for putting your trust in the Matt Taylor Kia team and we look forward to working together again down the road!

August 25, 2021

Well done 👍🏼 I’m excited to have found this dealership Well done 👍🏼 I’m excited to have found this dealership and the HONEST people there. They helped me find the perfect Kia for me. Best part the warr More

by Happy girl ☀️
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Grover
Aug 25, 2021 -

Coughlin Kia of Lancaster responded

This review makes us smile! Thank you for choosing Matt Taylor Kia and for sharing your excellent experience with Josh and the team. We hope you are loving your new car!

August 16, 2021

Brandon Simms was absolutely amazing! Exceptional customer service! He made sure all my needs where meet when purchasing my first brand new car! Buying my car did not have the pressure that can somet More

by savhenkle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Simms
Aug 16, 2021 -

Coughlin Kia of Lancaster responded

We are so pleased Brandon was able to make you a fan! We will be sure to pass along your kudos to him so he knows his commitment to customer satisfaction was recognized. Thank you for letting others know about your seamless car-buying experience with us. We wish you all the best in your new ride! - Matt Taylor Kia

August 02, 2021

Car I bought had broken pieces of glass in it and the previous owners trash, and they mailed me memorandum title 4 days before my temporary plates expire (which will be tomorrow) and I still don’t have t More

by unhappy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alec
Aug 02, 2021 -

Coughlin Kia of Lancaster responded

I'm sorry to hear that you weren't completely satiated with your purchase. We should have prepared your vehicle better, and I apologize for the delay with your title. I would like to assist you, but I won't be able to find your contact information from this review. Please call me when you have a free moment. Thank you, Jim Grover - Sales Manager - 740-901-0458

July 21, 2021

They were nice as could be and helpful and not pushy we had are 5 year old with us and ALEC made him feel right at home More

by C_mcgee20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alec alksnis
Jul 21, 2021 -

Coughlin Kia of Lancaster responded

Thank you for the glowing review! We are delighted Alec could provide a stress-free and seamless car-buying experience for you and your family - this is what we strive for! We will be sure to pass along your kudos to him. Thank you for choosing Matt Taylor Kia and we hope you enjoy the new ride!

July 19, 2021

These men and women went above and beyond for me! Thank you so much Matt Taylor Crew! I would recommend you to anyone that asks me! More

by michellegillespie1977
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh and Ivy
Jul 20, 2021 -

Coughlin Kia of Lancaster responded

Thank you for the wonderful review, Michelle, and for trusting the Matt Taylor Kia team with your business! We're thrilled to hear we could be of service. Drive safe, and come back again soon!

July 16, 2021

Steve Jenkins was great to work with and met every need we were looking for in a car. Spent most of the day there even after working all night. The rest of the staff was very friendly, as well. Highly reco More

by Eric and Sondra
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Jenkins, Ivy
Jul 18, 2021 -

Coughlin Kia of Lancaster responded

Eric and Sondra - thank you for trusting Steve and the Matt Taylor Kia team with your vehicle purchase! We're delighted to hear we could be of service, and we hope you enjoy the new ride. See you next time!

July 16, 2021

Everything is very clean. They have a very nice lounge area with drinks, snacks and fresh baked cookies! Yummy. Everyone is super nice. Will definitely return. More

by adams_45764
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service people
Jul 16, 2021 -

adams_45764 responded

Everything is very clean. They have a very nice lounge area with drinks, snacks and fresh baked cookies! Yummy. Everyone is super nice. Will definitely return.

Jul 18, 2021 -

Coughlin Kia of Lancaster responded

Thank you for the lovely review - we're so glad we've made your visits so enjoyable! Come back again soon! - the Matt Taylor Kia team

June 29, 2021

Matt Taylor Kia has always treated me well. Customer service always on point. Salesperson Melissa answered all of my questions and concerns . I love my new Kia! More

by Melissa.reta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa
Jun 29, 2021 -

Coughlin Kia of Lancaster responded

Thank you for reviewing Matt Taylor Kia, Melissa! We're so excited to hear that you've enjoyed working with our team, and we hope you continue to love your new Kia! Drive safe, and come back again next time!

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