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Coughlin Kia of Lancaster

Lancaster, OH

4.3
236 Reviews
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2784 N Columbus St

Lancaster, OH

43130

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Showing 236 reviews

April 13, 2022

Very nice and friendly salesman. He was also very helpful and worked hard for me to get the best deal for me. More

by Stacey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Garcia
Apr 13, 2022 -

Coughlin Kia of Lancaster responded

Thank you for your review, Stacey! We appreciate your kind words and trust in us to ensure that you were helped. See you again next time here at Coughlin Kia of Lancaster!

April 13, 2022

We received excellent service from the Coughlin Kia Dealership in Lancaster. Austin was very helpful with making repairs to Sportage & making sure we were satisfied. Vehicle is in good working order More

by Dmckittrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin , Service Dept.
Apr 13, 2022 -

Coughlin Kia of Lancaster responded

Hearing from satisfied clients always makes our day! Thank you for the excellent review and for trusting Austin and Coughlin Kia of Lancaster with your Kia Sportage's recent repairs - we'll be here for any future service needs that arise! Take good care!

March 30, 2022

Good job, short wait time, waiting room well equipped. Car work was done and vehicle left clean More

by Rgtague
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary
Mar 30, 2022 -

Coughlin Kia of Lancaster responded

Thank you for the excellent review. We're glad to see that the team here at Coughlin Kia of Lancaster was wonderful to work with. We appreciate your confidence in us!

March 23, 2022

Sales experience was okay, only took six hours to lease a car. Salesman sold me lease for a 2020 Sorento but stated the lease I entered into was the only lease deal available and claimed I could only get a More

by SD
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug Mosack, Todd Fox, Kim?, Lisa?, James Clark, Austin?, and Mark
Mar 24, 2022 -

Coughlin Kia of Lancaster responded

I want to sincerely apologize for the poor experiences you've had with our team. We expect so much better for our customers and take pride in providing straightforward and thorough service. This feedback will help us improve, so I appreciate you reaching out. If you would like to discuss anything in further detail, I'm available to take your call. Thank you, Phil Neel - General Sales Manager - 740-415-3133

March 20, 2022

Gave me bare minimum for my trade and the cart buying process was rough.I am glad I don’t need a car for a while because I won’t go back More

by Droid
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Woman in finance dep
Mar 21, 2022 -

Coughlin Kia of Lancaster responded

I'm sorry your trade and purchase experience fell short of our 5-star standards. We want the process to go smoothly and apologize we missed that mark. I have taken note of this feedback, but I'd also appreciate the chance to learn more about what we could have done better. Please get in touch if you're willing to have a conversation. Best, Jim Grover - Sales Manager - 740-901-0458

February 19, 2022

Great service with out the pressure! Would recommend them to family and friends. Check them out! More

by jmhicks27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd
Feb 21, 2022 -

Coughlin Kia of Lancaster responded

Thank you for the glowing review! We appreciate your support and hope to see you back again at Coughlin Kia of Lancaster. Safe travels!

February 15, 2022

Bill was great. Thanks so very much. The dealership was awesome. Very friendly folks. Great. More

by gabriensdaddy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
bill
Feb 16, 2022 -

Coughlin Kia of Lancaster responded

Thank you for the great review! We are thrilled to hear that Bill was able to assist with your vehicle and get the job done. Drive safely, and we hope to see you back at Coughlin Kia of Lancaster!

January 17, 2022

Very good service. Service manager Todd Fox was great along with the rest of the crew. More

by MDR1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Fox,
Jan 18, 2022 -

Coughlin Kia of Lancaster responded

It is truly nice to hear that Todd was especially helpful with your vehicle! The Coughlin Kia of Lancaster team appreciates your confidence in our work. See you next time you need us.

January 07, 2022

Worst service department I've ever been too. Horrible customer service in general. They want to make a sale then once the vehicle is sold they could car less. Also don't listen to anything they have to o More

by Anonymous
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Todd fox, Mark Grubb and AUSTIN MOSACK
Jan 12, 2022 -

Coughlin Kia of Lancaster responded

I am disappointed to see that your experience with us has been anything less than stellar. We do our very best to create wonderful car-buying and service experiences for our guests, so it is upsetting to know that we missed the mark. If there is anything that I can do to improve your experience with us I would be happy to discuss what we can do to make things right. Please feel free to give me a call at your earliest convenience and I will be happy to discuss the matter in greater detail. Thank you for your feedback, Phil Neel - General Sales Manager - 740-415-3133

December 28, 2021

Service and friendliness is awesome. Never to much of a wait and keep me informed throughout. More

by rmstreets
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Fox,Mark Grubb
Dec 28, 2021 -

Coughlin Kia of Lancaster responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that you are so confident in the Coughlin Kia of Lancaster team to get the job done. Drive safely, and we hope to see you back again down the road!

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