Coughlin Kia of Lancaster

Sales experience was okay, only took six hours to lease a car. Salesman sold me lease for a 2020 Sorento but stated the lease I entered into was the only lease deal available and claimed I could only get a car. Salesman sold me lease for a 2020 Sorento but stated the lease I entered into was the only lease deal available and claimed I could only get a maximum lease mileage of 12,000 miles a year. Received $6k trade allowance but my $6k only dropped the monthly payment $74. This lease was a zero down $279 lease and I put $6k in trade equity down towards the lease. Told me if I needed anything or help with service to give him a shout. Empty promise when I had service department issues. I stopped in on 3/19/22 to looks at a K5 to trade out the Sorento lease for a new smaller sedan. I decided to not drive the K5 as the price was higher than buying a new K5. I was almost to the car when Doug stopped me to apologize for being busy. I told him no worries, the other sales person just Ed wanted my information from him to save time getting the test drive documentation. I didn’t feel like doing a test drive with a sales person, it makes me feel uncomfortable and rushed, sometimes pressed to make a purchase. Doug was angered about a comment I made about my last transaction with him and that he wasn’t entirely honest or knowledgeable about lease deals and he said I offended him. He told me he was the “Most honest person there”, and then told me to leave and , “ Take my business elsewhere”. As to the reason I was looking to buy or lease a another car is because the Service department never rotated tires as requested resulting in uneven wear on the tires. When I first brought it to Todd Fox he said his technicians could not hear or replicate the sound/noise and vibrations coming from the tires. The Sorento had just over 14500 miles at the time(mid July 2021). I took a 150 mile road trip a few days later and the tire nose and vibration during the whole trip was unbearable. I made an appointment to have a tire balance and rotation, as well as, a four wheel alignment performed. The acting service manager Kim wanted to know if they could diagnose the issue before I spent the money on the requested tire service and I agreed. Two hours later I was told there was no problem with the tires, the technician could not hear any tire issues or feel a vibration. I marked the tires after the second oil change because the tires were not being rotated as request every time the Sorento was brought in for required oil changes. I brought the Sorento in a second time after no one returned multiple phone calls left on Todd Fox’s voicemail for weeks to set a second appointment to have the tire issues taken care of. When I finally took Mark the service advisor for a ride so he could experience what I was complaining about, during the ride he agreed something was wrong and had the tires inspected. Again no tire balance or rotation just a tire inspection. The diagnosis went from no issues could be found to all four tires need to be replaced at my expense with a promise that I might get a prorated refund. Austin the service advisor told me the tires were cupped and chopped, but the tires show no evidence of either. Austin was instructed by Todd Fox to “Sell this guy some tires”. I don’t think it is a sound practice to be telling a leasee that they need to buy new tires for a new car with less than 15,000 miles. The tire manufacturer was contacted and I was given a claim number which I provided to Austin which provided for Kumho Tire sending replacement tires. Weeks went by and nothing happened. When I called to follow up with several people to include upper management and complain the only action taken was a telephone call from Todd Fox telling me I needed to buy new tires. Today I followed Doug’s advice and took my business elsewhere. I sold the 2020 leased Sorento and switched brands. I will never buy or lease a KIA or Hyundai product ever again. I can’t buy a product that won’t be properly repaired or maintained due to ignorance, laziness or greed. More

Gave me bare minimum for my trade and the cart buying process was rough.I am glad I don’t need a car for a while because I won’t go back process was rough.I am glad I don’t need a car for a while because I won’t go back More

Great service with out the pressure! Would recommend them to family and friends. Check them out! Would recommend them to family and friends. Check them out! More

Bill was great. Thanks so very much. The dealership was awesome. Very friendly folks. Great. Thanks so very much. The dealership was awesome. Very friendly folks. Great. More

Very good service. Service manager Todd Fox was great along with the rest of the crew. along with the rest of the crew. More

Worst service department I've ever been too. Horrible customer service in general. They want to make a sale then once the vehicle is sold they could car less. Also don't listen to anything they have to o customer service in general. They want to make a sale then once the vehicle is sold they could car less. Also don't listen to anything they have to offer with warranties, deals etc they don't honor any of them. Will never go back. Beware of this dealership they love scamming people. More

Service and friendliness is awesome. Never to much of a wait and keep me informed throughout. wait and keep me informed throughout. More

Melissa was wonderful working with is today. Friendly, polite, and eager to help. The sales manager was not friendly and never acknowledged our presence. Otherwise, we are very happy with my new Forte. polite, and eager to help. The sales manager was not friendly and never acknowledged our presence. Otherwise, we are very happy with my new Forte. More

Every employee at Matt Taylor Kia that I have encountered has been very professional and accommodating. I couldn’t ask for a better experience has been very professional and accommodating. I couldn’t ask for a better experience More

Well done 👍🏼 I’m excited to have found this dealership Well done 👍🏼 I’m excited to have found this dealership and the HONEST people there. They helped me find the perfect Kia for me. Best part the warr Well done 👍🏼 I’m excited to have found this dealership and the HONEST people there. They helped me find the perfect Kia for me. Best part the warranties and free oil changes for two years. Looks like we found our forever dealership. We will be back ! Special shout out to Josh Grover he was a salesman. Thank you all More