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Coughlin Kia of Lancaster

Lancaster, OH

4.4
229 Reviews

2784 N Columbus St

Lancaster, OH

43130

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Showing 229 reviews

July 21, 2022

Very informative,professional. Great selection of cars especially for this world that we live in. More

by kayhiggins3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Mosack
Jul 22, 2022 -

Coughlin Kia of Lancaster responded

Thanks for supporting Coughlin Kia of Lancaster with a great review! We're so glad we could provide knowledgeable assistance and good car options. We hope to work with you again down the road!

July 18, 2022

When I Purchased My Vehicle From Coughlin Kia Of Lancaster I Was Very Satisfied With The Customer Service I Recieved Then And With Bringing My Car In For My First Service I Was Very Satisfied Again, More

by Kelly Hettinger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alec In Sales, Todd In Service
Jul 18, 2022 -

Coughlin Kia of Lancaster responded

Kelly, thank you very much for this positive rating and review. We're delighted that you enjoyed the customer service our team provided. We appreciate your support of us here at Coughlin Kia of Lancaster and we look forward to seeing you again!

July 14, 2022

The best! They took their time with me didn’t rush me. Answered every little question. Showed us different options they had. Would recommend to anyone. More

by Sabrina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Nerves
Jul 15, 2022 -

Coughlin Kia of Lancaster responded

Hi Sabrina - This feedback is music to our ears! Thank you for taking your business to Coughlin Kia of Lancaster and for recommending our work to others. Safe travels ahead!

July 12, 2022

The customer service is great from buying a car to the service department! I would definitely recommend! More

by Js320807
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
Jul 13, 2022 -

Coughlin Kia of Lancaster responded

We appreciate your support! Thank you for choosing to work with us here at Coughlin Kia of Lancaster. We hope to see you again in the future.

June 30, 2022

Hands down the easiest experience ever! We were happy with the process start to finish More

by Dawson2424
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Iser
Jul 01, 2022 -

Coughlin Kia of Lancaster responded

This review is music to our ears, Dawson! Thank you for trusting Coughlin Kia of Lancaster with your business, we wish you many safe and happy miles ahead.

June 28, 2022

Had exceptional service from Kia motors in Lancaster! They were ready for us at our scheduled time and the cost was slightly less than estimated. The service advisor, Mark Grubb, was very friendly as wel More

by Dr was
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Grubb, and Tom the driver
Jun 28, 2022 -

Coughlin Kia of Lancaster responded

Woohoo! Thank you for letting us know about your exceptional service experience with our team at Coughlin Kia of Lancaster. Mark will be thrilled to hear you appreciated his hard work on your Kia Sorento. We appreciate your feedback and hope to see you again!

June 16, 2022

Service dept could not fix my mirror on brand new 2022 kia stinger! Brought it back to husband after putting new mirror on and still won’t work, says we don’t know what’s wrong with! Taking it someplace e More

by Cherylmccf
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Not sure of names
Jun 20, 2022 -

Coughlin Kia of Lancaster responded

Cheryl, I'm sorry we couldn't better assist with your mirror and that you disagreed with our service evaluations, as customer satisfaction is our top priority. I will share this review internally, but I would also be happy to address your concerns directly. Please give me a call if you are interested - my line is 740-415-3135. Best, Todd Fox - Service Manager

Jun 20, 2022 -

Cherylmccf responded

They didn’t even tell my husband it’s wasn’t still fixed ! Said they don’t know what’s even wrong with it! May be wiring they didn’t know!

Jun 22, 2022 -

Coughlin Kia of Lancaster responded

Hi, I'm sorry we've been letting you down. Please give me a call so we can discuss. Phil Neel - General Sales Manager - 740-415-3133

June 14, 2022

Did an amazing job. Found the car with the features and color that we wanted. More

by Steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles
Jun 14, 2022 -

Coughlin Kia of Lancaster responded

Steve, thanks so much for this fantastic review! We're thrilled that you had an enjoyable visit with us here at Coughlin Kia of Lancaster. We hope you enjoy the new vehicle!

June 14, 2022

No hassle, strives to make customer buying experience as enjoyable as possible. Entire process was fast, efficient and no pressure to accept add on n costs. More

by Ravers8589
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Garcia
Jun 14, 2022 -

Coughlin Kia of Lancaster responded

Thank you for the great review! We are thrilled to hear that you had a successful purchase experience working with the Coughlin Kia of Lancaster team. Drive safely, and we hope to see you back again down the road!

June 06, 2022

Todd Fox was very helpful and polite. He went over everything with me that they checked and made sure to answer any questions I had. More

by Lilybo_7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Fox
Jun 06, 2022 -

Coughlin Kia of Lancaster responded

Thank you for your review! We're glad Todd provided thorough assistance that shaped your positive experience at Coughlin Kia of Lancaster. We hope to see you again soon!

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