Coughlin Kia of Lancaster

Melissa at Coughlin Kia of Lancaster was a pleasure to work with. She was a true rockstar and very patient . The inventory on hand was amazing, the facilities were amazing, and everyone else was very frie work with. She was a true rockstar and very patient . The inventory on hand was amazing, the facilities were amazing, and everyone else was very friendly. The buying process was painless and transparent. More

I purchased my Kia soul From Matt Taylor Kia in Lancaster It took a whole day, the sales rep was tending to 5 customers but I wanted the car So I stuck it out. I always take my Kia to The service department It took a whole day, the sales rep was tending to 5 customers but I wanted the car So I stuck it out. I always take my Kia to The service department for all concerns and Service. I have had excellent Service with them until Today.... My appointment was for 700AM for an Oil Change 7/22/2022 it is nor 426PM 7/22/2022 and I do not have my car. I called service 4 times to finally get a call back to advise me that they had a call off.... I will not believe this is acceptable and I am not happy. Since Coughlin has taken over Matt Taylor Kia service has not been the same and I can say that the Guy who called me back was quit RUDE. More

Excellent customer service and the service department is awesome, they take care of your needs. awesome, they take care of your needs. More

Very informative,professional. Great selection of cars especially for this world that we live in. Great selection of cars especially for this world that we live in. More

When I Purchased My Vehicle From Coughlin Kia Of Lancaster I Was Very Satisfied With The Customer Service I Recieved Then And With Bringing My Car In For My First Service I Was Very Satisfied Again, Lancaster I Was Very Satisfied With The Customer Service I Recieved Then And With Bringing My Car In For My First Service I Was Very Satisfied Again, As Always The Staff Is Very Friendly, And Go Above And Beyond, I Highly Recommend Coughlinn Kia Of Lancaster. Thank You!!! More

The best! They took their time with me didn’t rush me. Answered every little question. Showed us different options they had. Would recommend to anyone. They took their time with me didn’t rush me. Answered every little question. Showed us different options they had. Would recommend to anyone. More

The customer service is great from buying a car to the service department! I would definitely recommend! service department! I would definitely recommend! More

Hands down the easiest experience ever! We were happy with the process start to finish We were happy with the process start to finish More

Had exceptional service from Kia motors in Lancaster! They were ready for us at our scheduled time and the cost was slightly less than estimated. The service advisor, Mark Grubb, was very friendly as wel They were ready for us at our scheduled time and the cost was slightly less than estimated. The service advisor, Mark Grubb, was very friendly as well as everyone else we worked with. They also provided us with transportation to a local restaurant and called us when the car was complete and picked us up. Plus a free car wash and vacuum! Can’t get any better than that! And our Kia Sorrento is a great car! More

Service dept could not fix my mirror on brand new 2022 kia stinger! Brought it back to husband after putting new mirror on and still won’t work, says we don’t know what’s wrong with! Taking it someplace e kia stinger! Brought it back to husband after putting new mirror on and still won’t work, says we don’t know what’s wrong with! Taking it someplace else where mechicians know there job! Also sold me 2016 that tramission was going out and told me nothing wrong with it because no engine light coming on! Well taken someplace else and Kia put new tramission in it! Don’t waste your time on service Department it’s joke! More