Coughlin Kia of Lancaster

I'm very happy with this dealership. Everyone has been responsive and helpful. Thumbs up. Everyone has been responsive and helpful. Thumbs up. More

Very friendly and professional got oil change and tires rotated in and out in good time. rotated in and out in good time. More

Jonathon was fantastic in getting my service set up, even though I had made a mistake in scheduling. He didn't have to shuffle me in, but he did. Service was quick, thorough and very professional. Will def though I had made a mistake in scheduling. He didn't have to shuffle me in, but he did. Service was quick, thorough and very professional. Will definitely be returning. More

Service was done in a timely manner and advisor was polite and answered all questions polite and answered all questions More

Super friendly and super knowledgeable! People are always friendly and helpful. Best dealer anywhere. Best mechanics! People are always friendly and helpful. Best dealer anywhere. Best mechanics! More

Clean, informative and timely. Always clean in the shop and lounge, they keep you informed as to your service as it's happening. Always clean in the shop and lounge, they keep you informed as to your service as it's happening. More

The facility is always very clean. The service department is friendly and knowledgeable and ask, before doing anything more than what you originally came in for. The service department is friendly and knowledgeable and ask, before doing anything more than what you originally came in for. More

Melissa at Coughlin Kia of Lancaster was a pleasure to work with. She was a true rockstar and very patient . The inventory on hand was amazing, the facilities were amazing, and everyone else was very frie work with. She was a true rockstar and very patient . The inventory on hand was amazing, the facilities were amazing, and everyone else was very friendly. The buying process was painless and transparent. More

I purchased my Kia soul From Matt Taylor Kia in Lancaster It took a whole day, the sales rep was tending to 5 customers but I wanted the car So I stuck it out. I always take my Kia to The service department It took a whole day, the sales rep was tending to 5 customers but I wanted the car So I stuck it out. I always take my Kia to The service department for all concerns and Service. I have had excellent Service with them until Today.... My appointment was for 700AM for an Oil Change 7/22/2022 it is nor 426PM 7/22/2022 and I do not have my car. I called service 4 times to finally get a call back to advise me that they had a call off.... I will not believe this is acceptable and I am not happy. Since Coughlin has taken over Matt Taylor Kia service has not been the same and I can say that the Guy who called me back was quit RUDE. More

Excellent customer service and the service department is awesome, they take care of your needs. awesome, they take care of your needs. More