Corwin Toyota Boulder - Service Center

I bought a Sienna from Corwin and was very pleased with the way the staff responded to my requests and needs. Everyone was very pleasant, and Ron along with the sales manager Mark did a good job seeing to the way the staff responded to my requests and needs. Everyone was very pleasant, and Ron along with the sales manager Mark did a good job seeing to a request I made after driving the van home to have the steering tightened up/aligned. More

My car was leaking oil a week after an oil change at Corwin. I dropped the car off and Seth go it in fast to check for the cause of the leak. They identified the issue, a cracked gasket, and they replac Corwin. I dropped the car off and Seth go it in fast to check for the cause of the leak. They identified the issue, a cracked gasket, and they replaced the gasket and topped off the oil, checked over the car and cleaned off the leaked oil and had it back to me in under an hour. Seth was professional, efficient and friendly . More

I was welcomed professionally and cheerfully. I told the service rep that I was going to wait for the car in the waiting room, and he advised me that the car service would be completed in about 9 I told the service rep that I was going to wait for the car in the waiting room, and he advised me that the car service would be completed in about 90 minutes. In reality the car was ready in maybe an hour, probably less. The rep went over the all points of the maintenance and everything was thoroughly explained, including what maintenance would be needed in the future. A very pleasant experience! More

I was pleasantly surprised with my service experience yesterday as it took 2.5 hours in my previous visit to complete an oil change. I had not planned to go back to Corwin but I had purchased a three pac yesterday as it took 2.5 hours in my previous visit to complete an oil change. I had not planned to go back to Corwin but I had purchased a three pack of oil changes. Eddy worked with me yesterday and turned my opinion of Corwin around. Eddy was professional and a clear communicator. He made me feel like he appreciated my business and cared about my experience. Eddy was flawless in his approach and service. Thank you Eddy! More

Rork was great, took time to answer my questions and help through the maintenance process. Unfortunately I can't say the same for the accessories department. I wanted to buy and install some side step rails through the maintenance process. Unfortunately I can't say the same for the accessories department. I wanted to buy and install some side step rails for my new 4runner and with limited questions the guys assured me they could do it while I waited...an hour later they came to me saying my limited wasn't able to have them installed...they really should ask the proper questions before making a customer wait that long to be turned away. More

Compared to my last visit, Corwin has really improved their service. The flow from the minute of drove into the garage was flawless and the communication throughout the time I waited was perfect. Glad their service. The flow from the minute of drove into the garage was flawless and the communication throughout the time I waited was perfect. Glad I gave them another chance. More

The estimated time for the service was two hours. After two and a half hours I texted for an estimated time for pickup. I was told one half hour more. OK. An hour passed and then I texted for another After two and a half hours I texted for an estimated time for pickup. I was told one half hour more. OK. An hour passed and then I texted for another estimated time. There was no response to this text or to my call until a half hour later. I would have appreciated much better communication. A proactive text saying there would be a delay with an adjusted delivery time would have been considerate and helpful. More

Yair was great to work with. Great communication and got my service done on time Great communication and got my service done on time More

The time of service was fast considering what was requested. The online status feature is very convenient. requested. The online status feature is very convenient. More

Made an appointment for an oil change a week in advance. When I arrived no appointment was on the books. Left me sitting in my car in the garage for 20 minutes while the techs figured out what to do. Price When I arrived no appointment was on the books. Left me sitting in my car in the garage for 20 minutes while the techs figured out what to do. Price for service given to me by the tech was significantly higher than I was told on the phone when I made the appointment. The tech told me the girls who answer the phones in service don't really know the costs. Really? Classic bate and switch. When a customer calls and asks how much a service is going to be they want to know the exact figure including tax and shop fees. Oil was dripped across the engine air filter housing. It would have been easy for the tech to take a rag and wipe it off, but he left for me to clean up. All-in-all a very poor service experience. More