Corwin Toyota Boulder - Service Center

No communication on status of repairs. Our service manager Stephanie and the department manager Rudy repeatedly said they would call back and never returned our calls. There was no sense Our service manager Stephanie and the department manager Rudy repeatedly said they would call back and never returned our calls. There was no sense of urgency. We were without a vehicle for 2.5 weeks with no updates. I was told no loaner vehicle was available even though all work was covered under warranty. We finally got a rental after reaching out to the general manager of the dealership. More

I arrived early and the doors were not open yet. An associate still let me in and fill out drop key form and I was on my way. Car was finished on time. Very good service An associate still let me in and fill out drop key form and I was on my way. Car was finished on time. Very good service More

We had a unique situation as we were headed back to NH for additional work. Zack GRATE accomidating our needs. for additional work. Zack GRATE accomidating our needs. More

Corwin service has been always prompt and efficient. Happy to be one of your customers. The format for these surveys is just annoying. Tom Kingzett Happy to be one of your customers. The format for these surveys is just annoying. Tom Kingzett More

The link sent telling us the status of maintenance work doesn’t work properly. I asked to have my 12 volt “lighter” port checked and was informed later that maintenance doesn’t do that, I have to make an a doesn’t work properly. I asked to have my 12 volt “lighter” port checked and was informed later that maintenance doesn’t do that, I have to make an appointment. But the confusing paperwork I received at the end says it was checked and I was charged for it so I assume the port works? I had tired rotated, oil changed, cabin filter replaced, air filter replaced, fuel system cleaner added, A/C and evaporative core cleaning service done, and a multi point inspection and all this was done in only 30 minutes, which makes me think it was done too quickly. I’ll be driving from Boulder to Denver Stevinson West (where I bought my truck new) for service from now on. Also, I want to buy a 2025 Tacoma next year and sent a request from the Corwin website asking about how to do this and I never heard back. I’ll go through Stevinson West for that too. Thanks. More

Excellent service representative. Tracy did a great job with taking me in and having my car checked and far more affordable. Tracy did a great job with taking me in and having my car checked and far more affordable. More

In my most recent experience the service employee was great, but the manager, John, was rude. At points he was ignoring me to print out highlighted pieces of the owners manual instead of talking to me di great, but the manager, John, was rude. At points he was ignoring me to print out highlighted pieces of the owners manual instead of talking to me directly. It felt very condescending. I think once he knew I was thinking of making a complaint to Toyota, he became a little kinder and offered me a discount for the services. Additionally, he never emailed me back. Overall I’ve had a bad experience at this dealership. I also was looking at buying my car here, but based on the crappy service I received, I ended up driving to another dealership to buy a brand new car. They were not hospitable and didn’t treat me as a valued customer. There was no follow up, and no real push to try and get the car I wanted. They lost my business. I live in Boulder but will be driving out of town to get my car serviced at a dealership with better employees. More

My rating went up because they were willing to check the leak without a charge after I asked them to do an alignment and rotate the tires. I did not give them a five because I had to wait over an hour for a leak without a charge after I asked them to do an alignment and rotate the tires. I did not give them a five because I had to wait over an hour for a ride in their shuttle. I would rate the service guy a five because he meet you my car got washed More

Frequently makes mistakes (lost wheel cap, stained seat with oil, left extra retaining ring in brake). Yet, charges 25% more in labor than any other dealer. Recently had to spend $700 to replace an axle se with oil, left extra retaining ring in brake). Yet, charges 25% more in labor than any other dealer. Recently had to spend $700 to replace an axle seal they perturbed while doing a $1000 job 2 weeks before. Only offered a 10% discount on the repair. More

Took 1 hour more than “estimated” when appointment was made. Couldn’t believe how many employees were either standing or walking around! Not the sales staff wanting for a walk-in or appointment, but the c made. Couldn’t believe how many employees were either standing or walking around! Not the sales staff wanting for a walk-in or appointment, but the check in attendants, service technicians, service writers & staff. I had 3+ hours to observe and took pictures! More