Corwin Toyota Boulder - Service Center

Corwin Toyota Boulder responded

Thank you for sharing your feedback! We’re glad to hear that you found our dealership clean and our staff friendly and accommodating. However, we apologize for the lengthy buying process. We always aim to make the purchasing experience as smooth and efficient as possible, and we’ll definitely take your feedback into consideration to improve in the future. We hope to have the opportunity to serve you again!

Corwin Toyota Boulder responded

Thank you so much for your kind words, Scott! We're thrilled to hear that your experience was timely and efficient, and that our technician kept you informed throughout the process. We truly appreciate your trust in us, and we look forward to welcoming you back for your next visit!

Corwin Toyota Boulder responded

Thank you for sharing your feedback. We’re truly sorry to hear about your recent experience and understand your frustration. Clear communication and high-quality service are our top priorities, and it seems we fell short in these areas during your visit. Please know that we take this seriously and would love the opportunity to make things right. Could you please reach out to us directly so we can address your concerns? We want to ensure this is resolved to your satisfaction.

Corwin Toyota Boulder responded

Thank you for taking the time to leave a review! We truly appreciate your kind words about our staff, and we’re glad to hear that they made a positive impression. We do apologize for the extended wait time during your visit. We strive to provide the best service possible, and it seems we missed the mark on timing for your oil change. We’ll take your feedback to heart and work on better managing appointment schedules to improve efficiency. We also appreciate your note about the waiting area and will look into ways to make it more comfortable for everyone, especially our senior guests. We hope to have the opportunity to serve you again in the future!

Corwin Toyota Boulder responded

Hi there, Thank you for sharing your feedback, and I apologize for the confusion regarding the sensor and calibration charges. I completely understand how frustrating that must be, especially since you clearly communicated that you didn’t want the sensor replaced. It seems like there was a miscommunication, and we certainly don’t want you to feel like you were unfairly charged. Please contact us directly, and we’ll make sure to look into this issue and correct it as soon as possible. We truly value your feedback and appreciate your patience as we work to resolve this.

Corwin Toyota Boulder responded

Hi Jim, Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. We strive to provide efficient, courteous service and a comfortable environment for our customers, so it’s great to know that you felt that during your visit. We truly appreciate your feedback and look forward to serving you again in the future! Thanks again!

Corwin Toyota Boulder responded

Hi there, Thank you for taking the time to share your experience, and I’m truly sorry to hear about the issues you've had with our ride service. Your safety and time are incredibly important to us, and it’s clear that we fell short in both areas. We sincerely apologize for the delays and the driving experience you described – that’s certainly not the standard we aim to uphold. We truly value your feedback and will look into this to ensure we can improve the quality of our ride service. If you'd like, please reach out directly so we can discuss this further and make it right for you. Thank you again for bringing this to our attention. We hope to have the opportunity to serve you better in the future.

Corwin Toyota Boulder responded

Hi there, Thank you for bringing this to our attention, and we apologize for the condition your car was in when you received it after service. We strive to ensure that every vehicle is returned in great condition, and we certainly understand how disappointing it can be to receive it back less than perfect. Please feel free to reach out, and we’d be happy to make it right for you. Thank you again for your feedback, and we hope to improve your next experience with us!

Corwin Toyota Boulder responded

Thank you so much for the kind words! We're thrilled to hear that Rork was able to assist you in such a helpful and efficient manner. It's great to know you had a positive experience overall. We truly appreciate your feedback and look forward to working with you again in the future!

Corwin Toyota Boulder responded

Hi Izzy, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service time and staff. We’re glad you found the recommended services feature helpful and seamless. Your feedback means a lot to us, and we can't wait to serve you again soon! Thanks again!