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Corwin Toyota Boulder - Service Center

Boulder, CO

4.1
988 Reviews

988 Reviews of Corwin Toyota Boulder - Service Center

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April 02, 2025

Regular service was outstanding. However, I ordered ahead of time an OEM Dash Cam to be installed; I provided VIN to ensure the associated wire harness would be correct. After a long More

by M. Wasson
Recommend Dealer
Yes
March 31, 2025

Great that the lease we got includes service like our first oil change at no cost. Everyone from check in to check out were friendly and helpful More

by TWASHWORTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service check in girl
Apr 03, 2025 -

Corwin Toyota Boulder responded

Thank you for your wonderful feedback! We're so glad to hear that you’re happy with your lease and the added benefit of a complimentary oil change. It's great to know that everyone from check-in to check-out made your experience friendly and helpful. We truly appreciate your kind words and look forward to assisting you again in the future!

March 29, 2025

Scheduled for brakes. Service department spent first few hours looking for other issues. Diagnostics not possible. After 3+ hours they finally started working on the brake More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
AJ
Apr 03, 2025 -

Corwin Toyota Boulder responded

Thank you for sharing your experience, Mark, and we sincerely apologize for the delays and frustrations you’ve encountered. This is certainly not the level of service we strive to provide, and we deeply regret the inconvenience you've faced. We understand your concerns, especially with the time spent and the issue with your key fob. Please know that we are taking your feedback seriously, and we will address the concerns with our service department to ensure this doesn’t happen again. We’re also sorry that our service manager has not yet reached out, and we will make sure someone contacts you promptly to discuss your experience and resolve the situation as quickly as possible. We value your business and are committed to making this right. Thank you for your patience.

March 27, 2025

Some of the best customer service I’ve experienced at a dealership. This starts on the Sales Floor, Service Dept and Parts. I live in Aurora and I literally drive out of my way to come to this location. More

by mledet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaia Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Corwin Toyota Boulder responded

Thank you so much for your kind words! We're thrilled to hear that you've had such a great experience with us across all departments. It means a lot that you choose to drive out of your way to visit our location. We truly appreciate your continued trust and look forward to serving you for many more visits to come!

March 26, 2025

The Corwin Toyota service center is acceptable but not great. I regularly wait 10+ minutes in my car when pulling up, even with an appointment, just waiting for someone to acknowledge and check me in. The More

by Mr. G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Apr 01, 2025 -

Corwin Toyota Boulder responded

Thank you for your feedback! We're glad to hear you find the waiting area comfortable and appreciate the shuttle service. We apologize for the wait times you've experienced and will work on improving our check-in process and service efficiency. Your input is valuable as we continue to enhance our customer experience.

March 26, 2025

Had to wait 2 1/2 hours for a scheduled oil change. This is unacceptable!!! I was not informed about the letter long wait until I arrived. More

by GARRISON6760
Recommend Dealer
No
Employees Worked With
Rork Marney
Apr 01, 2025 -

Corwin Toyota Boulder responded

We sincerely apologize for the long wait, Garrison. We understand your frustration, especially when you were not informed about the delay in advance. This is not the experience we want for our customers. Thank you for bringing this to our attention, and we will work on improving communication and wait times moving forward. If you'd like to discuss this further, please don't hesitate to reach out.

March 25, 2025

Avoid at all costs. There are much better places to get your Toyota serviced. Heavy upselling of products and services. A simple oil change took over 2 1/2 hours, and More

by DANIEL@DLPAUL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zachary Chambers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Conrad Hager
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Corwin Toyota Boulder responded

We’re really sorry to hear about your experience, Daniel. This is certainly not the level of service we aim to provide. We appreciate your feedback and will look into the concerns you’ve raised to improve our processes. If you’d like to discuss this further or give us another chance, please don’t hesitate to reach out directly. Your satisfaction is important to us.

Apr 03, 2025 -

DANIEL@DLPAUL.COM responded

Thank you for responding. Please let me know the outcome of your review of the situation. Happy to discuss this further once you have the information. Given the horrible experience I had with your service department, why would I give you another chance? What will you do differently?

March 25, 2025

I always have a great experience! Omar and the rest of the service team are absolutely amazing! I wouldn’t take my trucks anywhere else! More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar and Sergio in the service department
Apr 01, 2025 -

Corwin Toyota Boulder responded

Thank you, James! We’re so glad to hear you consistently have a great experience with Omar and the service team. We truly appreciate your loyalty and are happy to be your trusted choice for your trucks! Looking forward to serving you again!

March 20, 2025

Good service department who has taken care of my RAV4 from the day I bought it. I have no reason to complain about their care and attention. More

by ROSSJG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maritza (Service Dept)
Mar 25, 2025 -

Corwin Toyota Boulder responded

Thank you, Ross, for your kind words! We're so glad to hear that our service department has consistently taken great care of your RAV4 since day one. Your trust and satisfaction mean a lot to us, and we’ll continue to provide the best care for your vehicle. If you ever need anything, don’t hesitate to reach out!

March 20, 2025

Eli is a “new guy” in your service dept. You scored a Home Run with him. Extremely courteous, ditto knowledgeable, ditto polite. Pat him on the back. I brought my Lexus in for service and More

by Rkithil872
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli Eli Eli in Service
Mar 25, 2025 -

Corwin Toyota Boulder responded

Thank you so much for your wonderful feedback! We're thrilled to hear that Eli made such a great impression. We'll be sure to pass along your kind words and give him that well-deserved pat on the back. It's great to know he was able to provide excellent service and make a positive impact. We appreciate your support!

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