Corwin Honda - Service Center

We took our Honda Pilot to Corwin Honda for a tire rotation. The tires were not rotated correctly (tires put in opposite placement of that requested). We had them change to what they should be. Tir rotation. The tires were not rotated correctly (tires put in opposite placement of that requested). We had them change to what they should be. Tires placed back into their original positions (wrong again). On the third attempt to rotate the tires, they were in the proper position. We left and headed down the interstate. The car began to shake and we found that the lug nuts had not been tightened. We had to leave our car overnight before they would fix it. After this horrific and unbelievable fiasco of incompetence, we've been having our vehicle serviced elsewhere, until today when a specific issue with the Honda lug nuts on the tire forced us back there. We informed the service mngr that we were in a hurry and simply needed the locking lug nuts removed (requires a key which we don't have since our last tire Replacement). Despite being very clear with him that we didn't want a review of what may need replacement, he persisted in this endeavor. After waiting about 30 minutes, he found us to tell us our battery was dead when he tried to start the car so we need a new battery. This timing was highly suspicious, and it's clear that either the battery never died (a lie) or they caused it to die messing with testing it. Regardless, I don't appreciate waiting over an hour for four lug nuts to be replaced for 30 bucks, and having the vehicle jump started (supposedly) when it wasnt needed. This is the worst service department I've ever encountered. If you're thinking about getting a Honda, look in Grand Forks or Minneapolis. More

The Honda Employee Was More Than Happy To Look Up Warranty Information. Considering The Complexity And Frustration Level When Immediately Coming In, The Issues Were Handled Professionally And Efficie Warranty Information. Considering The Complexity And Frustration Level When Immediately Coming In, The Issues Were Handled Professionally And Efficiently. More

I wanted to get my car ready for a long trip that I was going on this summer. Totally got ripped off and worst part is issues still exist and I paid $900 (Isn't that hilarious!). Salesman was very good at going on this summer. Totally got ripped off and worst part is issues still exist and I paid $900 (Isn't that hilarious!). Salesman was very good at selling me what he wanted and didn't care much about issues I had with my car. As a result he managed to made me pay twice as much as I budgeted for car service without fixing any of the stuff I wanted fixed. Here is the list of issues I was concerned about and need fixed since I didn't wanted to take my vehicle in this condition on a long road trip. -Horn doesn't work. -Keyless entry does not work. -Oil change -Gear getting stuck at Parking -Car start issue sometimes( had something to do with battery terminals not clean) -Wheel alignment Issue Here is what really got fixed and what additional things were sold to me. -Oil change -4 brand new tires (Talked me into it, it didn't seem like a critical thing to me.) -axle fixing (They insisted to get this fixed and due to budget issue I had to compromise on other stuff) After leaving vehicle with them for 2 days when I got my vehicle back it seemed to be working at first but then during my trip things they "fixed" starts to break down again. And on the top of all that CRUISE CONTROL DOES NOT WORK ANYMORE. In short, They are great salesmen they know how to sell things they want to sell and they seemed least concerned about customer's problems. (My friends warned me, I wish I had listened to them.) Big fan of Honda but totally unsatisfied with Corwin Honda Services. Will be buying a new Honda Accord soon but NOT from Corwin. More

They quoted and sold me Goodyear Fuel Max but actually put Goodyear integrity tires on my CR-V. Goodyear does not even recommend integrity for CR-V. Now with less than 20K miles, I have been asked by m put Goodyear integrity tires on my CR-V. Goodyear does not even recommend integrity for CR-V. Now with less than 20K miles, I have been asked by my dealer at new location to get new tires. When I confronted Corwin, they told me they will get back to me and have never called me back. It has been more than a week. More

I took my 2006 Honda Civic to have repairs made. I had learned though the internet that the reason for excessive wear on my rear tires were factory faulty parts. Indeed my invoice said the entire 'upper learned though the internet that the reason for excessive wear on my rear tires were factory faulty parts. Indeed my invoice said the entire 'upper arm rear' was replaced. I had 47903 miles on the car and am now on my third set of rear tires. The service advisor said the work would be done at no charge. I see by the invoice that the repair was referenced under Service Bulletin 08-001. After the work was performed I was told that an alignment charge of $79.00 was made and needed for the job that had been done. I wasn't told this before when I first took the car in. I told Mr. Teberg that was fine and that I was going to sue Corwin Honda. Mr. Teberg then did a 'New York Suffle' and had the charge removed from the invoice. I never was shown the service bulletin specifics. I have further learned that there was some type of reimbursment program for tires. I'm sure it is convoluted in Honda's favor. My first replacememnt tires cost me $575.76 (four tires). My second tires cost me $314.57 (two tires). Remember these are 80,000 mile tires. My question is: How many customers were charged the $79.00 alignment charge. If Honda picked up the bill for the fix, I would assume that an alignment would be mandatory on a major repair such as repalcement of the upper rear control struts. If I could get a copy of the service bulletin I would be willing to bet that such an alignment was free to the customer. If this is the case, I would suggest that Corwin Honda may be guilty of possible fraud. Charging for something that was supposed to be free. More