Corwin Honda

The dealership has a great New Vehicle Manager in Ty Smalls, but overall the systems are disjointed and lacks individual customer service. I feel like I went to McDonalds and ordered a car. I purchased Smalls, but overall the systems are disjointed and lacks individual customer service. I feel like I went to McDonalds and ordered a car. I purchased the vehicle without seeing it and the car was “in transit” for an entire month. Once I picked up my vehicle, after several emails telling me that “it will be here by the end of week”, the package that was to be included (roof racks and multi-sheild) were not done or ready for the car. Robert Flip stated that he was sorry and that the finance group was supposed to tell him that it was purchased. I reminded him that he was the one who put the deal together. Seemed like a blame game and my service was not individualized. I also wonder about all of the people that may have paid for multi-shield and had not received the treatment to the car. This isn’t something that can be seen so does the dealership say things have been done that have not been completed? Also, It would be beneficial for the floor sales men to say something like “here’s your vehicle with ——(whatever has been done)”. The introduction to my vehicle would have been better if not rushed and I felt like I could ask questions. I was told at time of purchase that certain features from my phone were accessible from the car screen if the phone was plugged in to the port. The only thing from my phone that shows up on the screen is google maps, contact list, and music. There is an option to add apps; however, after many tries the system will not allow to download apps and states that the phone must be connected to the port???? Furthermore, not only were there items omitted at time of pickup, but the promise of a personalized license plate not complete. I had already lost faith in this dealership and spoke to Ty about all of the issues and my disappointment of not enjoying my new car as I should have been. Ty was an active listener to the situation and made efforts to correct the issue. He stated that he would clear things up and he provided compensation. He stated that he would update the team on my appointment for the service center and he would find out about the personalized plates. I then went back to the dealership to have the omitted items installed/applied. However, when I got there the service department did not have a record of my appointment, there didn’t seem to be anyone that was a “contact person” on the shop floor and Robert was no where to be found. I had received and email from him stating that he was reminding me of my appointment and would be available for any concerns or questions. I had also received a message from Robert, after I brought up all of my concerns via many emails, that apologized for the confusion and he would have my vehicle fueled up after service and he would “through in a couple washes”. Eventually, Robert arrived to the shop floor. I did not receive a greeting or acknowledgement of my presence. It was my understanding that he would have been given the information about my concerns and would update me about the personalized plates and provide me with the compensation that Ty had arranged. I did seek him out and he gave me what Ty had left and there was no mention of the personalized plates. I brought up the fact that the service department did not know about my appointment and Robert stated “yeah, because it goes through our parts department “. Constructed criticism- advise buyers of the various departments as not to cause confusion. Once my vehicle was ready and I was set to go home, I noticed that the car had not been fueled up as promised and there was no information about the car washes. It was at that point that I left even more disgusted. I didn’t even want to bother with what I was told. Once I got home, I realized that I wasn’t told about the status of my license plates and I sent an email to Robert and a response was never received. Overall, this dealership was disappointing. The various departments are not on the same page, they throw each other “under the bus”, and individual interest in the customer is not up to par. Truly, I have never understood the stereotype of a “used car salesman”. However, after this experience I can see the classics of: untruths and telling one what they want to hear. My recommendation is to choose another dealership and for Ty S to go to another dealership where his attention to the customer can be showcased and he won’t be lumped in with the employees who perform poorly. More

Ismeta had a very strong ear and gave me exactly what I was looking for, based on what I told her. From test drive to sale, she shared every step that led me to a purchase that I couldn’t be happier about. was looking for, based on what I told her. From test drive to sale, she shared every step that led me to a purchase that I couldn’t be happier about. I would definitely recommend Ismeta (specifically) and Corwin Honda to anyone I know. More

Patricia was very professional and did a truly wonderful job! She was very polite, respectful and patient! Truly the best salesperson we have ever dealt with! She will continue to get our business for years job! She was very polite, respectful and patient! Truly the best salesperson we have ever dealt with! She will continue to get our business for years to come! More

Ismeta was very down-to-earth and not an aggressive salesperson at all when it came down to making decisions. As someone who likes to take their time and consider all of their options thoroughly before salesperson at all when it came down to making decisions. As someone who likes to take their time and consider all of their options thoroughly before making a big decision, my family and I certainly appreciated that. Despite being relatively new to her current job, Ismeta was very knowledgeable and helpful. She made sure that all of our questions were answered to the fullest extent, and if she didn’t know the answer then she found someone who did that we could talk to. She represented the dealership well, and was able to find us some great options for vehicles despite the extreme unpredictability of today’s used car market. Overall, I had an excellent sales experience with Ismeta, and would highly recommend her to any of my family or friends who are looking to do business with Corwin! More

Was a pleasure to work with. She was very helpful and went out of her way to me what I wanted in a vehicle. I highly recommend Ismeta, which is saying a lot considering I’m not particularly fond of car s went out of her way to me what I wanted in a vehicle. I highly recommend Ismeta, which is saying a lot considering I’m not particularly fond of car salesmen. Keep up the good work. More

The dealership and sales staff has gone beyond expectations to make the the purchase of the vehicle a pleasant experience. Ismeta is a very good salesperson who was not overly aggressive but is w expectations to make the the purchase of the vehicle a pleasant experience. Ismeta is a very good salesperson who was not overly aggressive but is well versed on the product and knows how to lead the customer to making the decision to buy. She represented your organization well and because of her efforts and the efforts of the other employees the transaction was a pleasant experience. Mel Olson More

Ismetta was persistent but also listened to our needs. I feel she helped us get the car we wanted. She was super friendly which helped the process. I would recommend her to my friends. feel she helped us get the car we wanted. She was super friendly which helped the process. I would recommend her to my friends. More

Nice facility well kept. Friendly people. Too bad that they don’t have more inventory to work with but guess those are signs of the time. they don’t have more inventory to work with but guess those are signs of the time. More

Clean store, friendly staff, not pushy. The process was smooth and they listened to my requests. smooth and they listened to my requests. More

Mike was absolutely amazing, he did everything he could to make sure I got the car I really wanted went above and beyond, this is my first car I bought by myself, answered all my questions and concerns, th to make sure I got the car I really wanted went above and beyond, this is my first car I bought by myself, answered all my questions and concerns, thank you so much for helping me More