Corwin Ford Spokane - Service Center

Outstanding Service! Had an appointment for the following Thursday, but had to take Expedition in over the weekend prior due to issues. Because they were so busy, Keith T Had an appointment for the following Thursday, but had to take Expedition in over the weekend prior due to issues. Because they were so busy, Keith Trowbridge arranged for a shuttle to pick me up on that Monday and take me to the agency where he had also arranged my rental to get me through to Thursday. Was completely blown away when he called me just a short time later that same morning and said they were able to look at my car and determined what the problem was. Not only that, but it was an easy, very quick and low cost resolution. I was completely blown away by at how quickly he made my situation turn around. He then, cancelled my rental and arranged for the shuttle to pick me up and take me to Gus Johnson to pick-up my car. An awesome Service Department Team with Dick Morgan who assisted me when I brought my car in on Saturday and Don Mashtare who made my appointment. Both gentlemen were extremely courteous and professional. BUT, "Keith" truly went over and beyond in assisting me, getting my schedule back on track and my car safely back in my hands - so very grateful he is there! Thank you. More

Wonderful The only frustrating aspect is trying to get a call back from voice mails left to schedule a service. We have to go in and make an appointment. Keit The only frustrating aspect is trying to get a call back from voice mails left to schedule a service. We have to go in and make an appointment. Keith Trowbridge said he would call us back if we leave him a message so that us what we will do next time! More

Excellent and friendly The only negative I have is the slowness of getting my vehicle to me. The rest of my experience was fabulous. That's why the excellent rating. The only negative I have is the slowness of getting my vehicle to me. The rest of my experience was fabulous. That's why the excellent rating. More

Warranty winner Bought the extended warranty and could not be more satisfied! An unexpected catalytic converter issue and there was no out of pocket charges. Very eff Bought the extended warranty and could not be more satisfied! An unexpected catalytic converter issue and there was no out of pocket charges. Very efficient service. More

All are professionals at this dealership. Everyone I come in contact with is courteous, friendly and knowledgeable. On rare occasions when my car is presenting a problem, the service departm Everyone I come in contact with is courteous, friendly and knowledgeable. On rare occasions when my car is presenting a problem, the service department provides the solution. Also, before proceeding with any repair, I am informed of the projected cost. That means no unwelcome surprise when I pay the bill. Thanks to all. More

Caring, professional, great work I am so grateful to Gus Johnson Ford for helping me with concern during my small accident. They are reasonable and caring and I appreciate Jeff in Ser I am so grateful to Gus Johnson Ford for helping me with concern during my small accident. They are reasonable and caring and I appreciate Jeff in Service who took all of my calls and helped me. Thank u to all of your staff, even the cashier is sweet and patient. Debbie Stanfield More

VERY QUALIFIED TEAM Our vehicle repairs were handled quickly and professionally. The reason for the repair was explained in detail and the invoice was explained to us. Our vehicle repairs were handled quickly and professionally. The reason for the repair was explained in detail and the invoice was explained to us. We are definitely a Gus Johnson customer for life. More

Keith Trowbridge always treats us Great! Call Keith Trowbridge and he gets our car in to get serviced. Gives us a straight answer. We always want to deal with Keith. He has given us advice Call Keith Trowbridge and he gets our car in to get serviced. Gives us a straight answer. We always want to deal with Keith. He has given us advice on new rigs too. Gus Johnson, employees like Keith keep us coming back for over 25 years!!! More

Service Dropped our F250 off Christmas eve day, with a check engine light on. We were told, with no appointment, it could take two weeks to get to it. We said Dropped our F250 off Christmas eve day, with a check engine light on. We were told, with no appointment, it could take two weeks to get to it. We said, okay, and left. About an hour later we were called with a diagnosis. Then , on the day after Christmas, we were called and informed everything was repaired and picked it up. Great job! More

Service I always go to Kieth for service. He's friendly and a no BS guy. I have been going to Gus Johnson for over 10 years and I see Kieth for service every I always go to Kieth for service. He's friendly and a no BS guy. I have been going to Gus Johnson for over 10 years and I see Kieth for service every time. More