Corwin Ford Reno

Mary was very responsive and knowledgeable. They performed a full vehicle walk through with the previous owner which was an excellent overview and helpful. The vehicle was clean and the sales proce performed a full vehicle walk through with the previous owner which was an excellent overview and helpful. The vehicle was clean and the sales processing went fairly quickly and was efficient. More

Jackie was really great. She went above and beyond to help us with the initial purchase. While looking at the car I noticed a lot of corrosion on the battery. I was told the battery was tested and was fi help us with the initial purchase. While looking at the car I noticed a lot of corrosion on the battery. I was told the battery was tested and was fine that it just needed to be cleaned. A week after signing the papers we had to take it in for that same dead battery. A week after that the check engine light came on we were told to bring it in on a a day that didn’t work for us so I checked the code with an OBD2 reader. I let the service advisor know what the issue was and what code came up. Then he told me they needed to check to see if the warranty we purchased covered the issue. It’s been another week and I still haven’t heard anything. More

Avoid this place like the plague Bought a truck back in Avoid this place like the plague Bought a truck back in Jan, 2021, sales experience was great, unfortunately bought into the service & extended warr Avoid this place like the plague Bought a truck back in Jan, 2021, sales experience was great, unfortunately bought into the service & extended warranty. Now hoping it's a Ford thing & not specific to this dealer. A knock developed, turned into a recall, service was great. Then the check engine light came on, dealing with service has gone downhill from there. Made an appointment, soonest available was over a month out to show up & be told I didn't have an appointment. Called the "Service Manager" when I got home, shared my story & frustration, good conversation, rescheduled and "he'd take care of it". Showed up to be blowen off, a couple guys tried to help but only made it worse wasting my time & theirs. Before I start making the drive to Carson City, at this point hoping it's an option, tried calling service one more time, actually 4 times. Last week was able to leave a message, no call back. Today all I get is hung up on after letting it ring for a number of minutes never anyone actually answering the phone. It's unfortunate for a lot of us that for whatever reason Reno is unable to have a good Ford dealer. Hoping Ford is listening, Corwin needs to go. More

Very helpful. I would recommend to others. They are easy to deal with and made it easy to deal with and made it easy More

Worst dealership I have ever dealt with. I bought a truck from them in May and did not get my registration until the end of September. I called them multiple times throughout the process in an attempt to spe from them in May and did not get my registration until the end of September. I called them multiple times throughout the process in an attempt to speed up the process or get an understanding of why it was taking so long, and every time I was met with "so and so isn't here right now, but when she gets back I'll have her give you a call." Every time, I never received a call back from the specified person and would end up starting the whole process over. Finally I was able to get in contact with someone who could tell me what was going on. She told me the person in charge of out-of-state registrations had been gone for three weeks and I would have to wait until she got back to get my plates. This would make sense, as to why it took so long to get my plates, but I had sent them the information over a month prior. Very unprofessional. There were other minor problems, such as the truck not being ready for pick up until a week plus after the salesperson said it would; the rep in charge of my trade-in forgetting to collect my title, causing me to have to drive back to Reno from Placer County to give it to them; and more unreturned calls while I was trying to figure out when I could pick up my truck. I realize the culture of many dealerships revolves around empty promises, but you should not tell a customer their vehicle will be ready in three days, deliver the vehicle in ten days, and not respond to calls in the interim. Not going to get into the wait times with the service dept. because this review is already too long. I wouldn't care if they listed a truck for half its value, I would never have anything to do with this dealership again. More

Despite some reviews referencing Jone West Ford and maybe their employees, Corwin Ford is not Jones West. They are much different and better. I purchased/ordered a new truck. I don’t buy new very often an their employees, Corwin Ford is not Jones West. They are much different and better. I purchased/ordered a new truck. I don’t buy new very often and rarely deal w dealerships, but this purchase was a pleasant experience. Chris Winberg was great and helpful. Despite some confusion in the sale discussion and process, he and his manager put it all together in a great way. Their concern for making it right and putting the customer first is what makes this review so easy. Corwin is nothing like the former Jones West because of the great attention and service Chris provided. More