Corwin Ford Reno

Worked with the internet department over text message trying to buy a car they had just listed. At first the internet sales person seemed helpful but as time went on things went down hill. First the car trying to buy a car they had just listed. At first the internet sales person seemed helpful but as time went on things went down hill. First the car very obviously had winter tires on it and they tried to tell me they were all season tires. Then they conceded that the tires were winter tires but it’s fine to use them during other times of the year. I live in an area where summer temperatures routinely hit triple digits, winter tires would preform poorly and not last in these conditions. We moved on and then I made and offer on the car and it took them 2 hours to respond and they didn’t even address my offer, they just sent a link to their application. I told them I wasn’t going to fill anything out until we had a number worked and asked what they thought of my offer. After an hour they told me they couldn’t discount the car at all(why not just lead with that?). I responded with an offer much closer to what they were initially asking, they then said someone else was checking out the car and that I couldn’t make a deposit at that time. 3 hours later they message me that the car had sold. Feels a little weird that while I’m in the middle of negotiating a price that they can just pull the rug out from under the negotiations. Not a good experience. More

Hazi and Logan helped me more then I could have imagined definitely recommend them if you go to the ford dealership bent over backwards and got me 5k off sticker and in my dream car. definitely recommend them if you go to the ford dealership bent over backwards and got me 5k off sticker and in my dream car. More

The dealership resembles a used car lot. The service department refused to approach Ford on a issue which was clearly and specifically related to national recall. They just billed me for t The service department refused to approach Ford on a issue which was clearly and specifically related to national recall. They just billed me for the $1,300 dollars and told me to contact Ford myself if I wanted relief from the bill. After considerable effort, Ford agreed to cover most of the repair.No thanks to Corwin Ford. A few months earlier they replaced the power steering on another car ($3,000.00). Both that time and this time, the cars were returned filthy dirty inside and out. I asked if they would estimate the cost of a malfunctioning convenience item in my car. They charged me $180.00 to give me a repair estimate. Other Ford dealerships don’t do that. I even purchased a vehicle from them a few months ago, yet customer service and satisfaction is obviously of very low priority. All they want is a quick Buck. I was planning on buying a car for my daughter after her graduation. I will drive much farther to another dealership. I’m fead up and finished with Corwin Ford for good! More

This dealership doesn't even deserve 1 star. Told service advisor front dome lights, visor lights and garage opener buttons do not work told her to have fuse changed. Charged us 206.46 for doing Told service advisor front dome lights, visor lights and garage opener buttons do not work told her to have fuse changed. Charged us 206.46 for doing nothing. Guess mechanic was not interested in changing a fuse. After getting home, my husband finds the burned out fuse. Gets a new fuse and now our lights work. I believe we are owed a refund. Completely useless results on our so called serviced vehicle. End result: service manager never attempted to call or leave a message to discuss our problem, after dealership customer relations person relayed my dissatisfaction to him. More

He not only helped me find exactly what I was looking for but made the deal happen exactly how I wanted it to go. Didn’t make me discouraged at all. Thank you again Carlos Jr. I hope every car I buy in the f but made the deal happen exactly how I wanted it to go. Didn’t make me discouraged at all. Thank you again Carlos Jr. I hope every car I buy in the future goes exactly like this. More

Terrible service department . Have had multiple vehicles there hoping for a better results . Not happening vehicles sat months not repaired . Told they can't fix and gave me 500.00$ bill . there hoping for a better results . Not happening vehicles sat months not repaired . Told they can't fix and gave me 500.00$ bill . More