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Corwin Ford Reno

Reno, NV

4.0
514 Reviews
Corwin Auto has always and will always be a customer satisfaction-driven company. With over 100 years under our belt, we know what it means to give great satisfaction, service, and deals to our customers. Our well-educated and experienced sales, service, and management teams have been in the business for a while and are here to help. At Corwin Ford Reno, you will find a unique experience that is geared towards you, our customers, that will have you driving away knowing you went to the right place.
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11111 S Virginia St

Reno, NV

89511

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Showing 514 reviews

July 27, 2022

Donavan Barker is the best person my wife and I have ever had the pleasure to deal with. Friendly , caring and knowledgeable he made the buying experience amazing!!! He is a great person and a truly amazing More

by Jexican85
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donovan Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Winberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Corwin Ford Reno responded

Thank you so much for this feedback! We appreciate your business, and glad to hear that Donavan made your experience incredible for you!

July 27, 2022

Donny is far and away the best car sales man I've worked with. Always a positive attitude and makes sure I'm getting what I want. General Manager Justin also has been a pleasure to work with. More

by tswhealth.22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donovan Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Corwin Ford Reno responded

Thank you for your review! We appreciate the feedback and are always happy to do business with you!

July 26, 2022

Alex was easy to work with throughout the total buying experience. Great job Alex and Jessica! More

by harry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Caplan-Greenwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexis Luna
Aug 11, 2022 -

Corwin Ford Reno responded

Thank you Harry for the review! Glad to see that your experience was made easy with Alex and Jessica helping you. Appreciate your business.

July 26, 2022

Alex was great, we have had issues with the dealership and previous issues with customer service. Alex restored our hope with having a local Ford dealership we can utilize. More

by Kimberlybondks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Caplan-Greenwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar Ortiz-Gonzalez, Brandon Steinke, Alexis Luna
Aug 11, 2022 -

Corwin Ford Reno responded

Thank you for your feedback! I apologize for your past experience here but happy to see that Alex was able to turn that around for you! We appreciate your business and are happy to do more in the future with you.

July 24, 2022

I had the best experience with Cherae and purchasing my first car , cherae is so patient and kind. She Made things very easy too understand and made sure my mother and I had everything we need too feel com More

by amandadavis30
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cherae Cozzi
Aug 11, 2022 -

Corwin Ford Reno responded

Congratulations on your first vehicle!! Happy to see that Cherae made this experience incredible for you. Thank you for this review and appreciate your business! Enjoy your new car and welcome to the Corwin Family!

July 23, 2022

Pulled into Corwin in Reno and Cherae was super helpful from minute one. She explained to me what I already knew, Super Duty trucks are very hard to get right now. However, that didn’t stop her from trying More

by TGEORGE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cherae Cozzi
Aug 11, 2022 -

Corwin Ford Reno responded

Thank you so much for your feedback! Happy to see that Cherae was able to make your experience here incredible for you! We appreciate the review and hope to do some business with you in the future again!

July 22, 2022

We purchased both of our new vehicles with Mary (Garcia) and she was fabulous! Helpful, nice, considerate, and very low-pressure. She made sure we got the best vehicles that matched our desires and went abo More

by judi_stewart77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Winberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Corwin Ford Reno responded

Thank you so much for your feedback! Glad to hear that Mary and Christopher were able to make purchasing two vehicles easy and efficient for you. We appreciate your business and hope you're enjoying your guys' new vehicles.

July 21, 2022

I can not express how much gratitude I have for Cherae Cozzi and how she communicated and helped me through this entire process. Any questions I had or updates I wanted she was there with answers in a ver More

by jalendmcdonald23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cherae Cozzi
Aug 11, 2022 -

Corwin Ford Reno responded

Thank you for the feedback! We will be sure to recognize the Cherae for making your car experience incredible! We appreciate your business.

July 21, 2022

Cherae is a professional sales person an friend. We enjoyed our business with Corwin Ford. We will continue to do business in the future to come. Thank you for the pleasant experience. I will refer More

by dh328645
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Schell Tingley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Caplan-Greenwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amer Ahmad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Steinke, Cherae Cozzi
Aug 11, 2022 -

Corwin Ford Reno responded

Thank you for this review and photo! Glad that Cherae made your experience one of a kind for you!! We appreciate your business and hope you are enjoying your vehicle!

Aug 20, 2022 -

dh328645 responded

Love my Ford Ranger and the wonderful experiance at Corwin Ford.

July 19, 2022

Watch what you are signing and don't let them rush you. they are Tricky and will screw you over one way or another. Do not be fooled by their "family dealership" commercials. And if you do get tricked don' More

by Rlucius79
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jessica Caplan-Greenwell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance Department, Jose Adrian
Jul 24, 2022 -

Corwin Ford Reno responded

Hi Richard. I believe your complaint is in regards to a warranty you purchased. I do show you opted for the warranty, and signed and purchased the warranty. There are several signatures we need when selling a warranty, so tricking you would be very difficult. The warranty is cancellable, and my staff tells me they gave you this option after your initial complaint. Were you wanting to cancel your warranty? Please reach out to me if that is the case and that is no trouble at all. Brandon, General Sales Manager.

Jul 24, 2022 -

Rlucius79 responded

I did cancel the warranty. There were 2 things we agreed upon before signing anything. One was that the price of the loan would be $2400. My card was charged $2500. Secondly I wanted the warranty separate from the price of the vehicle. That did not happen for whatever reason. When I noticed what had happen and made it known the finance person told me there is nothing she can do and apologized that I was upset not for her incompetence.

Jul 25, 2022 -

Corwin Ford Reno responded

I am glad you got the warranty cancelled if you were not satisfied. Your contract shows your warranty was $2,500 on all the paperwork you signed. Apologies about the confusion, I am glad we were able to get you a full refund.

Aug 09, 2022 -

Rlucius79 responded

I have not received any refund yet. Wish that happened as quickly as the dealership took the money.

Aug 11, 2022 -

Corwin Ford Reno responded

The refund is in process and the paperwork was sent to cancel it right away, however, it can take a couple weeks to be refunded since the warranty purchase is a separate company. We sent the paperwork, but it still takes time for them to process the refund once the paperwork is received. Same as with a regular credit card purchase, the purchase is charged right away on a card but can take 7-10 business if you request a refund for a purchase. Once the warranty company finalizes your refund, the refund is sent to the bank and credited off of your loan total.

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