Back

Corwin Ford Reno

Reno, NV

4.3
485 Reviews
Corwin Auto has always and will always be a customer satisfaction-driven company. With over 100 years under our belt, we know what it means to give great satisfaction, service, and deals to our customers. Our well-educated and experienced sales, service, and management teams have been in the business for a while and are here to help. At Corwin Ford Reno, you will find a unique experience that is geared towards you, our customers, that will have you driving away knowing you went to the right place.
Contact Dealership

3600 Kietzke Ln

Reno, NV

89502

Directions

By Type

Showing 485 reviews

July 19, 2022

Watch what you are signing and don't let them rush you. they are Tricky and will screw you over one way or another. Do not be fooled by their "family dealership" commercials. And if you do get tricked don' More

by Rlucius79
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jessica Caplan-Greenwell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance Department, Jose Adrian
Jul 24, 2022 -

Corwin Ford Reno responded

Hi Richard. I believe your complaint is in regards to a warranty you purchased. I do show you opted for the warranty, and signed and purchased the warranty. There are several signatures we need when selling a warranty, so tricking you would be very difficult. The warranty is cancellable, and my staff tells me they gave you this option after your initial complaint. Were you wanting to cancel your warranty? Please reach out to me if that is the case and that is no trouble at all. Brandon, General Sales Manager.

Jul 24, 2022 -

Rlucius79 responded

I did cancel the warranty. There were 2 things we agreed upon before signing anything. One was that the price of the loan would be $2400. My card was charged $2500. Secondly I wanted the warranty separate from the price of the vehicle. That did not happen for whatever reason. When I noticed what had happen and made it known the finance person told me there is nothing she can do and apologized that I was upset not for her incompetence.

Jul 25, 2022 -

Corwin Ford Reno responded

I am glad you got the warranty cancelled if you were not satisfied. Your contract shows your warranty was $2,500 on all the paperwork you signed. Apologies about the confusion, I am glad we were able to get you a full refund.

Aug 09, 2022 -

Rlucius79 responded

I have not received any refund yet. Wish that happened as quickly as the dealership took the money.

Aug 11, 2022 -

Corwin Ford Reno responded

The refund is in process and the paperwork was sent to cancel it right away, however, it can take a couple weeks to be refunded since the warranty purchase is a separate company. We sent the paperwork, but it still takes time for them to process the refund once the paperwork is received. Same as with a regular credit card purchase, the purchase is charged right away on a card but can take 7-10 business if you request a refund for a purchase. Once the warranty company finalizes your refund, the refund is sent to the bank and credited off of your loan total.

July 19, 2022

Corwin Ford is routinely a professional, and fast-paced dealership that truely focuses on getting the customer in the best car possible. More

by jswinters99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amer Ahmad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cherae Cozzi
Aug 11, 2022 -

Corwin Ford Reno responded

Thank you for this review! We value your feedback and your business.

July 16, 2022

Carlos Gonzales and CJ Gonzales were great to work with! They listened well and helped us through the process for 3 weeks and didn't lose faith! Lol. Great guys! Chris in financing did a superb job with the More

by Tod Gustafson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Gonzalez Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Winberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Gonzalez Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Gonzales
Aug 11, 2022 -

Corwin Ford Reno responded

Thank you for the feedback! Glad that Carlos and CJ were able to get you into the vehicle you wanted. We appreciate your business, and Thank you again!

July 15, 2022

Carlos Sr and CJ were wonderful to work with . They were communicative and helpful explaining things with positivity and patience and friendliness during the entire transaction. They kept in tou More

by hawley1150gs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Gonzalez Sr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Winberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Gonzalez Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Gonzales
Aug 15, 2022 -

Corwin Ford Reno responded

Thank you for this excellent feedback! Glad to see that Carlos Sr. and CJ were able to make your experience here quick and easy for you! We appreciate your business and hope you're still enjoying your Ford F250 King Ranch.

July 15, 2022

I purchased my truck and it was by far the easiest most low stress experience. My salesmen we're extremely helpful and went the extra mile. I will be back! More

by uplandhunter1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skyler McAnany
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hazi Garcia
Aug 15, 2022 -

Corwin Ford Reno responded

Thank you for the review ! Glad to hear that your experience was quick and easy for you. We appreciate your business !

July 13, 2022

Cherae was great, put in a lot of research to find a truck I wanted in my price range… absolutely love her! More

by r.knemeyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Caplan-Greenwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cherae Cozzi
Aug 15, 2022 -

Corwin Ford Reno responded

Thank you for the feedback! Sounds like Cherae made your time here incredible. Glad to see she was able to get the truck you wanted in the price range you were looking for. We appreciate your business and hope you're still enjoying that truck!

July 13, 2022

It was great to work with everyone at Corwin I had been to 4 other lots that day and this was the best service I received all day More

by Coachpooch2010
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laureiann Rogers
Aug 15, 2022 -

Corwin Ford Reno responded

Thank you for your excellent review! Happy to hear that we made your day with our service here! We appreciate your business!

July 12, 2022

Cherae and Jason were terrific to do business with. They met all my needs while purchasing our 2020 Toyota Rav Hybrid. Cherae was awesome being extremely efficient and patient in dealing with my schedu More

by jfoss2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Umphres, Cherae Cozzi
Aug 15, 2022 -

Corwin Ford Reno responded

Sounds like you had an amazing time here with Cherae and Jason making your time efficient! Thank you so much for the review. We appreciate your business and hope you're still enjoying your 2020 Toyota Rav Hybrid!

July 12, 2022

My experience with Corwin Ford was exceptional. From the start Cherae was welcoming, patient and receptive to our questions. Though we had our selection before we walked in Cherae made the process More

by hampshire_s
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cherae Cozzi
Aug 15, 2022 -

Corwin Ford Reno responded

Sounds like you had an amazing time here with Cherae making your time easy and quick! Thank you so much for the review. We appreciate your business and hope you're still enjoying your vehicle!

July 10, 2022

Wow, I did not expect to get an even better deal on an even newer version of exactly the car I was decided on , Thank you guys so so much !!! More

by chrismartinpr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew (credit specialist) , Henry Gonzales
Aug 15, 2022 -

Corwin Ford Reno responded

Thank you so much for your feedback! Happy we were able to get you into a newer version of the car you wanted!

...
27
...