Corwin Ford Reno

Not helpful at all 20 days since I was supposed to pick up truck and still no idea of when it’s gonna be ready he keeps changing the day and saying another day and another real gray of when to expect the t up truck and still no idea of when it’s gonna be ready he keeps changing the day and saying another day and another real gray of when to expect the truck More

When you hear the phrase “used car salesman” Barker is that. Doesn’t listen and just blurts out I’m sure the same speel he tells everyone. Pompous. Thoroughly unimpressed. that. Doesn’t listen and just blurts out I’m sure the same speel he tells everyone. Pompous. Thoroughly unimpressed. More

No pressure very polite and the deal went well n I was taken care of. Both Skyler n Jason were easy goin & helpful, A lot has changed in this industry since I last purchased a vehicle from a dealershi taken care of. Both Skyler n Jason were easy goin & helpful, A lot has changed in this industry since I last purchased a vehicle from a dealership but they did not act or do anything No forcible getting you into a vehicle you don't want or didn't care to see. You should consider giving either of these guys some of your time if you're even remotely looking for either I used or new vehicle, Recommended. More

I copied and pasted this from my other reviews: Sales people and managers are condescending, impatient and and rude! Especially Brandon and Jeremy. I noticed it after I declined their insurance and warra people and managers are condescending, impatient and and rude! Especially Brandon and Jeremy. I noticed it after I declined their insurance and warranties and insisted going with my bank, whom I already spoken with about the car. I felt very pushed into running my credit for other banks. They came back to me with declines even from my own bank, when I was already pre approved, which was strange. Also, some of the approvals I got were outrageous interest rates. And my credit was phenomenal! So I went to my bank and they approved me immediately. Then the price of my down payment we agreed on was changed in the document they tried to get me to sign. Luckily, I noticed, but several guys kept trying to haggle me for another thousand dollars and asked why not and what’s the big deal?! I already had been approved for the amount we agreed on and they wanted me to go back to the bank and ask for more! Shameless. Things like this are the reason calling somebody a car salesman is derogatory and an insult. With the Internet today, The amount of options out there and peoples ability to research places, you would think they would be a little more well mannered and a little less shady. Note: Never accept their first offer. hasgle and walk out if you must. Also, always go with your bank or even better, your credit union for GAP Insurance and warranties. Dealerships always tack on extra interest for themselves and cost more for their warranties. More

Sales Associate Chris Martin and other helpful staff were flexable in negotiating the right priced vehicle for our needs. flexable in negotiating the right priced vehicle for our needs. More

This place is nothing but bunch of liars trying to rip of customers. If you are looking to shop online this is definitely not a place. They will claim they will complete car buying process and ship car on ti customers. If you are looking to shop online this is definitely not a place. They will claim they will complete car buying process and ship car on time ( shipping with buyer expense) within short time but that is not going to happen. Started car buying process on Jun 12,2024 with deposit and completed purchase paperwork on June 17. It is June 29, 2024 and I am still waiting on the car , which should not take more than day or two to get to my location from the dealership. If you look to shop in person, you might want to look for other options because, they claim they have competitive interest rates which is big lie and they do not accept third party financing. They do not tell you these things up front. More

I cannot say enough good things about Travis! I saw a car online, called Corwin Ford, and told Travis I would be down for a test drive. He made sure that it was a smooth and easy process even th I saw a car online, called Corwin Ford, and told Travis I would be down for a test drive. He made sure that it was a smooth and easy process even though I only gave him a 20minutes heads up! This having been my first experience with a dealership, I came into this very hesitant and nervous mild set , but Travis made the whole interaction reassuring, and genuinely cared about my wants and needs from a car. After deciding to purchase the car, he made sure all the paper work went smoothly, and even made sure to check in with me the week after my purchase to make sure I was 100% satisfied with my purchase. Safe to say, he was professional, helpful, and communicating with him felt like talking to a good friend. If you are looking for a car, I will forever and always recommend Travis!! You will not regret it! More

**updated 8/22/2024 As of today the issues with our truck have been resolved. Mr. Russell the owner of Corwin got involved. I was very impressed with his handling our problem. I’m in my 70s and have ne truck have been resolved. Mr. Russell the owner of Corwin got involved. I was very impressed with his handling our problem. I’m in my 70s and have never met a car dealership that went out of THEIR way to keep a customer. Also Mr shell the service manager was very helpful. Both Mr shell and Mr Russell always answered e mails and phone calls in a timely matter. We purchased our 2017 Ford F350 truck in Feb 2024. We really like the truck and we got a good deal on it. However, it was Blue Star Certified and we were told it had a complete inspection prior to purchasing. When we took it in for its 3 month oil change they had difficulty removing the oil plug. We took it to our local Ford dealership who discovered $8000 worth of transmission, oil issues, front end wobble and other issues. Now this was within the 90 days but we were over the mileage by 1000 miles. They refused to acknowledge anything or assist us in fixing the issue. They would not return phone calls. Extremely disappointed in this dealership and customer service. So much for Blue Star service. No way to treat anyone let alone senior citizens. Will never shop there again More

If I could give zero stars, I would. We were told that if we gave a 5 star review, we would get 3 free oil changes for our new truck. Never happened! They did not keep their word and we We were told that if we gave a 5 star review, we would get 3 free oil changes for our new truck. Never happened! They did not keep their word and we will not do business with Corwin Ford again! More

We bought our 2022 Ford Maverick XL AWD on April 2022. First recall notice was later in '22. I made an appt to have recall work done. I showed up for my appt but they had no record of it. 1st Recall never First recall notice was later in '22. I made an appt to have recall work done. I showed up for my appt but they had no record of it. 1st Recall never got done. 2nd recall late 2023, no one ever answerd service dept phone. I showed up in person & spoke w/nice lady. Said I'm on list & someone will call me. I recived a call 7 weeks later saying Ill be called to set up a mobile service at my home for the 2 recalls. 6-7 weeks later still no call!!! Now I receiced a 3rd recall letter. Nearly 2 yrs goes by and I now have THREE open recalls and its scarey because they are safety issues. Corwin Ford, PLEASE put me on your callender. This is frustrating. This needs to get done like immediately. Since 2022 I've been brushed off. Why? My truck even got paid off nearly 5 yrs early (of 6). I should be a valued customer. I couldn't get service dept to answer the phone...EVER! Signed, Bruce Pratt. P.S. You gave my home & text numbers. CALL ME PLEASE!! More