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Corwin Buick GMC Cadillac Reno - Service Center
Reno, NV
770 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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770 Reviews of Corwin Buick GMC Cadillac Reno - Service Center
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July 23, 2025
The staff has always worked hard to accommodate our needs. When we have a vehicle out of service, it hurts our production. Getting our trucks back in a timely manner is a big plus. needs. When we have a vehicle out of service, it hurts our production. Getting our trucks back in a timely manner is a big plus. More
by DBROWN57
Verified CustomerEmployees Worked With
Rachel in the service dept
July 23, 2025
Everything went well. Thank you. All those people who helped me were very professional and clearly stated what I needed to know. Thank you. All those people who helped me were very professional and clearly stated what I needed to know. More
by ANNESTILWILL
Employees Worked With
December 02, 2024
I am writing to formally express my extreme dissatisfaction with the service I have received from Corwin Buick GMC, Reno. Over the past two years, my experiences with your dealership have been dissatisfaction with the service I have received from Corwin Buick GMC, Reno. Over the past two years, my experiences with your dealership have been nothing short of appalling, marked by a lack of communication, poor customer service, and failure to meet basic expectations. Initially, I had been trying to obtain a part to fix my truck’s door latch. Despite reaching out multiple times via phone and email, I never received a response or follow-up. I eventually gave up, deciding that the door latch was not critical enough to keep pursuing. However, my frustration reached new levels in September 2024 when I brought my GMC Sierra Duramax Diesel in for its 75,000-mile service and to address a persistent tire pressure sensor issue. After inspection, I was informed by your service representative, Zachary, that it would take ten days to obtain the four required tire pressure sensors. I agreed and waited, but three months passed without any follow-up. During that time, I left numerous messages and even emailed both the General Manager and Service Manager—none of which were ever acknowledged. It was only after I filed a complaint with the Better Business Bureau (BBB) that Preston, the Service Manager, finally reached out to me. I was scheduled to come in today (December 2, 2024) at 7:30 AM to have the tire sensors and door latch replaced. Upon arrival, I discovered there were no notes from Preston regarding my service needs, and the parts could not initially be located. The staff was prepared to send me home without completing the service. After a 30-minute delay, the parts were found. However, I was then told I needed to pay again for the parts I had already paid for months earlier. After clarifying this, I was assured that the work would take one to two hours. Instead, I waited nearly six hours for my truck to be completed. When I finally left the dealership, I discovered that the back tires had been grossly overinflated to 85 psi—well above the maximum of 80 psi. This is a serious safety hazard, and I had to let the air out myself as I refuse to return to your dealership for any corrections. The entire experience has been unacceptable. I will never return to Corwin Buick GMC, Reno, for service or to purchase another vehicle. As I am currently in the market for a new vehicle, I will take my business to Carson City instead. Furthermore, I will be filing a formal complaint with GMC Corporate regarding this ordeal. Your dealership's lack of communication, follow-through, and professionalism is disgraceful. Employees appear disorganized, disengaged, and unmotivated, reflecting a systemic problem that tarnishes the Corwin name. I strongly urge you to address these issues and hold your team accountable for their actions—or lack thereof More
by aeg
February 21, 2024
For a year and a half been trying to get a recall done and a door hinge replaced. I was told once the parts come in they will call. I have sent numerous emails with no reply. Took the truck for an oil cha and a door hinge replaced. I was told once the parts come in they will call. I have sent numerous emails with no reply. Took the truck for an oil change and told them what happened they explained they would order parts and let me know when they came in. Still nothing. Sent another email and actually got a reply from a nice man, who said the parts department would call me back and he would take this to his manager. Still, no reply back, no phone call. Emailed GM but never heard back from him either six months later. Might have to drive an hour plus, to another dealership. More
by AG
Employees Worked With
Reno's Service Center
October 02, 2023
These guys are criminals. Took my truck in for an airbag recall, next day the airbag light is on. Take it back to them and they want to charge me $1200.00 to fix it. They say Took my truck in for an airbag recall, next day the airbag light is on. Take it back to them and they want to charge me $1200.00 to fix it. They say it's something else, not related to the airbag recall they did. Criminals! More
by Ron W
Employees Worked With
Reno's Service Center
March 24, 2022
This was my experience. 2 times in a row, I left my car with them all day just to get a call at 4pm telling me that they weren’t going to get to it today. I had appointments 2 times in a row, I left my car with them all day just to get a call at 4pm telling me that they weren’t going to get to it today. I had appointments. I was told that my warranty was out of date when in fact I bought the extended warranty through this dealership. I had to prove that I did my own service even though systems like OnStar track when service is done. The technician assumed that my oil was low and put 2 quarts in without even checking and stated that my engine oil pressure light was on. This was completely false. My CEL was on for an oil pressure solenoid failure, but there was plenty of oil in it because I checked it when I first got the CEL. I later proved that I had sufficient oil when I had them pull the car back around and it was overfilled by at least 1.5 qts. Through this whole process, all service writers from the bottom to the top, questioned my abilities as a car owner even though I offered to show them my 10 years experience as a mechanic. Once proven that their technician screwed up, I asked to have the wording corrected in the service ticket so blame was not put on me. This never happened and when I picked up my car, I was told that the ticket was closed and they could no longer change the wording. I insisted that some additional wording be made which they did. All in all, this dealership painted me in a bad light with respect to the warranty company and did not want to perform any warranty work. Luckily with this digital age, I was able to track down all the necessary receipts. More
by Dirk
Employees Worked With
Michael Perry. 1 star, Reno's Service Center, Kitt Ramey
February 07, 2022
I know Covid is bad but I had a xxxx of a time trying to reach the dealership, trying to pay the bill, trying to pick up my truck. It felt like my time was unimportant. And I live over an hour away. My tru reach the dealership, trying to pay the bill, trying to pick up my truck. It felt like my time was unimportant. And I live over an hour away. My truck was tied up for weeks. I had to borrow someone else’s vehicle putting them out to boot because my warranty only covered a rental if my labor was over 8 hours. Now that I have my truck back I am noticing some issues the some sensors. I think the dealership screwed them up. Now I have to take it back! More
by Apettay28
Employees Worked With
Reno's Service Center, Greg Alexander
