Corwin Buick GMC Cadillac Reno

I am writing to formally express my extreme dissatisfaction with the service I have received from Corwin Buick GMC, Reno. Over the past two years, my experiences with your dealership have been dissatisfaction with the service I have received from Corwin Buick GMC, Reno. Over the past two years, my experiences with your dealership have been nothing short of appalling, marked by a lack of communication, poor customer service, and failure to meet basic expectations. Initially, I had been trying to obtain a part to fix my truck’s door latch. Despite reaching out multiple times via phone and email, I never received a response or follow-up. I eventually gave up, deciding that the door latch was not critical enough to keep pursuing. However, my frustration reached new levels in September 2024 when I brought my GMC Sierra Duramax Diesel in for its 75,000-mile service and to address a persistent tire pressure sensor issue. After inspection, I was informed by your service representative, Zachary, that it would take ten days to obtain the four required tire pressure sensors. I agreed and waited, but three months passed without any follow-up. During that time, I left numerous messages and even emailed both the General Manager and Service Manager—none of which were ever acknowledged. It was only after I filed a complaint with the Better Business Bureau (BBB) that Preston, the Service Manager, finally reached out to me. I was scheduled to come in today (December 2, 2024) at 7:30 AM to have the tire sensors and door latch replaced. Upon arrival, I discovered there were no notes from Preston regarding my service needs, and the parts could not initially be located. The staff was prepared to send me home without completing the service. After a 30-minute delay, the parts were found. However, I was then told I needed to pay again for the parts I had already paid for months earlier. After clarifying this, I was assured that the work would take one to two hours. Instead, I waited nearly six hours for my truck to be completed. When I finally left the dealership, I discovered that the back tires had been grossly overinflated to 85 psi—well above the maximum of 80 psi. This is a serious safety hazard, and I had to let the air out myself as I refuse to return to your dealership for any corrections. The entire experience has been unacceptable. I will never return to Corwin Buick GMC, Reno, for service or to purchase another vehicle. As I am currently in the market for a new vehicle, I will take my business to Carson City instead. Furthermore, I will be filing a formal complaint with GMC Corporate regarding this ordeal. Your dealership's lack of communication, follow-through, and professionalism is disgraceful. Employees appear disorganized, disengaged, and unmotivated, reflecting a systemic problem that tarnishes the Corwin name. I strongly urge you to address these issues and hold your team accountable for their actions—or lack thereof More

Excellent salesperson knew his business. Very helpful. 10 stars No complaints. Would recommend him to others. Very helpful. 10 stars No complaints. Would recommend him to others. More

5 star service i would highly recommend nabil and the whole team at corwin gmc whole team at corwin gmc More

Nabil has helped me tremendously and doesn't hesitate. Always willing to make the most effort ensure his customers get what they deserve with no silver lining. His communication, caring endeavor and frien Always willing to make the most effort ensure his customers get what they deserve with no silver lining. His communication, caring endeavor and friendliness is the best I've seen in a salesman. A well deserved man for promotion. Thank you Nabil More

Nabil was great. He was very helpful. Wish I had have paid better attention to the tires. Uneven tire pressure, no green valve stem covers ( were they really filled He was very helpful. Wish I had have paid better attention to the tires. Uneven tire pressure, no green valve stem covers ( were they really filled) 50% tire wear?? More

Nabil is a babe. He is a wonderful person to deal with. I am impressed with his knowledge and for his kindness in helping me get the new truck I wanted. He is a wonderful person to deal with. I am impressed with his knowledge and for his kindness in helping me get the new truck I wanted. More

After buying 4 different vehicles from dealerships, this 5th one has by far been the best. If you're heading down there, ask to talk to Rich. Let me be clear, my 5-star rating isn't for the general serv 5th one has by far been the best. If you're heading down there, ask to talk to Rich. Let me be clear, my 5-star rating isn't for the general service one can expect to receive if you're calling in to get help with an issue you're having. This is very specifically for the excellent customer service I received from a professional salesman. Customer Service - this guy Rich has gone above and beyond when helping with this purchase. I'm not just talking help buying the vehicle, I mean top notch customer service post buying. To give some context, I had an issue with a recent purchase, called in to their main line and tried to get some help... It didn't go well. 2 weeks owning a vehicle, issue came up, was a month out to get it looked at. One call to Rich, got it taken care of in a couple days. Couldn't be more pleased with the situation. I get it, sometimes things go wrong, but when you got someone who sells ya a product, and then stands by it... any new vehicle purchase I make will be here with my guy Rich. More

If you're looking for a good time. .. Go in and see Rich!!! Probably the most fun I've ever had buying a new car. I wasn't sure what kind of vehicle I was even looking for when I arrive .. Go in and see Rich!!! Probably the most fun I've ever had buying a new car. I wasn't sure what kind of vehicle I was even looking for when I arrived there. Just knew I wanted out of my current one! After his energetic greeting, Rich took the time to take me inside to his desk first to find out everything that was important to me in a vehicle and find out financially where i wanted to be first before trying to get me into something i would of liked, but not been able to afford. Felt good getting to learn about eachother first! I guess it's part of the Corwin way. Rich found one with everything I was looking for in a pre owned vehicle!!! Couldn't be happier. Rich helped make the time waiting on paperwork fly by. Truth be told, I wouldn't of been sad if it took longer to buy my car. He's definitely easy on the eye's and looks great in those jeans and his boots! If I could give more than ☆☆☆☆☆'s I would! Probably won't see this Rich, but I'll be bringing my friends and family in your way soon! 😊 More

Corwin GMC Reno should be investigated by someone and teach their car managers about integrity. Tried to trade in an excellent truck with terms that the sales person said would “not be a problem”. Turns teach their car managers about integrity. Tried to trade in an excellent truck with terms that the sales person said would “not be a problem”. Turns out that wasn’t the case. Lost our business and will lose many other people’s business here when we tell everyone how awful this experience was. More

It was a very good experience buying a truck here. The sales person Gabby Epps did a terrific job. Very professional, and no xx. The sales person Gabby Epps did a terrific job. Very professional, and no xx. More