Cortese Ford Lincoln - Service Center

Great service again I have brought my dad's Ford Focus in for service and was taken care of wonderfully. This time I had to bring my new used Sorento in for brake pulsat I have brought my dad's Ford Focus in for service and was taken care of wonderfully. This time I had to bring my new used Sorento in for brake pulsation and a rear wiper blade that flew off on the way home form the car's delivery. Al took care of me quickly and I was very pleased with the work done. Al kept me in the loop at all times. Dick the shuttle driver dropped me off and picked me up which was a god send because my other car was being repaired from someone hitting it when it was parked. Thank for the great service! More

Rattle in the Sun Roof or Roof RAck I experienced a rattle in my roof rack or Sun Room. I made an appointment at 9AM and my vehicle was ready in 1 hour. I experienced a rattle in my roof rack or Sun Room. I made an appointment at 9AM and my vehicle was ready in 1 hour. More

Low tire pressure I had low tire pressure that kept coming on, on my new F-150 they fit me right in and fixed it free of charge within 30 minutes. Very personable peopl I had low tire pressure that kept coming on, on my new F-150 they fit me right in and fixed it free of charge within 30 minutes. Very personable people in the service center. More

Replacement Battery They replaced my battery very promptly. The waiting area for using my laptop was very clean and the coffee was already made when i arrived.. They replaced my battery very promptly. The waiting area for using my laptop was very clean and the coffee was already made when i arrived.. More

Professionalism at it's best. They do a great job time after time, no matter of what brand I own. Very knowledgeable folks. Will always keep you posted and with a smile. They do a great job time after time, no matter of what brand I own. Very knowledgeable folks. Will always keep you posted and with a smile. More

Thank you for taking care of my emergency repair ! Thank you Al our service advisor for helping me out and taking care of my repair !! Cortese Ford Service advisors ( Keith Al, Darren .Patrick ) , Thank you Al our service advisor for helping me out and taking care of my repair !! Cortese Ford Service advisors ( Keith Al, Darren .Patrick ) , ( Susan in the office who always has a smile ) and Technicians have always been courteous and knowledgeable. More

Feeling Cheated and Duped We purchased a premium care and extended service agreements and the first time we have to use them, we find they do not pay for what we were sold. Wh We purchased a premium care and extended service agreements and the first time we have to use them, we find they do not pay for what we were sold. When I am told that a service agreement covers everything except tires and collision and, after specifically asking if it covers brakes and the transmission, I find that it does not cover a component of the brake system (the rotors), I am left feeling cheated. Am I as a consumer supposed to be smart enough to know every part of the braking system of my car so that I am able to discern from a service contract what parts are/are not covered? It seems very dishonest and misleading. And what is my recourse? Do I only get a portion of my brakes repaired.... so that I am driving an unsafe car? I am dreading the continued maintenance on my vehicle to learn of all the things that are not covered..... I feel like you are laughing at me for being a fool to have purchased this agreement. I also asked for the individual who sold this agreement to call us. No call was received. We have been waiting for spring weather to arrive as we are in the market to purchase another car as our oldest Ford (a 2008) was retired this winter. For the $300+ that you charged me for the rotor replacement, you have lost my trust. Seems that integrity is not a part of the Cortese brand. More

The staff at cortese have been there a long time and take pride in there jobs and customers I'm happy I deal with them and they treat me like a person not just a customer. have been there a long time and take pride in there jobs and customers I'm happy I deal with them and they treat me like a person not just a customer.good freinds. More

Always a pleasant experience with Darren It's always a great experience to come in for service at Cortese Ford. Darren and the rest of the service people are always pleasant and respectful. It's always a great experience to come in for service at Cortese Ford. Darren and the rest of the service people are always pleasant and respectful. More

Great Customer Service! I'm a new Customer and since day 1 everyone has been so nice and informative about everything! Very friendly and welcoming. I'm happy i chose Cortese I'm a new Customer and since day 1 everyone has been so nice and informative about everything! Very friendly and welcoming. I'm happy i chose Cortese to handle all my automobile needs. More