Cortese Ford Lincoln - Service Center

Feeling Cheated and Duped We purchased a premium care and extended service agreements and the first time we have to use them, we find they do not pay for what we were sold. Wh We purchased a premium care and extended service agreements and the first time we have to use them, we find they do not pay for what we were sold. When I am told that a service agreement covers everything except tires and collision and, after specifically asking if it covers brakes and the transmission, I find that it does not cover a component of the brake system (the rotors), I am left feeling cheated. Am I as a consumer supposed to be smart enough to know every part of the braking system of my car so that I am able to discern from a service contract what parts are/are not covered? It seems very dishonest and misleading. And what is my recourse? Do I only get a portion of my brakes repaired.... so that I am driving an unsafe car? I am dreading the continued maintenance on my vehicle to learn of all the things that are not covered..... I feel like you are laughing at me for being a fool to have purchased this agreement. I also asked for the individual who sold this agreement to call us. No call was received. We have been waiting for spring weather to arrive as we are in the market to purchase another car as our oldest Ford (a 2008) was retired this winter. For the $300+ that you charged me for the rotor replacement, you have lost my trust. Seems that integrity is not a part of the Cortese brand. More

The staff at cortese have been there a long time and take pride in there jobs and customers I'm happy I deal with them and they treat me like a person not just a customer. have been there a long time and take pride in there jobs and customers I'm happy I deal with them and they treat me like a person not just a customer.good freinds. More

Always a pleasant experience with Darren It's always a great experience to come in for service at Cortese Ford. Darren and the rest of the service people are always pleasant and respectful. It's always a great experience to come in for service at Cortese Ford. Darren and the rest of the service people are always pleasant and respectful. More

Great Customer Service! I'm a new Customer and since day 1 everyone has been so nice and informative about everything! Very friendly and welcoming. I'm happy i chose Cortese I'm a new Customer and since day 1 everyone has been so nice and informative about everything! Very friendly and welcoming. I'm happy i chose Cortese to handle all my automobile needs. More

employees when i come in to have service work done the employees are aiways helpful and to let them know if i need anything while i am there when i come in to have service work done the employees are aiways helpful and to let them know if i need anything while i am there More

Attentative to your car service needs Patrick is very pleasant, he calls me by name when in come for service. Very thorough in asking questions about any car problems. Everyone always pr Patrick is very pleasant, he calls me by name when in come for service. Very thorough in asking questions about any car problems. Everyone always provides excellent service. Very efficient, car is ready within in a reasonable amount of time. More

Not what I expected When I picked up the car from a recall repair, the hood latch was hanging next to the brake pedal. Because the service department was closed, I had to When I picked up the car from a recall repair, the hood latch was hanging next to the brake pedal. Because the service department was closed, I had to return the next morning to have the latch attached. It is difficult and expensive to return from Livingston County for what should have been done correctly the first time. More

4th Clutch Replacement My clutch was replaced for the 4th time but the service was great. The shuttle was good and the job was done at the time I expected My clutch was replaced for the 4th time but the service was great. The shuttle was good and the job was done at the time I expected More

problem solved quickly and painlessly I dropped my car off for some warranty work. Cortese provided shuttle service home and back (with a very friendly and courteous driver named Dick) I w I dropped my car off for some warranty work. Cortese provided shuttle service home and back (with a very friendly and courteous driver named Dick) I was able to get back on the road in about 4 hours. More

Great service Had the hood latch assembly replaced. Told it would take up to 3 hours. In an out in 45 minutes . Very pleased with service and efficiency Had the hood latch assembly replaced. Told it would take up to 3 hours. In an out in 45 minutes . Very pleased with service and efficiency More