Cortese Ford Lincoln - Service Center

dollup I brought my vehicle in for a full doll up and was pleased with the check in. When I picked up the vehicle unfortunately there had a rust bubble which I brought my vehicle in for a full doll up and was pleased with the check in. When I picked up the vehicle unfortunately there had a rust bubble which I guess was buffed out. As it was the rear hatch of red ford escape I immediately notice the half dollar circle. I went back into service and staff member immediately came out and brought the car back to have area painted. For that reason, I give 4 stars below for quality of work. Otherwise it would have been a 5 star review. More

High price for repair Went in to have 2 wiring harnesses replaced. Salt corroded the ends of the harnesses after the tail gate was removed for the winter. I did now know th Went in to have 2 wiring harnesses replaced. Salt corroded the ends of the harnesses after the tail gate was removed for the winter. I did now know there were covers for the ends in the glove box. The bill for 4 hours labor and parts came to over $1000.00. Even with the dealership giving me a discount of 25% (which I am VERY grateful for) the final bill was over $900.00. Wish I knew the covers were there! Ford recognized the potential problem and provided the covers so not their fault. Dealership fixed ALMOST everything that was brought to their attention(factory strobe lights on hood and cab malfunctioning) so they get a 9 out of 10. Haven't seen the $1000.00 rebate check from Ford for putting the snow plow on either. More

Check engine light One of those on & off just when you get ready to show up for your appointment. Finally brought it right in when on Patrick took it on a Saturday and i One of those on & off just when you get ready to show up for your appointment. Finally brought it right in when on Patrick took it on a Saturday and it was fixed by noon. More

Satisfied as always!! The service was prompt and efficient... this service center does not miss an opportunity to wow me with their service experience appreciate al The service was prompt and efficient... this service center does not miss an opportunity to wow me with their service experience appreciate all your help and keep up the good work More

Fast and easy The tech was super helpful and very polite. Everything was very smooth and easy. Scheduling was very easy, they got me right in to fix my wheel sensor The tech was super helpful and very polite. Everything was very smooth and easy. Scheduling was very easy, they got me right in to fix my wheel sensor that apparently broke off in my wheel. More

Very thorough! Cortese Ford service department is always very thorough. They always have my car ready on time. with out any surprise pricing. Darren, who is my serv Cortese Ford service department is always very thorough. They always have my car ready on time. with out any surprise pricing. Darren, who is my service manager is always pleasure to work with. More

Wouldn’t recommend at this time due to reasons below Needed appointment for recall. Made appointment over a month ago. Got a call a day before from service department canceling the appointment d/t out of Needed appointment for recall. Made appointment over a month ago. Got a call a day before from service department canceling the appointment d/t out of the recall part and to call in a month or so to reschedule because service department wasn’t sure when the part would be available. Called 4 times leaving a message at the service department to reschedule after a month passed. Every time we called we got voicemail- left message need to schedule an appointment and phone number with no return call! Four calls in a week and a half with NO return call! Very frustrating. So we stopped in on a Saturday to make an appointment! It took us stopping in to finally get an appointment! The service man blamed it on the phone routing! You all need to get it worked out! We have bought several cars from Cortese Ford and won’t again if this is how service on our cars is going to be! Just return calls!!! More

Service Keith and Darren always take care of me...can't say enough good things about them!Patrick has also been helpful, and I have been dealing with them for Keith and Darren always take care of me...can't say enough good things about them!Patrick has also been helpful, and I have been dealing with them for 12 years now. More

friendly and efficient I am pleased with how quickly my service representative responded to my problem and the short length of time that I spent in the waiting area. I am pleased with how quickly my service representative responded to my problem and the short length of time that I spent in the waiting area. More

Oil change, inspection, rotation What a great fast efficient service! The people where amazing explained everything and didn't try to rip me off! I come here everytime and i live 40 m What a great fast efficient service! The people where amazing explained everything and didn't try to rip me off! I come here everytime and i live 40 minutes away. More