Cortese Ford Lincoln - Service Center

Wouldn’t recommend at this time due to reasons below Needed appointment for recall. Made appointment over a month ago. Got a call a day before from service department canceling the appointment d/t out of Needed appointment for recall. Made appointment over a month ago. Got a call a day before from service department canceling the appointment d/t out of the recall part and to call in a month or so to reschedule because service department wasn’t sure when the part would be available. Called 4 times leaving a message at the service department to reschedule after a month passed. Every time we called we got voicemail- left message need to schedule an appointment and phone number with no return call! Four calls in a week and a half with NO return call! Very frustrating. So we stopped in on a Saturday to make an appointment! It took us stopping in to finally get an appointment! The service man blamed it on the phone routing! You all need to get it worked out! We have bought several cars from Cortese Ford and won’t again if this is how service on our cars is going to be! Just return calls!!! More

Service Keith and Darren always take care of me...can't say enough good things about them!Patrick has also been helpful, and I have been dealing with them for Keith and Darren always take care of me...can't say enough good things about them!Patrick has also been helpful, and I have been dealing with them for 12 years now. More

friendly and efficient I am pleased with how quickly my service representative responded to my problem and the short length of time that I spent in the waiting area. I am pleased with how quickly my service representative responded to my problem and the short length of time that I spent in the waiting area. More

Oil change, inspection, rotation What a great fast efficient service! The people where amazing explained everything and didn't try to rip me off! I come here everytime and i live 40 m What a great fast efficient service! The people where amazing explained everything and didn't try to rip me off! I come here everytime and i live 40 minutes away. More

Professional and yet personal service. I am always confident when I leave that nothing was left undone. Patrick looks ahead as to what might be needed to see if it can be taken care of at t I am always confident when I leave that nothing was left undone. Patrick looks ahead as to what might be needed to see if it can be taken care of at this appointment. I appreciate his attention to the services my vehicle needs. More

Great service Service advisor Patrick was very helpful and courteous. Service was done in a quick timely manner. Would recommend using cortese auto service dept to Service advisor Patrick was very helpful and courteous. Service was done in a quick timely manner. Would recommend using cortese auto service dept to family and friends More

Always a great experience at Cortese I'm always pleased with the courtesy & attention given by the guys in the Service Center. My vehicle was ready in no time & I always appreciate the op I'm always pleased with the courtesy & attention given by the guys in the Service Center. My vehicle was ready in no time & I always appreciate the option of using the shuttle services- this is an awesome perk! Thanks for consistent respect & fantastic service! More

Do not recommend Poor communication, 3 separate appointments needed to repair my truck. Damaged my truck, claimed it wasn’t them. Will not return to dealer for anythin Poor communication, 3 separate appointments needed to repair my truck. Damaged my truck, claimed it wasn’t them. Will not return to dealer for anything. More

Service center Great service, very friendly and professional. Helped with all questions. Fast service. Made sure I had everything i needed. Would recommend to any on Great service, very friendly and professional. Helped with all questions. Fast service. Made sure I had everything i needed. Would recommend to any one for service. More

As usual it was great service. Darren takes care of all or our cars. I have been going to this dealership for 40 years with all our cars, mine, my wife's, my kids, and my business Darren takes care of all or our cars. I have been going to this dealership for 40 years with all our cars, mine, my wife's, my kids, and my business vehicles. He and they are always very attentive and explain everything that is required. Always fast and professional. More