Cortese Ford Lincoln - Service Center

Always a hassle It's hard to put just a simple star review on this because the actual service department (Darren Van Orden) is not bad, it's the other staff like the It's hard to put just a simple star review on this because the actual service department (Darren Van Orden) is not bad, it's the other staff like the scheduling assistant and the rental person, and in this case a salesperson. We have an F-150 and every time it's a hassle to try and get a rental that isn't a compact, we have a supercrew truck for a reason so if we are warranted a rental I would think we should get something at least comparable. Also, despite telling the appointment assistant that we would need a rental, whether or not one was available was not taken into consideration. Only after talking with the service tech did we find out that our original appointment would have no rentals available. My wife was planning to drop the truck off and she has a 1.5 year old with her so that would have been fun to find out there were no rentals after driving 45 minutes to the dealer (they are the closest to us). In this particular visit my wife was offered an opportunity to see if she could "get out of the lease" since she has mentioned we've brought the brand new truck in 6+ times in two years for two recurring issues. Come to find out, "getting out of the lease" meant buying off the rest of our lease to get a new one... no thanks. We were under the impression the dealer would take the lease back early which should then have a higher residual value and use that to offset the remaining payments on our lease, not make us pay for the rest of the lease to give them a truck now worth more because it's only 2 years old instead of 3. Had we known this we wouldn't have even bothered, we'll just wait it out but they made the implication that they were trying to help us out because they knew we were getting fed up with the issues we've had with this truck and having to repeatedly drive out to the city for issues that should either be resolved in the first service or shouldn't be happening at all. How many trucks that are one year old with 12k miles have burned out spark plugs, and then have it happen again 15k miles later? How many times do you need to return a truck for a door that doesn't stay closed (yes, doesn't latch at all) before finally deciding to replace the locking mechanism? Anyway, we had a good outcome from our dealings when purchasing the lease but since that point nothing but bad service from employees at Cortese. At one point my wife was accused of lying about buying the truck from them because they "couldn't find any records"... okay, you can't find the records doesn't mean we didn't sit down in that chair over their with that guy also over there and buy this truck from you, don't accuse customers of lying and get upset with them because they said no to your awful lease buyout offer and they're dealing with a new employee who can't seem to find some information. All that being said, we will not be returning once we are done with this lease, we will be taking our lease to another dealer when we get a new one. Again, the purchasing wasn't a bad experience but everything after that has just been headache after headache. I normally skip these review requests that litter my inbox and keep my bad experiences to myself because they could just be one off and I'm a guy who likes to review based on multiple experiences. At this point, after so many bad experiences and this one in particular, I felt I have a good idea of the trend, it's pretty consistently just bad experiences unless you're just getting an oil change, that time wasn't bad but we didn't have to deal with many employees in that case. More

Great customer service, nice people Great customer service and nice people. They are quick to take care of your car. And after they are done servicing your vehicle, the mechanic explains Great customer service and nice people. They are quick to take care of your car. And after they are done servicing your vehicle, the mechanic explains anything else that could need service soon on your vehicle. I love Ford! More

Work completed and on time Had my 2015 in for inspection, oil change, tire rotation. Car was ready right on time and all work completed satisfactorily. Service personnel were Had my 2015 in for inspection, oil change, tire rotation. Car was ready right on time and all work completed satisfactorily. Service personnel were friendly and courteous. More

Service Customer service was great everyone was very helpful. The only downside was the communication about the rental. Other than that, Darren was awesome! T Customer service was great everyone was very helpful. The only downside was the communication about the rental. Other than that, Darren was awesome! Thank you More

Fast oil change Great service! I would recommend the service department at Cortese Ford, Only in for oil and filter change . I was in and out in no time !! Great service! I would recommend the service department at Cortese Ford, Only in for oil and filter change . I was in and out in no time !! More

Wish I had more detail I guess I had signed up for a service that I didnt need.. i thought I had signed up for an inspection which is usually $20 and I asked for a tire rota I guess I had signed up for a service that I didnt need.. i thought I had signed up for an inspection which is usually $20 and I asked for a tire rotation too. When it was time to cash out it was over $60.. i wish when checking in they had reviewed what services I was getting. I feel like I had unnecessary work done More