Cortese Ford Lincoln - Service Center
Rochester, NY
1,228 Reviews of Cortese Ford Lincoln - Service Center
Great service Took my vehicle for service and can’t say enough about how good I was treated. Great people all around. Will definitely be coming back. JP Took my vehicle for service and can’t say enough about how good I was treated. Great people all around. Will definitely be coming back. JP More
Great customer service! Cortese was prompt with diagnosing and correcting my issue. I like how he sent me a text to keep me updated throughout the service process. Thank you Cortese was prompt with diagnosing and correcting my issue. I like how he sent me a text to keep me updated throughout the service process. Thank you Al. More
These guys exceeded my expectations I worked with Jack, he took care of setting up my appointment and made my experience very pleasant. I worked with Darren behind the scenes. Through em I worked with Jack, he took care of setting up my appointment and made my experience very pleasant. I worked with Darren behind the scenes. Through emails/text he was very curtious and meet my expectations.... Ps... the only disappointment was the oil changer spilled oil on top of the motor and never cleaned it up! More
Always a great experience! Cortese Ford is always where I take my car for repairs, tune-ups, the works, etc. Every time, they've been quick, knowledgeable, friendly, and very he Cortese Ford is always where I take my car for repairs, tune-ups, the works, etc. Every time, they've been quick, knowledgeable, friendly, and very helpful in taking care of whatever I need for my car in a way that fits my schedule. Can't recommend them enough! More
dollup I brought my vehicle in for a full doll up and was pleased with the check in. When I picked up the vehicle unfortunately there had a rust bubble which I brought my vehicle in for a full doll up and was pleased with the check in. When I picked up the vehicle unfortunately there had a rust bubble which I guess was buffed out. As it was the rear hatch of red ford escape I immediately notice the half dollar circle. I went back into service and staff member immediately came out and brought the car back to have area painted. For that reason, I give 4 stars below for quality of work. Otherwise it would have been a 5 star review. More
High price for repair Went in to have 2 wiring harnesses replaced. Salt corroded the ends of the harnesses after the tail gate was removed for the winter. I did now know th Went in to have 2 wiring harnesses replaced. Salt corroded the ends of the harnesses after the tail gate was removed for the winter. I did now know there were covers for the ends in the glove box. The bill for 4 hours labor and parts came to over $1000.00. Even with the dealership giving me a discount of 25% (which I am VERY grateful for) the final bill was over $900.00. Wish I knew the covers were there! Ford recognized the potential problem and provided the covers so not their fault. Dealership fixed ALMOST everything that was brought to their attention(factory strobe lights on hood and cab malfunctioning) so they get a 9 out of 10. Haven't seen the $1000.00 rebate check from Ford for putting the snow plow on either. More
Check engine light One of those on & off just when you get ready to show up for your appointment. Finally brought it right in when on Patrick took it on a Saturday and i One of those on & off just when you get ready to show up for your appointment. Finally brought it right in when on Patrick took it on a Saturday and it was fixed by noon. More
Satisfied as always!! The service was prompt and efficient... this service center does not miss an opportunity to wow me with their service experience appreciate al The service was prompt and efficient... this service center does not miss an opportunity to wow me with their service experience appreciate all your help and keep up the good work More
Fast and easy The tech was super helpful and very polite. Everything was very smooth and easy. Scheduling was very easy, they got me right in to fix my wheel sensor The tech was super helpful and very polite. Everything was very smooth and easy. Scheduling was very easy, they got me right in to fix my wheel sensor that apparently broke off in my wheel. More
Very thorough! Cortese Ford service department is always very thorough. They always have my car ready on time. with out any surprise pricing. Darren, who is my serv Cortese Ford service department is always very thorough. They always have my car ready on time. with out any surprise pricing. Darren, who is my service manager is always pleasure to work with. More