Back

Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,228 Reviews

1,228 Reviews of Cortese Ford Lincoln - Service Center

Sort by
June 04, 2019

Great service Took my vehicle for service and can’t say enough about how good I was treated. Great people all around. Will definitely be coming back. JP More

by JP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren
Jun 12, 2019 -

Cortese Ford Lincoln responded

We really appreciate you taking the time to leave us feedback on your visit! Samantha Cortese Customer Relations Manager 585-277-3214

June 03, 2019

Great customer service! Cortese was prompt with diagnosing and correcting my issue. I like how he sent me a text to keep me updated throughout the service process. Thank you More

by kim37jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al
Jun 12, 2019 -

Cortese Ford Lincoln responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review! Samantha Cortese Customer Relations Manager 585-277-3214

June 03, 2019

These guys exceeded my expectations I worked with Jack, he took care of setting up my appointment and made my experience very pleasant. I worked with Darren behind the scenes. Through em More

by cgiehl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2019 -

Cortese Ford Lincoln responded

Cgiehl, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit! Samantha Cortese Customer Relations Manager 585-277-3214

May 29, 2019

Always a great experience! Cortese Ford is always where I take my car for repairs, tune-ups, the works, etc. Every time, they've been quick, knowledgeable, friendly, and very he More

by add5980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al
Jun 12, 2019 -

Cortese Ford Lincoln responded

Add5980, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Samantha Cortese Customer Relations Manager 585-277-3214

May 28, 2019

dollup I brought my vehicle in for a full doll up and was pleased with the check in. When I picked up the vehicle unfortunately there had a rust bubble which More

by christina_cheyne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2019 -

Cortese Ford Lincoln responded

Christina_cheyne, thank you for taking the time out of your day to tell us about your experience. Samantha Cortese Customer Relations Manager 585-277-3214

May 27, 2019

High price for repair Went in to have 2 wiring harnesses replaced. Salt corroded the ends of the harnesses after the tail gate was removed for the winter. I did now know th More

by retsof176
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Christiano, Tommy Ciavarri
Jun 12, 2019 -

Cortese Ford Lincoln responded

Retsof176, our Staff works hard to go the extra-mile for our valued guests! Thank you so much for choosing Cortese Ford Lincoln, Inc. as your first choice for service! Samantha Cortese Customer Relations Manager 585-277-3214

May 23, 2019

Check engine light One of those on & off just when you get ready to show up for your appointment. Finally brought it right in when on Patrick took it on a Saturday and i More

by kbaldwi2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al in service center
Jun 12, 2019 -

Cortese Ford Lincoln responded

Kbaldwi2, thank you for your kind words and congratulations on your new vehicle! We hope to be of service to you again! Take care! Samantha Cortese Customer Relations Manager 585-277-3214

May 23, 2019

Satisfied as always!! The service was prompt and efficient... this service center does not miss an opportunity to wow me with their service experience appreciate al More

by Rajpatwa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2019 -

Cortese Ford Lincoln responded

Rajpatwa, thank you for taking the time out of your day to tell us about your experience. Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit! Samantha Cortese Customer Relations Manager 585-277-3214

May 20, 2019

Fast and easy The tech was super helpful and very polite. Everything was very smooth and easy. Scheduling was very easy, they got me right in to fix my wheel sensor More

by wheelerenterprises00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2019 -

Cortese Ford Lincoln responded

We are happy we could make your experience a positive one! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care! Samantha Cortese Customer Relations Manager 585-277-3214

May 20, 2019

Very thorough! Cortese Ford service department is always very thorough. They always have my car ready on time. with out any surprise pricing. Darren, who is my serv More

by trishh22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2019 -

Cortese Ford Lincoln responded

We are happy we could make your experience a positive one! At Cortese Ford Lincoln, Inc., we value our customers and we look forward to seeing you on your next visit. Take care! Samantha Cortese Customer Relations Manager 585-277-3214

...
93
...