Cortese Ford Lincoln - Service Center

Recent service experience Brought my car in for an oil change and they found a slice in my drivers side tire and told me it was a safety hazard and feel the price for two tires Brought my car in for an oil change and they found a slice in my drivers side tire and told me it was a safety hazard and feel the price for two tires was high. On arriving home I noticed grease marks on the interior roof on both the drivers and passengers side fortunately I was able to remove them with dish soap. My only problem and concern is why? More

Replace breaks and oil change . They’re friendly and cooperative.they know how to do theirs jobs.They are the best and best dealer in Rochester for me I think. They’re friendly and cooperative.they know how to do theirs jobs.They are the best and best dealer in Rochester for me I think. More

Inspection and alignment I was very impressed with service. Great had inspection, alignment and oil change . I was told it would take 2-4 hours. It was done in1,5 Hours. I was very impressed with service. Great had inspection, alignment and oil change . I was told it would take 2-4 hours. It was done in1,5 Hours. More

Excellent service Always friendly, the service was done earlier than expected and Patrick even showed me a trick to save some money. This is the only place I take my Always friendly, the service was done earlier than expected and Patrick even showed me a trick to save some money. This is the only place I take my mustang. More

Efficient, friendly, and helpful Great service! Everyone working in the service center was friendly and worked quickly to get me in and out. I would highly recommend their service cen Great service! Everyone working in the service center was friendly and worked quickly to get me in and out. I would highly recommend their service center to anyone looking to have work done. More

Top notch service Great service always from these guys! From Keith & Darren in service to Shane & Cardell in sales I always feel taken care of and get genuine opinions Great service always from these guys! From Keith & Darren in service to Shane & Cardell in sales I always feel taken care of and get genuine opinions and options More

2011 Fusion service experience (plus airbag recall) The best way to put this is just say it. I have been extremely happy with the service Cortese Ford always extends to me when I bring my vehicle in. The best way to put this is just say it. I have been extremely happy with the service Cortese Ford always extends to me when I bring my vehicle in. My service rep: Al Rosseter has always done a great job keeping me informed about the work status with every visit. It my be an indication of the quality of people working there because everyone in the service department have always found time to talk with me if I had any questions. So - thank you Cortese Ford. More

Audio issue on my 2013 Taurus Great service! Problem fixed quickly and completely. Patrick kept me well informed regarding their progress. Even though I purchased my car at anot Great service! Problem fixed quickly and completely. Patrick kept me well informed regarding their progress. Even though I purchased my car at another dealership they worked with knee and my extended warranty More

Disappointing I arrived BEFORE my scheduled appointment, had to wait to check-in, in the meantime another customer walked in as a second service counter rep came ba I arrived BEFORE my scheduled appointment, had to wait to check-in, in the meantime another customer walked in as a second service counter rep came back. Without inquiring who was next he took the other customer before me. After waiting (from actual check-in time) over an hour, someone popped his head into the waiting area to get another waiting customer and said "Oh, I'll check on your car you were here before I went to lunch". Finally at about 1 hour 15 minutes, another service rep came out and told me my inspection was expired, and "is it okay to do it?" Obviously I needed it done, but I was already running very late for what should have been a quick appointment, needless to say almost 2 hours from the time of my scheduled appointment time I left. Oh and to receive a text while I am sitting there "If you need anything throughout your visit" and I send a text asking a question and never receive a reply .... why bother? More

Great Work I lost my serpentine belt on I-390 less than a mile from the shop and the service department fit my repairs in that very day -- even with it being the I lost my serpentine belt on I-390 less than a mile from the shop and the service department fit my repairs in that very day -- even with it being the last biz day of the month. Although though I parked it right in front of everyone's way, the staff was polite in every way to me. Thanks also to finding the root cause of the problem, my water pump, and getting my car back to me the next biz day! More