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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,212 Reviews

1,212 Reviews of Cortese Ford Lincoln - Service Center

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May 07, 2019

Always a great experience at Cortese I'm always pleased with the courtesy & attention given by the guys in the Service Center. My vehicle was ready in no time & I always appreciate the op More

by Savedstephanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AL
Jun 12, 2019 -

Cortese Ford Lincoln responded

Savedstephanie, thank you for taking the time out of your day to tell us about your experience. We hope to be of service to you again! Take care! Samantha Cortese Customer Relations Manager 585-277-3214

May 06, 2019

Do not recommend Poor communication, 3 separate appointments needed to repair my truck. Damaged my truck, claimed it wasn’t them. Will not return to dealer for anythin More

by ddunning1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Darren
Jun 05, 2019 -

Cortese Ford Lincoln responded

ddunning1, I am sorry to hear about this experience. Please give us a chance to make it right. Call me at your earliest conveniences. Samantha Cortese Customer Relations Manager 585-277-3214

May 02, 2019

Service center Great service, very friendly and professional. Helped with all questions. Fast service. Made sure I had everything i needed. Would recommend to any on More

by brttvr01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al
Jun 12, 2019 -

Cortese Ford Lincoln responded

Brttvr01, thank you for taking the time out of your day to tell us about your experience. We hope to be of service to you again! Take care! Samantha Cortese Customer Relations Manager 585-277-3214

May 02, 2019

As usual it was great service. Darren takes care of all or our cars. I have been going to this dealership for 40 years with all our cars, mine, my wife's, my kids, and my business More

by DCORNWAL
Customer Service
Recommend Dealer
Yes
Employees Worked With
Darren Vanorden
Jun 14, 2019 -

Cortese Ford Lincoln responded

Dcornwal, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care! Samantha Cortese Customer Relations Manager 585-277-3214

May 02, 2019

Always fast and professional I can work on my own vehicles but Its my choice to let the mechanics at Cortese Lincoln and Ford do what I am to busy to get to, or chose not to do. More

by Mr.Start
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Cavallario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Whaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2019 -

Cortese Ford Lincoln responded

Mr.start, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. It is great to hear our Staff took such great care of you! We hope to see you here again! Samantha Cortese Customer Relations Manager 585-277-3214

May 01, 2019

Oil change and tire rotation Patrick is always good to me. He always gets me in and out! Very quick service! He is always friendly greets with a smile. Thanks Patrick! More

by alisha91419
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2019 -

Cortese Ford Lincoln responded

Alisha91419, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels! Samantha Cortese Customer Relations Manager 585-277-3214

April 30, 2019

10,000 mile service and recall on door latches This Ford location has been my place for service for many(1974)years. They have always provided me with excellent service be it a simple oil change to More

by gridgnome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
Jun 12, 2019 -

Cortese Ford Lincoln responded

Gridgnome, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Cortese Ford Lincoln, Inc., we value our customers and we look forward to seeing you on your next visit. Take care! Samantha Cortese Customer Relations Manager 585-277-3214

April 30, 2019

I needed routine oil change. The people in the Service Dept. are always courteous, friendly, helpful, professional and accommodating. I've never been disappointed with the work do More

by LEANDRAKOSMOSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2019 -

Cortese Ford Lincoln responded

Leandrakosmoski, we appreciate your feedback of our Staff's outstanding service! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Samantha Cortese Customer Relations Manager 585-277-3214

April 23, 2019

Awesome service Al went above and beyond with regard to the servicing of my vehicle. I am the sole care giver for my mom and he made arrangements for a loaner vehicl More

by debbie30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al R?
Jun 12, 2019 -

Cortese Ford Lincoln responded

Debbie30, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if you have any additional questions about services you received and thank you again for choosing Cortese Ford Lincoln, Inc.! Samantha Cortese Customer Relations Manager 585-277-3214

April 23, 2019

Fast, Courteous, Professional Service After purchasing a 2017 Ford Van, I needed an Inspection, and also had a concern that one of the Fog Lamps was not working. When I arrived at Cortese More

by ET_GoHomme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic—Mark Henighan, Lou Siragusa
Jun 12, 2019 -

Cortese Ford Lincoln responded

Et_gohomme, we appreciate your recommendation of our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Samantha Cortese Customer Relations Manager 585-277-3214

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