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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,254 Reviews

1,254 Reviews of Cortese Ford Lincoln - Service Center

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August 14, 2019

Great service As always, the customer service was excellent, service was superb, and everything was done quickly. Cortese Service is honest and I trust both the rec More

by Rainbowflyr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2019 -

Cortese Ford Lincoln responded

We hope to be of service to you again in the future. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 13, 2019

Oil change and tire rotation I arrived as scheduled. I was in and out in 45 minutes. Oil change and tire rotation. Cost could be more reasonable, 65. Dollars for service More

by rrfd40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2019 -

Cortese Ford Lincoln responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you again for your business and we look forward to your next visit! Safe travels!

August 13, 2019

Completed everything that was asked to be completed Service was great and soon as I got there for my scheduled appointment they started working on my car right away. Everything was completed that I had More

by shanka24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2019 -

Cortese Ford Lincoln responded

We are happy to have provided you with such a great experience! See you soon.

August 12, 2019

Excellent Fast, friendly and helpful service!!! I did not wait long in the waiting area and had a hot cup of coffee. Not knowing her name, she checked me out wi More

by ngoodwin161
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2019 -

Cortese Ford Lincoln responded

Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you, and have a fantastic day!

August 08, 2019

Excellent Service Very competent and efficient service from all members of the team. Followup is great.Always treated with respect. Definitely would recommend Cortese S More

by pley15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick, Darren VanOrden
Aug 08, 2019 -

Cortese Ford Lincoln responded

It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

August 08, 2019

Is always just fine Everyone involved in the transaction of car repair, including the shuttle driver (Dick) are all caring and helpful whether you wait or request a ride. More

by akelly4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren's team
Aug 10, 2019 -

Cortese Ford Lincoln responded

Hi, we're glad we could take great care of you! Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust. Please don't hesitate to reach out to us if there's anything more we can do! Samantha Cortese Customer Relations Manager 585-277-3214

August 06, 2019

Excellent Good efficient crew that kept me informed of progress. Friendly and added extra touch of washing car . Would recommend their service department to any More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2019 -

Cortese Ford Lincoln responded

It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

Aug 08, 2019 -

Cortese Ford Lincoln responded

Bob, we strive for 100% satisfaction, and it is great to see you had such a positive service experience with us! Please let us know if there is ever anything else we can do for you. Take care!

August 05, 2019

botched passenger side airbag change I was worried the passenger side airbag recall would leave my dashboard marred, and it did. It took three trips to the dealer to address, at 100 miles More

by not happy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Other Employees : Ron Christiano
Aug 14, 2019 -

Cortese Ford Lincoln responded

I am very sorry to hear about this experience. I would like to speak with you about what happened. Please call me at your earliest convenience. Samantha Cortese Customer Relations Manager 585-277-3214

July 29, 2019

Customer Service Is EVERYTHING!!!! I love coming to Cortese ford they are always so Helpful and pleasant. They all have great customer service skills. I wont take my car anywhere else More

by Tiffanyscott8609
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2019 -

Cortese Ford Lincoln responded

Tiffany, thank you for taking the time out of your day to tell us about your experience. Reviews like yours provide encouraging feedback.

Jul 31, 2019 -

Cortese Ford Lincoln responded

Thank you for sharing your experience! Customer service is one of our top priorities, so we really appreciate your positive comments. If there’s anything else we can do to assist you, please don’t hesitate to reach out! Samantha Cortese Customer Relations Manager 585-277-3214

July 29, 2019

Maintenance, Electrical Cord Regular maintenance and the replacement of the electrical cord for my Ford Fusion Energi. was well handled, as usual, by my Ford Service agent, Al Ro More

by jnekraus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 31, 2019 -

Cortese Ford Lincoln responded

Hello, thank you for sharing your experience! We're happy to hear your service went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day! Samantha Cortese Customer Relations Manager 585-277-3214

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