Cortese Ford Lincoln - Service Center

2011 Fusion service experience (plus airbag recall) The best way to put this is just say it. I have been extremely happy with the service Cortese Ford always extends to me when I bring my vehicle in. The best way to put this is just say it. I have been extremely happy with the service Cortese Ford always extends to me when I bring my vehicle in. My service rep: Al Rosseter has always done a great job keeping me informed about the work status with every visit. It my be an indication of the quality of people working there because everyone in the service department have always found time to talk with me if I had any questions. So - thank you Cortese Ford. More

Audio issue on my 2013 Taurus Great service! Problem fixed quickly and completely. Patrick kept me well informed regarding their progress. Even though I purchased my car at anot Great service! Problem fixed quickly and completely. Patrick kept me well informed regarding their progress. Even though I purchased my car at another dealership they worked with knee and my extended warranty More

Disappointing I arrived BEFORE my scheduled appointment, had to wait to check-in, in the meantime another customer walked in as a second service counter rep came ba I arrived BEFORE my scheduled appointment, had to wait to check-in, in the meantime another customer walked in as a second service counter rep came back. Without inquiring who was next he took the other customer before me. After waiting (from actual check-in time) over an hour, someone popped his head into the waiting area to get another waiting customer and said "Oh, I'll check on your car you were here before I went to lunch". Finally at about 1 hour 15 minutes, another service rep came out and told me my inspection was expired, and "is it okay to do it?" Obviously I needed it done, but I was already running very late for what should have been a quick appointment, needless to say almost 2 hours from the time of my scheduled appointment time I left. Oh and to receive a text while I am sitting there "If you need anything throughout your visit" and I send a text asking a question and never receive a reply .... why bother? More

Great Work I lost my serpentine belt on I-390 less than a mile from the shop and the service department fit my repairs in that very day -- even with it being the I lost my serpentine belt on I-390 less than a mile from the shop and the service department fit my repairs in that very day -- even with it being the last biz day of the month. Although though I parked it right in front of everyone's way, the staff was polite in every way to me. Thanks also to finding the root cause of the problem, my water pump, and getting my car back to me the next biz day! More

Great Service as Always! I came in for an inspection and was in and out quickly! I always receive great service with Patrick. Thanks for all you do and I’m a Cortese customer I came in for an inspection and was in and out quickly! I always receive great service with Patrick. Thanks for all you do and I’m a Cortese customer for life! More

Ford Egde 5000 mi Maintenance As a brand new Ford, I go to my dealer for all the main work. Once again the service was provided on time, with courteous attitude, and more importan As a brand new Ford, I go to my dealer for all the main work. Once again the service was provided on time, with courteous attitude, and more importantly addressed and solved my concerns. Al is a great service rep. More

Darren in service is WONDERFUL! Every time we take any of our 3 vehicles into Cortese Service Dept. we are treated with the BEST customer service. No matter how many customers are w Every time we take any of our 3 vehicles into Cortese Service Dept. we are treated with the BEST customer service. No matter how many customers are waiting at the desk to be taken care of, Darren goes out of his way to make sure each customer is taken care of and happy with their service. He is professional, courteous and a true asset to Cortese! More

Great Service The service team did a great job on my most recent visit. They took care of my car in a timely manner, the mechanic did an amazing job with keeping my The service team did a great job on my most recent visit. They took care of my car in a timely manner, the mechanic did an amazing job with keeping my car clean, and the team was very friendly. Keep up the nice work! More

Prompt & Excellent Service Work I brought my car in for an oil change and tire rotation. I dropped the car off the night prior and the process was easy. The work was completed on ti I brought my car in for an oil change and tire rotation. I dropped the car off the night prior and the process was easy. The work was completed on time and within the timeframe I requested and to the level I expected. I was very satisfied with the whole experience. More

Not happy From the day I brought my van in, it was frustrating. First off- it took 5 days for them to just take a look at it. Then after we agreed for them to f From the day I brought my van in, it was frustrating. First off- it took 5 days for them to just take a look at it. Then after we agreed for them to fix it the price went up 2x. We told them we were going to go another way because we can save ourselves $2800. The guy said “ok but it’s $600 for diagnostic” I was so mad. I went in to get my car and my transmission was sitting on a bench next to my car. The manager listened to my complains and did take half off the bill. But still $300 to tell me what’s wrong with my van. When the tow truck guy got there, they wouldn’t give him the van because they said I didn’t pay!!!! Which I did and was told there wouldn’t be any other issues!!! Nothing but aggravation. More