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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,228 Reviews

1,228 Reviews of Cortese Ford Lincoln - Service Center

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July 19, 2019

I brought my 2018 Ford F-150 in for brake controller issue The brake controller issue was taken care of, the recall took longer than expected. The service person Darren was very attentive with following up wit More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2019 -

Cortese Ford Lincoln responded

Hello Dave, thank you for taking the time to let us know about your experience! We are always more than happy to assist you if anything else comes up. Take care!

July 18, 2019

Always a great experience Every time I've been there for an oil change and tire rotation, everyone is very friendly, they always take time for questions, and even some general More

by marisa.cameron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2019 -

Cortese Ford Lincoln responded

Marisa, thank you for leaving such a great review and high star rating. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Safe travels!

July 17, 2019

Great Service Every service appointment has been easy to schedule and the work done correctly and promptly. Shuttle service was effciant and hassel free. I would More

by PJACKCELL2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Vanorden.....5 Stars!
Jul 19, 2019 -

Cortese Ford Lincoln responded

Hello, thank you for your great comments about the quality of service our staff provides! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Samantha Cortese Customer Relations Manager 585-277-3214

July 15, 2019

Fast Service NYS inspection was quickly performed. Checked out with Patrick for payment. I have been a customer for many years. Always great service at Cortese For More

by rgray9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2019 -

Cortese Ford Lincoln responded

rgray9, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Cortese Ford Lincoln, Inc..

July 15, 2019

Recent service experience Brought my car in for an oil change and they found a slice in my drivers side tire and told me it was a safety hazard and feel the price for two tires More

by Plumbers1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Rainey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2019 -

Cortese Ford Lincoln responded

I am sorry that the vehicle was returned to you dirty. I am happy that you were able to get the stain out yourself, however I would be happy to have you come back and clean the vehicle for you, as well as gas the vehicle for the inconvenience. Please call me directly if you would like to arrange that. Thank you. Samantha Cortese Customer Relations Manager 585-277-3214

July 15, 2019

Replace breaks and oil change . They’re friendly and cooperative.they know how to do theirs jobs.They are the best and best dealer in Rochester for me I think. More

by SANTAMOKTAN209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2019 -

Cortese Ford Lincoln responded

Thank you for your wonderful response to the quality of service our Staff provides! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care! Samantha Cortese Customer Relations Manager 585-277-3214

Jul 17, 2019 -

Cortese Ford Lincoln responded

Hi, thank you so much for your positive comments about Cortese Ford Lincoln, Inc! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Samantha Cortese Customer Relations Manager 585-277-3214 Thank you for your wonderful response to the quality of service our Staff provides! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care! Samantha Cortese Customer Relations Manager 585-277-3214

July 11, 2019

Inspection and alignment I was very impressed with service. Great had inspection, alignment and oil change . I was told it would take 2-4 hours. It was done in1,5 Hours. More

by TIMDOWNS2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Daryl V
Jul 12, 2019 -

Cortese Ford Lincoln responded

TIMDOWNS2, thank you for the great review! We are pleased to have given you great service. Samantha Cortese Customer Relations Manager 585-277-3214

July 11, 2019

Excellent service Always friendly, the service was done earlier than expected and Patrick even showed me a trick to save some money. This is the only place I take my More

by Stang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2019 -

Cortese Ford Lincoln responded

Customer Service is our #1 priority. Thank you for your encouraging feedback. We hope to see you soon. Samantha Cortese Customer Relations Manager 585-277-3214

July 10, 2019

Efficient, friendly, and helpful Great service! Everyone working in the service center was friendly and worked quickly to get me in and out. I would highly recommend their service cen More

by osiernicole1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren, Service Advisor
Jul 10, 2019 -

Cortese Ford Lincoln responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We hope you continue to choose Cortese Ford Lincoln, Inc. for all your vehicle needs! Take care! Samantha Cortese Customer Relations Manager 585-277-3214

July 09, 2019

Top notch service Great service always from these guys! From Keith & Darren in service to Shane & Cardell in sales I always feel taken care of and get genuine opinions More

by Dell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Chapin, Cardell Bouie
Jul 10, 2019 -

Cortese Ford Lincoln responded

Dell, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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