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Cortese Ford Lincoln - Service Center
Rochester, NY
1,254 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,254 Reviews of Cortese Ford Lincoln - Service Center
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September 16, 2019
Great Group of Service Personnel / Cashier Everyone is friendly, sociable, values your time. Vehicle is ready within an hour. Always look forward to taking car in for Service because I know Everyone is friendly, sociable, values your time. Vehicle is ready within an hour. Always look forward to taking car in for Service because I know work will be completed in a timely manner. More
by JAMA11
Verified Customer
September 14, 2019
Didn't do what I requested (again) Request rotate and rebalance tires; Very obviously didn't rebalance the tires. Requested to connect the securing straps on the 2 front seats. They we Request rotate and rebalance tires; Very obviously didn't rebalance the tires. Requested to connect the securing straps on the 2 front seats. They were disconnected 3 services ago to repair the seats AC and not resecured (the covers work there way loose). This is the second time I requested this repair. Didn't do the work last time either. More
by jandrieu
Employees Worked With
September 10, 2019
Poor Customer Service My agency has been a faithful customer at Cortese Ford for 8+ years. In fact, we purchase all of our agency vehicles from Cortese. However, within the My agency has been a faithful customer at Cortese Ford for 8+ years. In fact, we purchase all of our agency vehicles from Cortese. However, within the past few years my office in particular has had inconsistent experiences when getting our program vehicles serviced there. It seems as though every time we bring our vehicle in to be serviced for something simple, there is additional work that needs to be done. We purchase our vehicles brand new and I understand normal wear and tear, but find that we often question some of the additional work "needed". Overall, our experience is that it has been difficult in communicating with the service department, making it an inconvenience to have our vehicles serviced. On multiple occasions, we have dropped our vehicles off to be serviced for routine maintenance (e.i. oil changes, inspections, snow tire change) and have not had our vehicles returned to us until the following day. More so the communication is very minimal as to when our vehicles are ready for pick up. I spoke with Darren, the Service Manager, regarding our experience and initially did not feel heard and dismissed. I had to call back and express my frustrations and concerns. Darren and I had a meaningful conversation and was able to reach a mutual understanding. Unfortunately, it has come to a point where we are very much considering taking our business and service needs elsewhere. Again, we have done a lot of business with Cortese and it's disappointing to have to write this review. This review is not a reflection on the quality of work the service department does, but to share our most recent experiences in customer service. More
by VMA
Employees Worked With
September 09, 2019
Great service! 9/7/2019 This was my first time getting my 2018 Ford Escape serviced after buying it at the dealership. I was pleasantly surprised to just have to pull in to t This was my first time getting my 2018 Ford Escape serviced after buying it at the dealership. I was pleasantly surprised to just have to pull in to the service (not park outside) garage and check in. The staff was friendly, relatable, and professional. Service took maybe 45 minutes tops. Overall A++ More
by Shawn R.
Employees Worked With
Other Employees :
Dave Robinson
September 09, 2019
My Ford Escape Service When dropping off vehicle the night before I was able to discuss in length the problem I was experiencing. He seemed to understand the situation When dropping off vehicle the night before I was able to discuss in length the problem I was experiencing. He seemed to understand the situation More
by Steve
September 05, 2019
oil change tire rotation When I call to schedule they are always courteous and helpful. They schedule around my schedule and get me right in when I check in. They go over anyt When I call to schedule they are always courteous and helpful. They schedule around my schedule and get me right in when I check in. They go over anything that they might have found and explain to me in a way that i understand. I worked with Patrick this past weekend and as always he was great! More
by jeantan60
September 01, 2019
Warranty repair was quick and easy in and out. I do have to say the couches in the waiting room are very UN-comfortable! Service area nice and clean and friendly. was quick and easy in and out. I do have to say the couches in the waiting room are very UN-comfortable! Service area nice and clean and friendly. More
by abby756
Employees Worked With
August 31, 2019
Recall I had to schedule an appointment and take off work bc of a recall bc they don’t do them on weekends and only the weekdays! I was told on the phone whe I had to schedule an appointment and take off work bc of a recall bc they don’t do them on weekends and only the weekdays! I was told on the phone when making the appointment that it was an in and out appointment! When I got there the guy told me a couple of hrs not as they promised me on the phone so I decided to stay and wait anyways! Two hrs later the guy comes in and tells me he’s waiting for a part on my car that the mechanic broke and he didn’t know how long it was going to take until he got the part but it will be sometime that day! He offered me a shuttle home and the shuttle driver told me just to call him when the dealership called me to get the car and he would come back and pick me up! I waited 6 hrs later and about 2hrs before they closed I decided to call them bc they never called me! He then told me he will call me back bc he wasn’t sure when the car will be ready and when he called me back he told me the car will be done at 530... that’s a half hour before they close! I then call the shuttle driver to come pick me back up but I didn’t get an answer so I called the dealership... the guy at the dealership told me that the shuttle guy is done for the day! Now I have no ride to get my car and what an inconvenience this was! I had to get an Uber to get my car! When I finally got my car back... there was screws left on the floor that the mechanic never screwed back and my dashboard was not put back how it originally was! I will never be returning to this dealership for anything or just not by a ford again period bc customer service sucks point blank More
by Poor customer service
Employees Worked With
August 30, 2019
Shelby service Any time I need ANYTHING for my four cars, I call Darren VanOrden and he takes care of everything. Great place, great service. Enough said. Any time I need ANYTHING for my four cars, I call Darren VanOrden and he takes care of everything. Great place, great service. Enough said. More
by jbeish
Employees Worked With
Darren VanOrden
August 28, 2019
They corrected shabby wirk done by Courtesy Lincoln in Georg I reccommend Gary and Ed in the service departnent! They were ultra professional and kept their word on times to expect to hear from them. They also I reccommend Gary and Ed in the service departnent! They were ultra professional and kept their word on times to expect to hear from them. They also did a good job!! More
by Aporter
