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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,228 Reviews

1,228 Reviews of Cortese Ford Lincoln - Service Center

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August 19, 2019

fast and friendly -- comprehensive Patrick at Cortese is such a wonderful example of customer service!!! Job well done. They even got me a loaner car to help with the needs I had in my More

by joelleolivia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2019 -

Cortese Ford Lincoln responded

Joelle we strive for 100% satisfaction, and it is great to see you had such a positive experience at Cortese Ford Lincoln, Inc..

August 18, 2019

Easy check up and inspection Everyone was pleasant and extremely efficient. The work was done in a timely manner and thanks to Doug the shuttle driver, I didn't miss any work. I l More

by suec212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AL ROSSETER- service advisor, Doug -the shuttle driver, Tommy Ciavarri
Aug 19, 2019 -

Cortese Ford Lincoln responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Cortese Ford Lincoln, Inc.!

August 15, 2019

Oil Change Directional replacement Service is always outstanding. My left turn directional was not working it was replaced on sight did not have to wait for the part to come in. More

by mcconachiea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al T
Aug 16, 2019 -

Cortese Ford Lincoln responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Cortese Ford Lincoln, Inc..

August 14, 2019

Interior left in terrible condition Took MKZ in for air bag replacement. Car returned to me With grease on both seats, door columns. Pieces taken off to do the repair were not reinstalle More

by vetteman
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ed Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2019 -

Cortese Ford Lincoln responded

Hello there, we are deeply sorry that you've had this experience. My service manager will be reaching out soon.

August 14, 2019

Great service As always, the customer service was excellent, service was superb, and everything was done quickly. Cortese Service is honest and I trust both the rec More

by Rainbowflyr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2019 -

Cortese Ford Lincoln responded

We hope to be of service to you again in the future. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 13, 2019

Oil change and tire rotation I arrived as scheduled. I was in and out in 45 minutes. Oil change and tire rotation. Cost could be more reasonable, 65. Dollars for service More

by rrfd40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2019 -

Cortese Ford Lincoln responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you again for your business and we look forward to your next visit! Safe travels!

August 13, 2019

Completed everything that was asked to be completed Service was great and soon as I got there for my scheduled appointment they started working on my car right away. Everything was completed that I had More

by shanka24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2019 -

Cortese Ford Lincoln responded

We are happy to have provided you with such a great experience! See you soon.

August 12, 2019

Excellent Fast, friendly and helpful service!!! I did not wait long in the waiting area and had a hot cup of coffee. Not knowing her name, she checked me out wi More

by ngoodwin161
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2019 -

Cortese Ford Lincoln responded

Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you, and have a fantastic day!

August 08, 2019

Excellent Service Very competent and efficient service from all members of the team. Followup is great.Always treated with respect. Definitely would recommend Cortese S More

by pley15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick, Darren VanOrden
Aug 08, 2019 -

Cortese Ford Lincoln responded

It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

August 08, 2019

Is always just fine Everyone involved in the transaction of car repair, including the shuttle driver (Dick) are all caring and helpful whether you wait or request a ride. More

by akelly4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren's team
Aug 10, 2019 -

Cortese Ford Lincoln responded

Hi, we're glad we could take great care of you! Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust. Please don't hesitate to reach out to us if there's anything more we can do! Samantha Cortese Customer Relations Manager 585-277-3214

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