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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,254 Reviews

1,254 Reviews of Cortese Ford Lincoln - Service Center

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October 03, 2019

Great job Fast and easy service in quick and out quick 👍, friendly and knowledgeable staff, no talking over my head or trying to sell me unnecessary stuff. More

by DHFAZAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2019 -

Cortese Ford Lincoln responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review!

October 03, 2019

Great job Always a positive experience. Everything is clean and friendly staff. Shuttle service and hot coffee. They do their best to get you out of there as so More

by Ed.rachel.thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al, Lou Siragusa
Oct 07, 2019 -

Cortese Ford Lincoln responded

Thanks for the positive star rating, Ed! Is there anything that stood out about your experience we can share with our Team? We hope to see you again! Samantha Cortese

October 02, 2019

Maintenance for Dallas My visit for car maintenance was as smooth as butter. I was only there for a short period time, the people who helped me were very courteous. More

by ace222391
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 02, 2019 -

Cortese Ford Lincoln responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Cortese Auto Block!

October 02, 2019

Fast / efficient Just brought my truck and suv in , they know what needs to be done punch it in and I’m on my way, done fast and efficiently, and ready to pick up 👍 More

by DHFAZAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Eichelberger
Oct 02, 2019 -

Cortese Ford Lincoln responded

Hi, thank you so much for your positive comments about Cortese Auto Block!

October 02, 2019

An Oil Change Should Not Take 2 Hours I was very disappointed with this place as I scheduled an appointment for a simple oil change and waited 2 hours for them to complete it on my hour-lo More

by cfarrington17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
Oct 02, 2019 -

Cortese Ford Lincoln responded

I deeply apologize for this. I would like to offer you a complimentary oil change for the inconvenience. Please call me at 585-277-3214. Samantha Cortese Customer Relations Manager

October 02, 2019

Always friendly and good service Any time I bring my vehicle in for service, they are friendly and helpful. They answer all my questions in a way that I can understand. More

by lmcjury28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren, Service Manager
Oct 02, 2019 -

Cortese Ford Lincoln responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Cortese Auto.

October 02, 2019

Fast, efficient Took good care of my car. Seriously 25 words! wordwordword word word word word word word word word word word word word word word word word More

by lmetcalf@library.rochester.edu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember Darren Van Orden
Oct 02, 2019 -

Cortese Ford Lincoln responded

We're so pleased to hear that everything was completed so quickly and to your satisfaction!

October 02, 2019

oil change/tire rotation Always quick, professional service. Patrick is very helpful. A bit on the 'pricey" side but worth knowing everything is done correctly. Convenien More

by lindamom65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 02, 2019 -

Cortese Ford Lincoln responded

Linda, thank you for taking the time out of your day to tell us about your experience. Reviews like yours provide encouraging feedback.

September 29, 2019

Horrible Brought my MKZ Hybrid in for airbag recall. Service was bad from beginning to end. Rude when making appointment. Loaner procedure was long and pa More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2019 -

Cortese Ford Lincoln responded

Brian, I am very sorry to hear about this experience. I would like to speak with you further about what happened. Please call me at your earliest convenience. Samantha Cortese Customer Relations Manager 585-277-3214

September 21, 2019

Great service As always great service and courteous professional employees doing a great job to get me back on the road. Thank you again to Kieth and Darren V. More

by Kelly.jim48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren V.
Sep 23, 2019 -

Cortese Ford Lincoln responded

Jim, thank you for your kind review; we are happy to pass along your comments to the team here at Cortese Ford Lincoln, Inc.!

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