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Cortese Ford Lincoln - Service Center
Rochester, NY
1,229 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,229 Reviews of Cortese Ford Lincoln - Service Center
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September 05, 2019
oil change tire rotation When I call to schedule they are always courteous and helpful. They schedule around my schedule and get me right in when I check in. They go over anyt When I call to schedule they are always courteous and helpful. They schedule around my schedule and get me right in when I check in. They go over anything that they might have found and explain to me in a way that i understand. I worked with Patrick this past weekend and as always he was great! More
by jeantan60
Verified Customer
September 01, 2019
Warranty repair was quick and easy in and out. I do have to say the couches in the waiting room are very UN-comfortable! Service area nice and clean and friendly. was quick and easy in and out. I do have to say the couches in the waiting room are very UN-comfortable! Service area nice and clean and friendly. More
by abby756
Employees Worked With
August 31, 2019
Recall I had to schedule an appointment and take off work bc of a recall bc they don’t do them on weekends and only the weekdays! I was told on the phone whe I had to schedule an appointment and take off work bc of a recall bc they don’t do them on weekends and only the weekdays! I was told on the phone when making the appointment that it was an in and out appointment! When I got there the guy told me a couple of hrs not as they promised me on the phone so I decided to stay and wait anyways! Two hrs later the guy comes in and tells me he’s waiting for a part on my car that the mechanic broke and he didn’t know how long it was going to take until he got the part but it will be sometime that day! He offered me a shuttle home and the shuttle driver told me just to call him when the dealership called me to get the car and he would come back and pick me up! I waited 6 hrs later and about 2hrs before they closed I decided to call them bc they never called me! He then told me he will call me back bc he wasn’t sure when the car will be ready and when he called me back he told me the car will be done at 530... that’s a half hour before they close! I then call the shuttle driver to come pick me back up but I didn’t get an answer so I called the dealership... the guy at the dealership told me that the shuttle guy is done for the day! Now I have no ride to get my car and what an inconvenience this was! I had to get an Uber to get my car! When I finally got my car back... there was screws left on the floor that the mechanic never screwed back and my dashboard was not put back how it originally was! I will never be returning to this dealership for anything or just not by a ford again period bc customer service sucks point blank More
by Poor customer service
Employees Worked With
August 30, 2019
Shelby service Any time I need ANYTHING for my four cars, I call Darren VanOrden and he takes care of everything. Great place, great service. Enough said. Any time I need ANYTHING for my four cars, I call Darren VanOrden and he takes care of everything. Great place, great service. Enough said. More
by jbeish
Employees Worked With
Darren VanOrden
August 28, 2019
They corrected shabby wirk done by Courtesy Lincoln in Georg I reccommend Gary and Ed in the service departnent! They were ultra professional and kept their word on times to expect to hear from them. They also I reccommend Gary and Ed in the service departnent! They were ultra professional and kept their word on times to expect to hear from them. They also did a good job!! More
by Aporter
August 27, 2019
Great sales / Great service Every at the dealership is very helpful. I continue to bring my car there for service because service is quick and easy , Patrick asks me when I need Every at the dealership is very helpful. I continue to bring my car there for service because service is quick and easy , Patrick asks me when I need to pick it up , I’ll usually wait for it or sometimes do errands with my daughter and they sent me a txt to tell me it’s done , and there is no problems. Now on my Second car from Cortese and will probably get another in 3-4 years More
by Sam B
August 27, 2019
Oil change Good service. Completed faster than expected. They were fast and efficient. It’s good to set up an appointment cause then you don’t have to sit aroun Good service. Completed faster than expected. They were fast and efficient. It’s good to set up an appointment cause then you don’t have to sit around and wait until they have an opening to fit you in. More
by RVOGENITZ
August 26, 2019
Best in town Cortese Ford is the best Ford dealer . I got the best price and best trade-in from Cortese. The service is second to none. Darren, the service writer Cortese Ford is the best Ford dealer . I got the best price and best trade-in from Cortese. The service is second to none. Darren, the service writer goes the extra distance to insure costomer satisfaction. More
by stew mcbean
Employees Worked With
Darren in service. Why is he not listed????
August 22, 2019
Great experience Very accommodating to my needs due to surgery and ability to pick up my car after service was completed.. car repairs were covered by warranty. I wa Very accommodating to my needs due to surgery and ability to pick up my car after service was completed.. car repairs were covered by warranty. I was also able to add an oil change at the last minute without an issue. More
by davidhalpern074
Employees Worked With
Al Rossiter
August 21, 2019
Al work with my Third Party Warranty service . Thank you Al for your help with my Extended warranty service company. I truly appreciated your help and assistance in finding and securing a replacem Thank you Al for your help with my Extended warranty service company. I truly appreciated your help and assistance in finding and securing a replacement Engine for my vehicle . Thank You MW. Jordan More
by miltonjordan
Employees Worked With
Al Rosier
